Team Lead, Hermes

1 month ago

Los Angeles, United States DFS North America Full time
What you'll be doing?

We are looking for a proactive and dynamic people manager to join as our Team Lead, Hermes at our Hermes Boutique located in the Tom Bradley International Terminal at LAX International Airport. You will be the primary conduit between the Boutique Manager, the product, and our customers. You will supervise, mentor and develop a cross-functional sales team, and foster a service environment to create a luxury service experience for our customers. You will demonstrate the ability to maintin an elevated client experience and building clientele.

Enhance Selling and the Customer Experience
  • Assist the Boutique Manager to drive sales; work with the manageron ways to increase team productivity
  • Partner with the location leadership, client services, and sales associates in our fashion boutiquesto enhance the customer experience

Team Management
  • Partner with managerto ensure the teamhas clear goals and objectives which remain focused on the customer experience and productivity targets
  • Supervise sales floor; manage team visibility on the shop floor for optimal staffing and floor coverage
  • Liaise with the manageron staff coverage and job duty scheduling needs
  • Encourages team to meet or exceed location sales & profitability targets; be a role model on desired sales behavior

Product Management
  • Maintain high standard of product and brand knowledge among your team
  • Maintain floor presentation to meet or exceed brand and DFS requirements;Set and maintain appropriate Presentation Stock (PS) levels
  • Provide feedback to managerwhen supporting the development and execution of merchandise strategy, e.g. promotions, seasonal buys, etc. as required


Ideal Candidate
  • Degree or an equivalent combination of education; or work experience sufficient to successfully perform the essentialtasks of the role
  • 2 - 4years' experience in the luxury retail; team leadership experience within retail or service industry preferred
  • Strong interpersonal skills and be able to work well with people at various levels
  • Ability to coach and mentor a commissioned sales team
  • Comfortability with high-profile, high-volume location
  • Possess an outgoing and assertive personality, with a desire to lead and inspire their teams
  • Possess a passion for the brands and products in fashion
  • Good communication skill, both spoken and written


Benefits:
  • Day One Health Benefits
  • 401k Plan Contributions
  • Paid Time Off
  • Paid Holidays
  • Monthly Incentives
  • Parking Reimbursement
  • Employee Discounts


The pay range of this position is $25 - $35/hour. Actual rate will be determined based off candidate's skill sets, years of experience, and other job-related factors.

DFS is an equal opportunity employer. It is the Company's policy and practice to employ, promote and treat all employees and applicants on the basis of merit, qualifications and competency and to provide all employees with a workplace that is free of discrimination. Employment decisions are based on qualifications such as education, work experience and talent, and are made without regard to race, color, gender, religion, age, national origin, marital status, sexual orientation, disability or any other basis protected by law.

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