Manager, Customer Training
4 weeks ago
Job Description
Primary Function of Position:
As a member of the customer training leadership team, this person will take a solid leadership role in developing and supporting IntuitiveSystem technology training programs. The Manager will be closely involved in the continuous improvement of all customer training programs, will coach and develop a team of Training Specialists, and will work with the manager of Operations and the Director to support Training Center operations and deliver results. Additionally, this person will work closely with the program management team, sales, marketing, and the Clinical and Product Education Group to deliver high-quality training results.
Roles and Responsibilities:
Building and supporting training programs at designated training centers to educate and support physicians’ development of Intuitive system technology skills
Measuring training effectiveness and implementing enhancements as necessary
Collaborating with Operations Manager to manage training center logistics, calendar, and requests for programs
Hiring, developing, and training members of the customer training team to support the ever-growing needs of the company
Developing sustained proficiency within the Training Specialists in the following areas:
Intuitive System Technology
Intuitive System applications
Training Pathway process
Training/coaching techniques and methodologies
Working with other members of training, marketing & sales leadership to ensure proper allocation of training support for specialized programs and events
Collaborating with sales leadership to promote strategic and thoughtful utilization of training capacity
Managing current programs to promote skills for OR Staff and measure theeffectiveness of said programs
Exploring, piloting, and developing innovative training programs for improving OR Staff efficiency and proficiency
Effectively managing DOD training centers to optimize effective targeting, training, and utilization
Developing new training material as needed
Approving training requests in SFDC
Working closely with the Operations Manager to optimize excellence for protocol development and delivery
Working closely with Operations Manager to create impactful onboarding plans for new trainers to effectively track benchmarks and progress
Effectively coaching new trainers to deliver training content
Reviewing trainers on a consistent basis to ensure training material is delivered in an effective manner and in accordance with SOP’s
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