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Customer Support Specialist

2 months ago

Loveland, United States Constant Contact Full time

At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started

At Constant Contact, our customers and their business is at the core of what we do As a Customer Support Specialist I, you will play a crucial role in ensuring that our customers receive the best experience possible. You will be responsible for answering customer inquiries, resolving issues, and providing guidance on how they can optimize the Constant Contact digital marketing product suite to support their small business or non-profit.


What you’ll do:

Act as a first point of contact and work with a diverse group of small business owners to ensure their success with Constant Contact’s products and services via telephoneResolve technical and other support related inquiries and assist in escalationsEscalate complex issues to the appropriate team members for resolutionProvide feedback to leadership on defects and enhancements to improve the overall user/customer experienceDocument customer interactions and maintain accurate records in our customer relationship management systemEducate customers on product features as well as online help resourcesEducate and coach customers on products and services to enhance their online marketing strategyDrive customer engagement to help our customers be more successful business ownersProvide remote support in a call-center environment while adhering to a consistent and committed schedule

Who you are:

Tech Savvy: You have a couple years of work experience. You know your way around a computer. From surfing the web to troubleshooting your smartphone, you have done it all Experience in online marketing is a plusA People Person: You find it easy to make connections and empathize with others and can’t imagine a job without interacting with peopleAlways Putting Customers First: You enjoy delighting the customer and are willing to go above and beyond to do soA Small Business Supporter: You understand that small businesses are an essential part of the economy and like to help the small stand tallAn Opportunity Finder: When you know a product, you can identify ways for the customer to optimize their results. This includes making top notch product and service recommendations for add ons / upsellsA Master Multitasker: You’ll be speaking with customers, reviewing their marketing materials, and navigating our knowledge base – all at the same timeDependable: You are a committed professional who can be relied on by our leaders and the customers to adhere to your scheduleThe specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education and work location. In addition, some roles may be eligible for additional on target commission pay or bonus. The compensation package includes health and welfare benefits including paid leave. Pay Transparency - All Full Time Employees$16—$21 USD

Why You’ll Love Us:

We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees.Join the experts. If you're passionate about supporting businesses and organizations, you won’t find a better spot to share your talent. We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups.You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities.A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family

At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues.

Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us.

Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions, please contact talentacquisition@constantcontact.com.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Notice to Recruiters and Staffing Agencies:

Constant Contact has an internal talent acquisition department and designated career site for individuals looking to join our team. Constant Contact will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Constant Contact, in any capacity will be considered property of Constant Contact. Constant Contact will not pay a fee for any placement resulting from the receipt of an unsolicited resume.