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Senior Manager Account Executive Operations

3 months ago

Riverwoods, United States Discover Full time

Discover. A brighter future.
With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job Description:
At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers and is consistently awarded for both. We're all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.
The Senior Manager of Account Executive Operations will be responsible for planning, directing, and coordinating operations account executives, client support specialists, and ensures support is provided to internal and external partners (i.e., acquirers, third party issuers, Net 2 Net Partners). Develops policies, manages operations, ensures the elevation of the risk culture by managing to procedures, controls, testing, monitoring and plans the use of materials and resources. Develops and coaches' teams to be able to identify, manage, and escalate risk, and effectively manage risk within the teams you oversee.
Responsibilities

  • Monitors team performance to ensure goals and deadlines are met, company policies are followed, and company initiatives are supported.
  • Directs and coordinates operational activities to provide premier partner support and manages escalations.
  • Manages a team, including hiring, performance, and development decisions.
  • Plans and prepares team schedules and assigns projects, tasks, and assignments.


Minimum Qualifications
At a minimum, here's what we need from you:

  • Bachelor's Degree in Business, Finance, International Affairs, Tech, Communications, Marketing, or related field
  • 6+ years of experience in Payments, Technology, Operations, Customer Service, Marketing, Finance, Communications, or related field
  • In lieu of a degree, 8+ years of experience in Payments, Technology, Operations, Customer Service, Marketing, Finance, Communications, or related field


Preferred Qualifications
If we had our say, we'd also look for:

  • Previous people management experience
  • Program/Project Management experience
  • Contract negotiation skills


What are you waiting for? Apply today
And by the way, while you're waiting to hear from us, don't forget to check out the great benefits Discover offers.
The same way we treat our employees is how we treat all applicants - with respect. Discover Financial Services is an equal opportunity employer ( EEO is the law ). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other characteristic protected by federal, state, or local law in consideration for a career at Discover.
Application Deadline:
The application window for this position is anticipated to close on Aug-06-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.
Compensation:
The base pay for this position generally ranges between $103,000.00 to $174,200.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.
Benefits:
We also offer a range of benefits and programs based on eligibility. These benefits include:

  • Paid Parental Leave
  • Paid Time Off
  • 401(k) Plan
  • Medical, Dental, Vision, & Health Savings Account
  • STD, Life, LTD and AD&D
  • Recognition Program
  • Education Assistance
  • Commuter Benefits
  • Family Support Programs
  • Employee Stock Purchase Plan


Learn more at mydiscoverbenefits.com .
What are you waiting for? Apply today
All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.
Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)
Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email HireAccommodation@discover.com . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.