Health Systems Specialist

5 days ago

Charleston, United States Veterans Health Administration Full time

uties include but not limited to:
Participates in and facilitates transformative quality, safety, effectiveness, and efficiency improvement efforts.
Project lead for healthcare and operational improvement projects impacting patient care delivery systems and functions throughout the medical center.
Pulls, isolates and manipulates data to identify root causes of a performance issue. Develops statistical models to measure successful of performance improvement actions.
Converts data into numerous formats using advanced statistical models including statistical process control charts, histograms, paretto charts, and many more.
Defines a project scope and goals through a collaborative process with subject matter experts and leadership at the facility, service line or program, or unit level.
Leads a team of subject matter experts, front line staff and leadership through a rigorous and defined project management process utilizing multiple tools from Lean Six Sigma, Lean and other performance improvement disciplines to further define the current state of the process.
Leads project teams through designed brainstorming sessions to develop solutions towards a specific deliverable or goal during a project.
Identifies various solutions approaches and when necessary further leads them through prioritizing exercises with tools like affinity diagrams.
Creates designs of experiment that align to project goals and team developed solutions. The designs of experiment are hypotheses which are monitored through data for effectiveness or failure. Designs of experiment are often iterative and will involve multiple solutions in random or sequential order.
Develops processes by consulting with subject matter experts in order to develop standard work.
Directs the team towards sustainable solutions that are mistake proof. Mistake proofing is designing processes that cannot be performed in error and thus improve the product experience for customers.
Conducts experiments and collects data to identify if the developed solutions are affective.
Develops control plans, communication plans, risk management plans, and through closeout of the project.
Provides consultation to executive, service line, and program leadership by leveraging VA data analytics resources.
Identifies metrics performing below benchmarked standards or falling below the upper or lower control limits of a statistically controlled models such as SAIL.
Plans and conducts studies directed at reducing errors due to cognitive overloading and human computer interaction failure.
Identifies systems designs problems that contribute to human errors.
Identifies alternative systems and processes based on Lean/Systems Redesign/Systems Engineering principles to mitigate these types of errors.
Develops statistical, graphical, and narrative reports, and communicates these studies to medical center executive leadership, service chiefs, supervisors and other staff.
Develops benchmarks, and assigns a schedule or priority level to a potential project based on the needs of the organization and direct consultation with executive leadership.
Develops local data metrics and dashboards to monitor projects in progress or performance benchmarks of a project that is awaiting a charter or formal decision from executive leadership for action.
Aligns appropriate performance improvement teams and resources, project scopes, and value streams, strategic and operational plans.
Identifies projects critical to improving quality outcomes and maximize return on investment of utilized resources.
Develops and refines information for comprehensive reports, addressing such elements as cost analysis, work measurements, trend analysis, efficiency, effectiveness, productivity, and tangible benefits.
Provides instruction to others on Lean, Lean Six Sigma, Systems Redesign or other improvement methodologies principles and tools through formal classroom instruction or small group mentoring.
Delivers classroom instruction about Lean, Lean Six Sigma, Systems Redesign or other improvement methodologies tools and techniques to all levels of the organization.
Delivers training materials and curriculum consisting of advanced practices of project management, statistics, coaching, facilitation and leadership.
Evaluates the quality of care and the efficiency of care processes.
All other duties as assigned



Work Schedule: Mon-Fri 7:30am-4:00pm
Recruitment/Relocation Incentive: Authorized
Telework: Authorized
This is NOT a virtual/remote position


Position Description Title/PD#:
Health Systems Specialist (High Reliability/Systems Redesign Specialist)
/10571-0


Physical Requirements:
The work requires some physical exertion, such as periods of standing when teaching; some walking, bending, crouching, stooping, stretching, or similar activities when visiting work sites; and some moderate lifting and carrying. At other times the work is sedentary, requiring the use of a computer.

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