OPS Help Desk Support Associate

3 weeks ago

Fort Myers, United States Florida Gulf Coast University Part time
Job Summary

The Help Desk Assistant will perform basic office duties, provide customer service, and support for the University. The University Help Desk is a part of Information Technology Services .

Information Technology Services provides leadership and instills confidence through exceptional technology and assistance to our customers.

Information Technology Services consists of multiple teams who support all faculty, staff and students as it relates to desktop computing, applications, telecommunications, network, classroom technology and other technical needs.

Job Description

Typical duties include but are not limited to:
• Provide phone support to the FGCU community.
• Answer questions about hardware/software configurations.
• Remote Troubleshooting.
• Help with testing of new services.
• Record work in the Help Desk ticketing system.

Other Duties
• Performs other job-related duties as assigned.

Additional Job Description

Required Qualifications

High school diploma or equivalent.

Experience providing excellent customer service in person and over the phone.

Basic knowledge and understanding of computer use.

Open availability Mon-Fri 7:00 am - 10:00 pm and Saturday 8:00 am - 5:00 pm

Preferred Qualifications

Previous experience in a help desk role in a higher education environment.
Coursework or training in IT disciplines covering computer applications, hardware, networking, systems or similar area.

Knowledge, Skills, & Abilities

Promote a common purpose consistent with stated University goals and demonstrate a commitment to students and the learning environment.

Possess the knowledge of general written standards and procedures utilized, and have the ability to read, interpret, and follow procedural and policy manual related to the job tasks.

Demonstrate the ability to respond to supervision, guidance and direction in a positive, receptive manner and in accordance with stated policies.

Provide quality customer service by creating a welcoming and supportive environment.

Present a professional image in word, action and attire.

Ability to interact in a professional manner with a diverse group of staff, faculty, students and the community in a service-oriented environment.

Apply effective techniques to create working relationships with others to achieve common goals; successfully communicates and collaborates with others to achieve goals.

Demonstrate skills necessary to look at situations and processes critically to make recommendations for improvement.

  • OPS Help Desk Support Associate

    5 days ago

    Fort Myers, United States Florida Gulf Coast University Full time

    Job Summary The Help Desk Assistant will perform basic office duties, provide customer service, and support for the University. The University Help Desk is a part of Information Technology Services . Information Technology Services provides leadership and instills confidence through exceptional technology and assistance to our customers. Information...

  • OPS Help Desk Support Associate

    1 week ago

    Fort Myers, United States Florida Gulf Coast University Full time

    Job Summary The Help Desk Assistant will perform basic office duties, provide customer service, and support for the University. The University Help Desk is a part of Information Technology Services . Information Technology Services provides leadership and instills confidence through exceptional technology and assistance to our customers. Information...

  • OPS Help Desk Support Associate

    13 hours ago

    Fort Myers, United States Florida Gulf Coast University Full time

    Job Summary The Help Desk Assistant will perform basic office duties, provide customer service, and support for the University. The University Help Desk is a part of Information Technology Services . Information Technology Services provides leadership and instills confidence through exceptional technology and assistance to our customers. Information...

  • Student Help Desk Support Associate

    3 weeks ago

    Fort Myers, United States Florida Gulf Coast University Part time

    Job SummaryThe Help Desk Assistant will perform basic office duties, provide customer service, and support for the University. The University Help Desk is a part of Information Technology Services.Information Technology Services provides leadership and instills confidence through exceptional technology and assistance to our customers.Information Technology...

  • OPS User Services Support Associate

    5 days ago

    Fort Myers, United States Florida Gulf Coast University Full time

    Job Summary OPS User Services Support Associates are part-time employees of User Services which supports a wide variety of technologies at the University. User Services is part of the Information Technology Services Department. Information Technology Services consists of multiple teams who support all faculty, staff and students with desktop computing,...

  • OPS User Services Support Associate

    3 weeks ago

    Fort Myers, Florida, United States Florida Gulf Coast University Full time

    Job SummaryOPS User Services Support Associates are part-time employees of User Services which supports a wide variety of technologies at the University.User Services is part of the Information Technology Services Department. Information Technology Services consists of multiple teams who support all faculty, staff and students with desktop computing,...

  • OPS User Services Support Associate

    4 weeks ago

    Fort Myers, United States Florida Gulf Coast University Part time

    Job SummaryOPS User Services Support Associates are part-time employees of User Services which supports a wide variety of technologies at the University.User Services is part of the Information Technology Services Department. Information Technology Services consists of multiple teams who support all faculty, staff and students with desktop computing,...

  • Help Desk Support Specialist II

    4 weeks ago

    Fort Belvoir, United States Lawelawe Management Group LLC Full time

    The Help Desk Support Specialist will provide Tier II support and assistance to customers in resolving incidents, problems, and fulfilling service requests. The Help Desk team serves as the liaison between the IT team and the user community for service requests, change requests, and service disruptions.Duties:Provide Help Desk reports on the status of all...

  • IT Help Desk Manager

    3 weeks ago

    Fort Lauderdale, United States PDC Technologies Full time

    Job DescriptionJob DescriptionThe IT Helpdesk Manager is responsible for providing leadership for the IT helpdesk staff and operations. This individual is also responsible for IT customer satisfaction and desktop productivity of all PDC employees. They are the visionary leader responsible for ensuring that the IT Helpdesk organization is providing a...

  • IT Help Desk

    1 week ago

    Fort Wayne, United States Lasting Change, Inc. Full time

    The IT Help Desk, maintain and support IT and information systems to meet the business needs of the organization. This role requires strong analytical skills and an understanding of Information Systems functions. The IT Help Desk will manage project tasks through all phases of project execution, deploy, maintain, and troubleshoot core business applications,...

  • IT Help Desk

    13 hours ago

    Fort Wayne, United States Lasting Change, Inc. Full time

    The IT Help Desk, maintain and support IT and information systems to meet the business needs of the organization. This role requires strong analytical skills and an understanding of Information Systems functions. The IT Help Desk will manage project tasks through all phases of project execution, deploy, maintain, and troubleshoot core business applications,...

  • Help Desk Specialist III

    1 week ago

    Fort Eustis, United States Beat Full time

    Job Title: Help Desk Specialist III Locations: Multiple Locations (Rock Island IL ; Fort Huachuca, AZ ; Fort Detrick, MD ; Fort Stewart, GA ; Carlisle Barracks, PA ; Fort Dix, NJ; Ft Rucker, AL; Ft. Eisenhower, GA (Ft. Gordon)) Clearance: Secret Certifications: CompTIA Security+CE Education: N/A Roles and Responsibilities: Minimum five (5) year...

  • Help Desk Specialist III

    13 hours ago

    Fort Eustis, United States Beat Full time

    Job Title: Help Desk Specialist III Locations: Multiple Locations (Rock Island IL ; Fort Huachuca, AZ ; Fort Detrick, MD ; Fort Stewart, GA ; Carlisle Barracks, PA ; Fort Dix, NJ; Ft Rucker, AL; Ft. Eisenhower, GA (Ft. Gordon)) Clearance: Secret Certifications: CompTIA Security+CE Education: N/A Roles and Responsibilities: Minimum five (5) year...

  • OP Business Operations Analyst

    4 weeks ago

    Fort Myers, Florida, United States Lee Health Full time

    Location:Lee Health -2776 Cleveland AveFort Myers FL 33901Department: Orthopedics Co-ManagementWork Type: Full TimeShift: Shift 1/8:00:00 AM to 4:30:00 AMMinimum to Midpoint Pay Rate:$ $32.58 / hourSummaryThe OP Business Operations Analyst Services is a key member of the Outpatient Services, LPG, and Continuum of Care divisions. The primary role is to...

  • Front Desk Associate

    3 weeks ago

    Fort Myers, United States Lafrance Hospitality Full time

    Lafrance Hospitality | Full time **Front Desk Associate / Receptionist Hilton Garden Inn** Fort Myers, United States | Posted on 02/21/2022 {{getI18n("zr.cw.refertofrnd")}} {{getI18n('zr.careers.publicpage.meta.viewapplication')}} {{getI18n(data[0].applynow)}} Location Name Hilton Garden Inn - Fort Myers, FL Work Experience 1-3 years **Job Description**...

  • Lead Help Desk Specialist

    1 week ago

    Fort Lauderdale, United States SNI Technology Full time

    Lead Help Desk Specialist SNI Technology is working with a rapidly growing IT Consultant company dedicated to providing innovative IT solutions to our clients. They specialize in delivering top-notch support and technology services to businesses of all sizes, ensuring optimal performance and security.As a Help Desk Specialist Lead, you will play a pivotal...

  • Student User Services Support Associate

    1 week ago

    Fort Myers, United States Florida Gulf Coast University Full time

    Job Summary Student User Services Support Associates are part-time employees of User Services which supports a wide variety of technologies at the University. User Services is part of the Information Technology Services Department. Information Technology Services consists of multiple teams who support all faculty, staff and students with desktop computing,...

  • Student User Services Support Associate

    4 weeks ago

    Fort Myers, United States Florida Gulf Coast University Part time

    Job SummaryStudent User Services Support Associates are part-time employees of User Services which supports a wide variety of technologies at the University.User Services is part of the Information Technology Services Department. Information Technology Services consists of multiple teams who support all faculty, staff and students with desktop computing,...

  • Student User Services Support Associate

    12 hours ago

    Fort Myers, United States Florida Gulf Coast University Full time

    Job Summary Student User Services Support Associates are part-time employees of User Services which supports a wide variety of technologies at the University. User Services is part of the Information Technology Services Department. Information Technology Services consists of multiple teams who support all faculty, staff and students with desktop computing,...

  • Help Desk Administrator

    1 week ago

    Fort Eustis, United States By Light Professional IT Services Full time

    Overview The Army Training Support Center (ATSC) is located at Fort Eustis, Virginia and responsible for managing the Army Training Support Enterprise (TSE) providing oversight for many programs that enable the development, delivery, and sustainment of Training and Education (T&E) support capabilities worldwide.  By Light is looking for candidates to...