Restaurant Host
2 months ago
Key Responsibilities:
Guest Greeting: Warmly welcome guests as they arrive, provide a friendly and professional first impression, and assist them with seating arrangements. Reservation Management: Manage reservations and walk-ins, coordinate seating to ensure efficient use of space and minimal wait times, reserve shuffleboard lanes for guests. Guest Assistance: Answer phone calls and respond to inquiries about reservations, wait times, and general information about our venue's offerings. Seating Coordination: Assign tables based on guest preferences, party size, and current availability. Ensure that all seating arrangements are communicated clearly to the serving and bar staff. Customer Service: Address guest requests, concerns, or complaints with a positive and solution-oriented attitude. Ensure that guests feel valued and attended to throughout their visit. Waitlist Management: Maintain an organized waitlist system, communicate estimated wait times, and follow up with guests when their table is ready. Front-of-House Maintenance: Keep the host area clean, organized, and stocked with necessary supplies. Monitor the entrance and ensure it remains welcoming and free of clutter. Team Collaboration: Work closely with servers, bartenders, and management to ensure a seamless flow of service and efficient handling of guest needs.Qualifications:
Experience: Previous experience in a host or customer service role in a high-energy environment is preferred but not required. We are open to training enthusiastic candidates. Skills: Excellent communication and interpersonal skills. Ability to manage multiple tasks and handle guest interactions with professionalism and courtesy. Attributes: Friendly, approachable, and capable of maintaining a positive attitude even during busy periods. Strong organizational skills and attention to detail. Knowledge: Basic understanding of reservation systems and customer service principles. Familiarity with the layout of the venue is a plus. Physical Requirements: Ability to stand for extended periods, navigate the venue efficiently, and handle various front-of-house responsibilities.Source: Hospitality Online
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