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Export Dock Clerk
2 months ago
- Coordinate with shippers and truckers for the export of shipments
- Process of shipment includes arranging for pick-up or inland transportation, booking and forwarding
- Prepare document including bill of lading, invoicing, certificate of origin, export declaration or AES, and follow-up with tracking and tracing to final destination
- Maintain communication with vendor, shipper, customer, carrier, and operations by phone and emails
- Negotiate cost-effective rates with service providers to ensure maximum profitability
- Maintain SOP (standard operating procedures) and customer profiles including key contacts, special requirements, contract rates and preferred routings, services and carriers
- Immediately report problems, operation disputes or discrepancies to operations
- Read and work in accordance with Quality Management Work Instructions and QHSE procedures (ISO9001)
- Resolve billing discrepancies and discrepancies against client SOP's
- High school diploma or equivalent
- 2+ years of experience in air freight or export shipping
- Good working knowledge of domestic and international geography including countries and major cities
- Basic knowledge of U.S. Administration Regulations (FAA, FMC, EAR, Hazmat) and other government agency requirements