Technical Support Specialist

1 week ago


Derry, United States AutoStore Full time

Technical Support Specialist

Salem, New Hampshire - Hybrid

Key Responsibilities

  • Respond promptly and effectively to incident cases, spare part cases, warranty cases, delivery quality cases, and robot repair cases.
  • Provide on-site support to partners and trade shows as needed, demonstrating proficiency in all AutoStore modules
  • Attend and actively participate in weekly Technical Support Specialist TSS/TSS Lead meetings to stay updated and contribute insights
  • Proactively meet personal and team key performance indicators (KPIs) to ensure efficient support delivery
  • Contribute to the knowledge base by writing informative articles to assist partners in troubleshooting and resolving issues
  • Serve as an instructor in AutoStore Academy trainings, sharing expertise and best practices with partners
  • Maintain a thorough understanding of internal procedures and processes outlined in the Technical Support Specialist Rulebook
  • Collaborate closely with internal teams, including Sales, R&D, and others, to ensure readiness for service and support and provide valuable feedback from the support department
  • Foster trusted relationships with partners and key stakeholders, ensuring effective communication and problem resolution
  • Actively seek new knowledge
  • Apply analytical thinking to break down complex problems
  • Understand and can explain the key elements of AutoStore technology and business model
  • Make relevant knowledge accessible for others
  • Uphold a calm mindset when under pressure and in times of uncertainty

Skills

  • Proficient in mechanical/electrical aspect
  • Prioritize customer and partner satisfaction
  • Analytical with attention to detail
  • Deep understanding of AutoStore technology
  • Embrace continuous improvement
  • Excellent verbal and written communication
  • Thrive under pressure and meet deadlines
  • Proactive problem-solving approach
  • Willingness to travel as needed

HSE

  • Follow HSE standards at all times and keep up to date with revisions

Qualifications

  • Able to demonstrate best practice thinking and expertise
  • Ideally College or University Educated in a relevant field
  • Knowledge of Analytical Tools for KPI Tracking
  • Knowledge of Case Tracking Tools

AutoStore Offers

  • Competitive Compensation

  • Unlimited PTO
  • Generous 6% 401K Match
  • Full Medical Benefits

Recruiting Agencies:

AutoStore does not accept agency resumes. Please do not forward resumes to our jobs alias or AutoStore employees. Please refrain from contacting AutoStore employees regarding candidates or services. AutoStore is not responsible for any fees related to unsolicited resumes.



  • Derry, New Hampshire, United States AutoStore Full time

    Technical Support Specialist Salem, New Hampshire - HybridKey ResponsibilitiesRespond promptly and effectively to incident cases, spare part cases, warranty cases, delivery quality cases, and robot repair cases.Provide on-site support to partners and trade shows as needed, demonstrating proficiency in all AutoStore modulesAttend and actively participate in...


  • Derry, New Hampshire, United States AutoStore Full time

    Responsibility Handle 24/7 support phone Respond promptly and effectively to incident cases, spare part cases, warranty cases, delivery quality cases, and robot repair cases. Provide on-site support to partners and trade shows as needed, demonstrating proficiency in all AutoStore modules Attend and actively participate in weekly Technical Support...


  • Derry, United States AutoStore Full time

    Responsibility Handle 24/7 support phone Respond promptly and effectively to incident cases, spare part cases, warranty cases, delivery quality cases, and robot repair cases. Provide on-site support to partners and trade shows as needed, demonstrating proficiency in all AutoStore modules Attend and actively participate in weekly Technical Support...


  • Derry, United States Center for Life Management Full time

    Center for Life Management (CLM) provides the area's most comprehensive array of outpatient mental health services for adults and elders. Our multi-disciplined treatment team works with individuals ages 18+ who experience severe and persistent mental illness and/or co-occurring substance use disorders. The **CSP **Peer Support Specialist **on this...


  • Derry, United States Center for Life Management Full time

    The Center for Life Management has partnered with New England College to offer a Master’s Degree! This is an exciting opportunity for CLM staff to earn a **Master of Science in Counseling** (MS) degree in 3 years. **Who’s Eligible and What’s Required**: - Must be a full-time CLM employee in good standing for 9 months or more. - Must hold a...


  • Derry, United States Center for Life Management Full time

    The Center for Life Management has partnered with New England College to offer a Master’s Degree! This is an exciting opportunity for CLM staff to earn a **Master of Science in Clinical Mental Health Counseling** (MS) degree in 3 years. **Who’s Eligible and What’s Required**: - Must be a full-time CLM employee in good standing for 9 months or more. -...


  • Derry, New Hampshire, United States Center for Life Management Full time

    Center for Life Management (CLM) provides the area's most comprehensive array of outpatient mental health services for adults and elders. Our multi-disciplined treatment team works with individuals ages 18+ who experience severe and persistent mental illness and/or co-occurring substance use disorders. The CSP Peer Support Specialist on this...


  • Derry, United States Center for Life Management Full time

    Provide perspective and understanding of client's experiences including: symptoms of mental illness, effects and side-effects of medications, responses to and opinions of treatment, self and culture-wide stigma and discrimination, and experiences of Support, Support Specialist, Program, Specialist, Peer, Department, Technology


  • Derry, United States BayMark Health Services Full time

    Full Time Recovery Support Specialist Derry, NH Our Recovery Support Staff team works hands-on with clients on a non-clinical basis throughout the duration of the clients stay. RSS is tasked with 24-hour direct supervision of clients, holding each client personally accountable through the enforcement of policy and procedure. RSS serves each client by...


  • Derry, United States CareerBuilder Full time

    Position Overview: The Customer Experience Specialist for Trapmate will play a pivotal role in delivering exceptional customer service for Skyhawks product line of electronic remote monitoring solutions. The Customer Experience Specialist will be responsible for ensuring that clients receive timely, courteous, and effective assistance with their inquiries,...


  • Derry, New Hampshire, United States PICA Manufacturing Solutions Full time

    Job Description Job Description Position Overview:The Customer Experience Specialist for Trapmate will play a pivotal role in delivering exceptional customer service for Skyhawk's product line of electronic remote monitoring solutions. The Customer Experience Specialist will be responsible for ensuring that clients receive timely, courteous, and effective...


  • Derry, United States PICA Manufacturing Solutions Full time

    Position Overview: The Customer Experience Specialist for Trapmate will play a pivotal role in delivering exceptional customer service for Skyhawk's product line of electronic remote monitoring solutions. The Customer Experience Specialist will be responsible for ensuring that clients receive timely, courteous, and effective assistance with their inquiries,...


  • Derry, United States Granite Recovery Centers Full time

    **Part Time Recovery Support Specialist - Derry, NH** **Responsibilities**: - Meet deadlines, while maintaining a positive attitude and providing exemplary customer service - Direct supervision of clients - Enforcement of policies and procedures - Observe and supervise medication administration while maintaining accurate medication logs and records -...


  • Derry, United States Center for Life Management Full time

    Center for Life Management (CLM) provides the area's most comprehensive array of outpatient mental health services for adults and elders. Our multi-disciplined treatment team works with individuals ages 18+ who experience severe and persistent mental illness, co-occurring developmental disabilities and substance use disorders. We use a variety of...


  • Derry, United States BayMark Health Services Full time

    Full Time Lead Recovery Support Specialist - At Granite Recovery Centers, we do things differently. Our workforce are not just employees, they are members of a large, diverse, mission and values driven family who are collectively committed to changing and saving lives affected by addiction. We celebrate being an Employer of Choice committed to providing a...


  • Derry, United States Granite Recovery Centers Full time

    **Full Time Recovery Support Specialist - Derry, NH** At Granite Recovery Centers, we do things differently. Our workforce are not just employees, they are members of a large, diverse, mission and values driven family who are collectively committed to changing and saving lives affected by addiction. We celebrate being an Employer of Choice committed to...

  • Support Manager

    3 weeks ago


    Derry, United States Intelitek Full time

    Company DescriptionIntelitek is a global leader in education technology, providing comprehensive technology learning solutions for career and technology education. We design flexible solutions that meet the changing needs of classrooms and budgets, including sustainable support and professional development. Our focus on improving student outcomes drives our...

  • Support Manager

    3 weeks ago


    Derry, United States Intelitek Full time

    Company DescriptionIntelitek is a global leader in education technology, providing comprehensive technology learning solutions for career and technology education. We design flexible solutions that meet the changing needs of classrooms and budgets, including sustainable support and professional development. Our focus on improving student outcomes drives our...


  • Derry, United States CareerBuilder Full time

    Technical Account Manager Denver, Colorado OR Derry, New Hampshire - Hybrid Overview: AutoStore is the pioneer of cube-engineered storage systems and is constantly evolving as a company. We are changing the way goods and services are stored across the globe and are pushing borders to increase efficiency, safety, and develop new products for our customers. We...


  • Derry, United States AutoStore Full time

    Technical Account Manager Denver, Colorado OR Derry, New Hampshire - Hybrid Overview: AutoStore is the pioneer of cube-engineered storage systems and is constantly evolving as a company. We are changing the way goods and services are stored across the globe and are pushing borders to increase efficiency, safety, and develop new products for our customers....