Compliance Onboarding Project Manager

3 weeks ago


Wilmington, United States Corporation Service Co Full time

Compliance Onboarding Project Manager

Any CSC United States Location (Onsite)

Monday-Friday, 9am-6pm

The Compliance Onboarding Project Manager partners with our compliance teams, sales teams and others to ensure a smooth transition for new clients of CSC'S Registered Agent, Annual Reports, and Business License services. As a Project Manager, you will be responsible for the oversight of large scale onboarding projects to meet service level agreements and customer commitments. A successful candidate in this role is highly organized and self-motivated with a strong customer focus.

Some of the things you will be doing:

* Working closely with multiple business areas to deliver on high volume projects
* Ensuring the highest levels of productivity, service, and customer satisfaction
* Coordinating and facilitating customer communication for some of top tier client onboardings
* Overseeing multiple aspects of current onboarding projects
* Participating in discussions related to process improvements and collaborating with team members to do the same
* Partnering with sales and customers to ensure proper expectations are set
* Acting as a resource for escalated customer communication
* Communicating updates relating to onboarding projects to the team

What technical skills, experience, and qualifications do you need?

* At least 2-3 years of customer service experience
* Ability to multi-task and prioritize multiple projects of high importance
* Effective written and verbal communication skills
* Proficiency with MS Office, especially Excel
* Proven ability to lead peers through actions and influence
* Superb organizational and time management skills
* Strong analytical and problem-solving skills
* An understanding that his/her success is interdependent with the success the team
* Ability to thrive in a high volume, deadline driven environment
* Attention to detail

Preferred Qualifications:

* Management experience in a fast-paced administrative environment
* Legal compliance experience
* Business to business customer service experience
* Salesforce experience a plus

Candidates for this position must be eligible to work in the country without sponsorship



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