Deal Desk Analyst

2 weeks ago

Detroit, United States Avispa Full time
Deal Desk Analyst 14477

A leading professional development and networking company is looking for a Deal Desk Analyst. The successful candidate will be a strategic advisor to the company's Field Sales Team, managing the Order to Cash (O2C) and facilitating the complex deal structures and requests that our clients demand. We drive scale within the sales organization, allowing sales to focus on selling, while we create efficiencies, increase profitability, and enforce stronger controls. The ideal candidate has 2+ years of professional experience in a client facing role. The company offers a great work environment

Deal Desk Analyst Pay And Benefits

  • Hourly pay: $30-$40/hr (Pay varies based on the candidate's work location and experience)
  • Worksite: Leading professional development and networking company (San Francisco, CA 94105, Detroit, MI 48226 - Hybrid - in the office 2 days/ week, flexible)
  • W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL
  • 40 hours/week, 8 Month Assignment

Deal Desk Analyst Responsibilities

  • Serve as the trusted advisor and go-to resources to the Sales teams for solving complex problems across O2C processes.
  • Serve as an expert in advanced Deal Desk activities, which impact quota setting, bookings attainment, and complex deal structuring.
  • Lead ongoing and month end audit and quality activities.
  • Educate Sales teams on changes in processes, policies, and best practices to improve performance and release Sales capacity to core Sales activities.  
  • Lead projects with cross-functional teams in support of Sales, in the rollout of new products and policies, and in the improvement of our O2C processes.
  • Ensure the company's Sales teams are operating within the rules of engagement, directly partnering with cross-functional teams to ensure policies are adhered to and enforced.
  • Responsible for ensuring that Sales and contract data is accurate in CRM and other systems, partnering with cross-functional teams to reconcile downstream processes and Reporting.
  • Identify, scope, and deliver process and systems changes that improve operations for the Sales organization .
  • Work in a dynamic environment and adapt to new business processes on a week-to-week basis.
  • Ability to travel to regional offices to meet directly with Sales teams and cross-functional leaders.
  • Models our cultural values to more junior members of the team.
  • Serves as a coach and mentor to other team members, assisting with onboarding, day-to-day training, coaching, and collaborating to solve business problems.
  • Understand end-to-end processes across OTC and serve as an expert on the roles and responsibilities of cross-functional support teams, resulting in accelerated resolution of issues.
  • Take ownership and program manage issue resolution across all back-office teams, performing initial triage of issue identified by Sales and managing issue until it is fully resolved .
  • Assess recurring issues to identify opportunities for improving the overall OTC process and make recommendations on process and system changes .
  • Engage directly with clients as necessary through both written and verbal communications, helping to resolve OTC issues directly .
  • Manage escalations of all OTC issues from Sales and clients .
  • Demonstrate the ability to go “above and beyond” in the support of our Sales teams and clients.
  • Ability to travel to regional offices on a quarterly basis.
  • Flexibility to transition into different support roles within the team based on the needs of the business is required.

Deal Desk Analyst Qualifications

  • 2+ years of professional experience in a client facing role.
  • Bachelor’s degree or equivalent experience.
  • Experience with Salesforce and Oracle is a plus.
  • Comfortable with change and an ability to thrive in a fast-moving environment.
  • Excellent interpersonal and communication skills.
  • Ability to learn quickly in a dynamic and collaborative environment.
  • Strong business acumen, organizational, time management skills and attention to detail.
  • Proficient with Google and Microsoft Office products.
  • Ability to process a high volume of transactions with accuracy and integrity.

Compensation: From $30.00 to $40.00 per hour

  • Deal Desk Analyst

    2 weeks ago

    Detroit, Michigan, United States Avispa Technology Full time

    Job DescriptionWe are seeking a highly skilled Deal Desk Analyst to join our team at Avispa Technology. As a key member of our sales operations team, you will play a critical role in managing the Order to Cash (O2C) process and ensuring seamless execution of complex deals.Key Responsibilities:Serve as a trusted advisor to our sales teams, providing expert...

  • Service Desk Analyst

    3 weeks ago

    Detroit, Michigan, United States Juno Search Partners - Open Positions Full time

    Job Title: Service Desk AnalystWe are seeking a highly skilled Service Desk Analyst to join our dynamic and fast-paced IT Service Desk team. As a Service Desk Analyst, you will play a crucial role in supporting users across various channels, providing excellent customer service, and troubleshooting technical issues.Key Responsibilities:Engage with customers...

  • IT Service Desk Agent

    3 weeks ago

    Detroit, United States Strategic Staffing Solutions Full time

    STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING! Strategic Staffing Solutions has multiple openings for Service Desk Agents for a contract opportunity with one of our largest clients located in Detroit, MI! Title: IT Service Desk Agent Location: Detroit, MI (onsite) Duration: 12+ Months Role Type: W2 contract engagement Role Summary Service...

  • Service Desk Support Specialist

    4 weeks ago

    Detroit, Michigan, United States Innova Solutions Full time

    Job SummaryWe are seeking a highly skilled Service Desk Analyst to join our team at Innova Solutions. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesEngage with customers through various mediums, including phone, email, and self-service portal, to resolve...

  • Service Desk Support Specialist

    3 weeks ago

    Detroit, Michigan, United States Innova Solutions Full time

    Job Title: Service Desk AnalystWe are seeking a highly skilled Service Desk Analyst to join our team at Innova Solutions. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Engage with customers through various communication channels, including phone, email,...

  • IT Service Desk Agent

    6 days ago

    Detroit, United States Strategic Staffing Solutions Full time

    STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING! Strategic Staffing Solutions has multiple openings for Service Desk Agents for a contract opportunity with one of our largest clients located in Detroit, MI!Title: IT Service Desk Agent (Part-time) Location: Detroit, MI (onsite) Duration: 12+ Months Role Type: W2 contract engagement Pay Rate: $20-22/hour ...

  • IT Service Desk Technician

    5 days ago

    Detroit, United States Strategic Staffing Solutions Full time

    Location: Detroit, MI (onsite)Duration: 12+ MonthsRole Type: W2 contract engagementPay Rate: $20-22/hour*Part-time 20-25 hours/weekRole Summary Service Desk Analyst (Level 1)Provide first-level contact and incident resolution for all users with all issuesUses advanced troubleshooting skillsReview knowledgebase articles ensuring accuracy of contentProvide...

  • IT Service Desk Agent

    2 weeks ago

    Detroit, United States Strategic Staffing Solutions Full time

    STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING!Strategic Staffing Solutions has multiple openings for Service Desk Agents for a contract opportunity with one of our largest clients located in Detroit, MI! Title: IT Service Desk Agent (Part-time)Location: Detroit, MI (onsite) Duration: 12+ Months Role Type: W2 contract engagement Pay Rate: $20-22/hour...

  • IT Service Desk Technician

    2 weeks ago

    Detroit, United States Strategic Staffing Solutions Full time

    Location: Detroit, MI (onsite)Duration: 12+ MonthsRole Type: W2 contract engagementPay Rate: $20-22/hour*Part-time 20-25 hours/weekRole Summary Service Desk Analyst (Level 1)Provide first-level contact and incident resolution for all users with all issuesUses advanced troubleshooting skillsReview knowledgebase articles ensuring accuracy of contentProvide...

  • IT Service Desk Technician

    2 weeks ago

    Detroit, United States Strategic Staffing Solutions Full time

    Location: Detroit, MI (onsite)Duration: 12+ MonthsRole Type: W2 contract engagementPay Rate: $20-22/hour*Part-time 20-25 hours/weekRole Summary Service Desk Analyst (Level 1)Provide first-level contact and incident resolution for all users with all issuesUses advanced troubleshooting skillsReview knowledgebase articles ensuring accuracy of contentProvide...

  • IT Service Desk Technician

    2 weeks ago

    detroit, United States Strategic Staffing Solutions Full time

    Location: Detroit, MI (onsite)Duration: 12+ MonthsRole Type: W2 contract engagementPay Rate: $20-22/hour*Part-time 20-25 hours/weekRole Summary Service Desk Analyst (Level 1)Provide first-level contact and incident resolution for all users with all issuesUses advanced troubleshooting skillsReview knowledgebase articles ensuring accuracy of contentProvide...

  • Analyst

    2 months ago

    Detroit, United States Tata Consultancy Services Full time

    Skill: Analyst Responsible for the build/ imaging of physical Windows 10 desktop PCs and laptops. Use of migration tool to track and co-ordinate PC builds. Assist with inventory management, ensuring migration task can continually be met. Responsible for the physical installation of hardware at user desks as well as the handover of laptops to users. Provide...

  • Business Process Analyst

    3 weeks ago

    Detroit, United States A-Line Staffing Solutions Full time

    Job Description: Business Process Analyst Location: Detroit, MI (Hybrid) No C2C Position Overview: Under the general direction of the Senior Business Process Analyst and Business Process Director, the Business Process Analyst will provide vital support for the SmartAuction and white label websites. This role involves ensuring exceptional customer...

  • Business Process Analyst

    2 weeks ago

    Detroit, Michigan, United States A-Line Staffing Solutions Full time

    Job Title: Business Process AnalystAt A-Line Staffing Solutions, we are seeking a highly organized and detail-oriented Business Process Analyst to join our team. As a key member of our operations team, you will play a vital role in ensuring the smooth execution of our business processes.Key Responsibilities:Deliver exceptional customer service by managing...

  • IT Support Specialist

    5 days ago

    Detroit, Michigan, United States Strategic Staffing Solutions Full time

    Service Desk Analyst (Level 1)We are seeking a highly skilled Service Desk Analyst (Level 1) to join our team at Strategic Staffing Solutions. As a Service Desk Analyst, you will be the first point of contact for all users with technical issues, providing timely and effective resolution to ensure minimal disruption to our clients.Key Responsibilities:Provide...

  • Payroll Analyst

    2 weeks ago

    Detroit, United States Techlink Systems Inc Full time

    Job Title: Payroll Specialist II Location (Onsite, Remote, or Hybrid?): Detroit, MI (ONSITE) Contract Duration: 01/18/2025 Total Weekly Hours: 40 hrs Looking for Candidate that has experience as an analyst. Candidate with must have experience with timecards, Kronos, ADP, PeopleSoft Experience with union contracts, garnishment experience, HR...

  • Business Process Analyst

    3 weeks ago

    Detroit, Michigan, United States Ascendion Full time

    About AscendionAscendion is a leading digital engineering solutions company that empowers growth and delivers captivating experiences to consumers and employees. Our team of experts provides software platforms and products that accelerate transformation and impact for enterprise clients.Job Title: Business Process AnalystLocation: Detroit, MI (hybrid)Key...

  • Front Desk Supervisor

    4 months ago

    Detroit, United States Azul Hospitality Full time

    Job DetailsJob Location Hotel David Whitney - Detroit, MI Position Type Full Time Job Shift Any Job Category Hospitality - Hotel DescriptionPOSITION PURPOSE Assist the Front Office Manager in the daily operations of the Front Desk Department and Guest Service areas. Ensure that the front desk operation meets hotel standards for maximum guest satisfaction. ...

  • Front Desk Supervisor

    1 week ago

    Detroit, United States Azul Hospitality Full time

    Job DetailsJob Location Element Detroit - Detroit, MI Position Type Full Time Job Shift Any Job Category Hospitality - Hotel DescriptionPOSITION PURPOSE Assist the Front Office Manager in the daily operations of the Front Desk Department and Guest Service areas. Ensure that the front desk operation meets hotel standards for maximum guest satisfaction. ...

  • IT Support Specialist

    6 days ago

    Detroit, Michigan, United States Strategic Staffing Solutions Full time

    Job Title: IT Service Desk TechnicianLocation: Remote opportunityDuration: 12+ monthsRole Type: W2 contract engagementPay Rate: $20-22/hour*Part-time 20-25 hours/weekJob Summary:Service Desk Analyst (Level 1)Provide first-level contact and incident resolution for all users with all issuesUtilize advanced troubleshooting skills to resolve technical...