Credit Card Fraud Specialist I

2 weeks ago

Elgin, United States JPMorgan Chase & Co Full time
Job Description JOB DESCRIPTION

At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Fraud Specialist's work is creative, exciting, and different every day.

As a Credit Card Specialist I in Fraud, you will receive approximately inbound calls a day specifically regarding fraud on customer accounts. By building a strong rapport with your customer, you will be able to make an impact on the business. Your passion for customer service, inner competitiveness will allow you to excel in our fast paced environment.

Job Responsibilities:

Work in a call center environment that requires 100% phone-based customer interactionDemonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customersCommunicate with customers in a metrics-driven environmentNavigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environmentTake ownership of each customer interaction while treating them with respect and responding with empathyWork both independently and in a team environmentAbide by all applicable regulatory and departmental practices and procedures Required Qualifications, Capabilities, and Skills: Minimum of 1 year of customer interaction or customer support experience required, either by phone or face-to-faceMinimum of 6 months computer experience required, utilizing multiple computer applications in a Windows-based environmentHigh school diploma or GED required Preferred Qualifications, Capabilities, and Skills: Ability to multitask using a computer and simultaneously provide customer supportComfortable in a fast-paced, consistently changing environmentPrevious experience working in a Call Center, Banking or Finance industryHave a passion for helping people by solving problems, presenting, and explaining solutions Work Schedule: Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends. Specific schedule information will be provided by the Recruiter.
This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.

ABOUT US

Chase is a leading financial services firm, helping nearly half of America s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants and employees religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

  • Credit Card Fraud Specialist I

    4 weeks ago

    Elgin, United States JPMorgan Chase & Co Full time

    Job DescriptionJOB DESCRIPTIONAt Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Fraud Specialist's work is creative, exciting, and different every day.As a Credit Card Specialist I in Fraud, you will receive approximately 80 – 100 inbound calls a day specifically regarding fraud on...

  • Credit Card Fraud Specialist I

    3 weeks ago

    elgin, United States JPMorgan Chase & Co Full time

    Job DescriptionJOB DESCRIPTIONAt Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Fraud Specialist's work is creative, exciting, and different every day.As a Credit Card Specialist I in Fraud, you will receive approximately 80 – 100 inbound calls a day specifically regarding fraud on...

  • Credit Card Fraud Specialist I

    4 weeks ago

    Elgin, United States JPMorgan Chase & Co Full time

    Job DescriptionJOB DESCRIPTIONAt Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Fraud Specialist's work is creative, exciting, and different every day.As a Credit Card Specialist I in Fraud, you will receive approximately 80 – 100 inbound calls a day specifically regarding...

  • Credit Card Fraud Specialist I

    4 weeks ago

    Elgin, IL, United States JPMorgan Chase & Co Full time

    Job DescriptionJOB DESCRIPTIONAt Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Fraud Specialist's work is creative, exciting, and different every day.As a Credit Card Specialist I in Fraud, you will receive approximately 80 – 100 inbound calls a day specifically regarding fraud on...

  • Credit Card Fraud Specialist I

    2 weeks ago

    Elgin, IL, United States JPMorganChase Full time

    Job DescriptionJOB DESCRIPTIONAt Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Fraud Specialist's work is creative, exciting, and different every day.As a Credit Card Specialist I in Fraud, you will receive approximately 80 – 100 inbound calls a day specifically regarding fraud on...

  • Credit Card Fraud Specialist I Bilingual English and Spanish Required

    4 weeks ago

    Elgin, United States JPMorgan Chase & Co Full time

    Job DescriptionJOB DESCRIPTIONAs a Credit Card Fraud Specialist I Bilingual English and Spanish in our Call Center team at Chase, you will focus on delivering business results by offering options and finding solutions to help our customers. Your work will be creative, exciting, and different every day, requiring you to demonstrate excellent communication,...

  • Credit Card Fraud Specialist I Bilingual English and Spanish Required

    4 weeks ago

    Elgin, United States JPMorgan Chase & Co Full time

    Job DescriptionJOB DESCRIPTIONAs a Credit Card Fraud Specialist I Bilingual English and Spanish in our Call Center team at Chase, you will focus on delivering business results by offering options and finding solutions to help our customers. Your work will be creative, exciting, and different every day, requiring you to demonstrate excellent communication,...

  • Credit Card Fraud Specialist I Bilingual English and Spanish Required

    3 weeks ago

    Elgin, IL, United States JPMorgan Chase & Co Full time

    Job DescriptionJOB DESCRIPTIONAs a Credit Card Fraud Specialist I Bilingual English and Spanish in our Call Center team at Chase, you will focus on delivering business results by offering options and finding solutions to help our customers. Your work will be creative, exciting, and different every day, requiring you to demonstrate excellent communication,...

  • Machine Operator I

    4 weeks ago

    Elgin, Illinois, United States John B. Sanfilippo & Son Inc Full time

    Job SummaryThe Machine Operator I - Production Specialist operates and maintains one simple machine or one machine line and ensures it is running efficiently with minimum supervision.Key ResponsibilitiesMachine Setup and Monitoring: Sets up machine-loading and monitors to ensure it is running efficiently.Quality Control and Sanitation: Follows work order,...

  • Machine Operator I

    2 weeks ago

    Elgin, Illinois, United States John B. Sanfilippo & Son Inc Full time

    Job SummaryThe Machine Operator I - Production Specialist operates and maintains one simple machine or one machine line and ensures it is running efficiently with minimum supervision.Key ResponsibilitiesMachine Setup and Monitoring: Sets up machine-loading and monitors to ensure it is running efficiently.Quality Control and Sanitation: Follows work order,...

  • Asset Protection Specialist

    3 days ago

    Elgin, United States Jewel-Osco Full time

    Jewel-Osco - JobID: 521412 [Loss Prevention / Security] As an Asset Protection Specialist at Jewel-Osco, you'll: Prevent loss and control shrink by monitoring various areas of the store for fraud, compliance discrepancies, and other related activities; Identify potential concerns through use of video surveillance and other systems and apprehend; Ensure the...

  • Loss Prevention Specialist

    1 day ago

    Elgin, Illinois, United States Albertsons Companies Full time

    About the RoleA Day in the Life: As the Asset Protection Specialist, no one day is ever the same. You are focused on preventing loss and controlling shrink by monitoring various areas of the store for fraud, compliance discrepancies, and other related activities. Your expertise will help maintain a safe and secure environment for customers and employees...

  • Asset Protection Specialist

    2 days ago

    Elgin, Illinois, United States Jewel-Osco Full time

    Jewel-Osco Asset Protection Specialist Job DescriptionAs an Asset Protection Specialist at Jewel-Osco, you will play a critical role in preventing loss and ensuring the safety and security of our customers, associates, and business partners. Your responsibilities will include:Key Responsibilities:Monitoring various areas of the store for fraud, compliance...

  • Retail Associate

    2 weeks ago

    Elgin, Illinois, United States Sam's Club Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Retail Associate - Member Experience Specialist. In this role, you will be responsible for ensuring a positive and seamless shopping experience for our members by providing exceptional customer service, maintaining a clean and organized store environment, and...

  • Machine Operator I

    3 months ago

    Elgin, United States John B. Sanfilippo & Son Inc Full time

    Summary of the Position:The Machine Operator I operates and maintains one simple machine or one machine line and ensures it is running efficiently with minimum supervision. Functions of the Position:Sets up machine-loading and monitors to ensure it is running efficiently.Follows work order, quality controls and sanitation procedures concerning weights,...

  • Consumer Loan Sales Specialist

    6 days ago

    South Elgin, Illinois, United States OneMain Financial Full time

    Job SummaryAt OneMain Financial, we're committed to providing responsible access to credit for hardworking Americans. As a Consumer Loan Sales Specialist, you'll play a critical role in empowering customers to achieve their financial goals. You'll work closely with customers to understand their needs and provide personalized financial solutions that meet...

  • Commercial Card Product Delivery- Payments- Senior Associate

    4 months ago

    Elgin, United States JPMorgan Chase & Co. Full time

    Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey. As a Senior Product Delivery Associate in Commercial Card, you...

  • Consumer Loan Sales Specialist

    11 hours ago

    South Elgin, United States OneMain Financial Full time

    At OneMain, Consumer Loan Sales Specialists empower customers – listening to their needs and providing access to friendly, fast, and affordable financing for life’s expenses. Consumer Loan Sales Specialist will learn the lending and servicing business at OneMain allowing them to grow their career.  Make sure to read the full description below, and...

  • Debt Management Specialist

    2 weeks ago

    Elgin, Illinois, United States mylsicareers Full time

    Job SummaryWe are seeking a highly skilled and motivated individual to join our Debt Management team as a Debt Management Specialist. In this role, you will be responsible for making contact with members on behalf of various credit unions to resolve early-stage member delinquency and overall delinquency.Key ResponsibilitiesProvide excellent member service by...

  • Debt Management Specialist

    2 weeks ago

    Elgin, Illinois, United States mylsicareers Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented individual to join our Debt Management team as a Debt Management Specialist. In this role, you will be responsible for making contact with members on behalf of various credit unions to resolve early-stage member delinquency and overall delinquency.Key ResponsibilitiesProvide excellent member...