Compliance Onboarding Project Manager

3 weeks ago


Wilmington, United States CSC Full time

JOB DESCRIPTION

Compliance Onboarding Project Manager

Any CSC United States Location (Onsite)

Monday-Friday, 9am-6pm

The Compliance Onboarding Project Manager partners with our compliance teams, sales teams and others to ensure a smooth transition for new clients of CSC'S Registered Agent, Annual Reports, and Business License services. As a Project Manager, you will be responsible for the oversight of large scale onboarding projects to meet service level agreements and customer commitments. A successful candidate in this role is highly organized and self-motivated with a strong customer focus.

Some of the things you will be doing:

Working closely with multiple business areas to deliver on high volume projects Ensuring the highest levels of productivity, service, and customer satisfaction Coordinating and facilitating customer communication for some of top tier client onboardings Overseeing multiple aspects of current onboarding projects Participating in discussions related to process improvements and collaborating with team members to do the same Partnering with sales and customers to ensure proper expectations are set Acting as a resource for escalated customer communication Communicating updates relating to onboarding projects to the teamWhat technical skills, experience, and qualifications do you need?
At least 2-3 years of customer service experience Ability to multi-task and prioritize multiple projects of high importance Effective written and verbal communication skills Proficiency with MS Office, especially Excel Proven ability to lead peers through actions and influence Superb organizational and time management skills Strong analytical and problem-solving skills An understanding that his/her success is interdependent with the success the team Ability to thrive in a high volume, deadline driven environment Attention to detailPreferred Qualifications:
Management experience in a fast-paced administrative environment Legal compliance experience Business to business customer service experience Salesforce experience a plus
Candidates for this position must be eligible to work in the country without sponsorship


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