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Unit Operations Coordinator
2 months ago
Children's Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children's Minnesota is one system serving kids throughout the Upper Midwest at two free-standing hospitals, nine primary care clinics, multiple specialty clinics and seven rehabilitation sites. As The Kids Experts™ in our region, Children's Minnesota is regularly ranked by U.S. News & World Report as a top children's hospital. Find us on Facebook @childrensminnesota or on Twitter and Instagram @childrensmn. Please visit childrensMN.org .
Children's Minnesota is proud to be recognized by Modern Healthcare as one of 2023's Top Diversity Leaders. The national honor recognizes the top diverse healthcare executives and organizations influencing public policy, care delivery, and promoting diversity, equity and inclusion in their organizations and the industry.
Department Overview
Our Minneapolis 7th floor is a 33-bed pediatric unit that provides care to infants, children and young adults in the areas of hematology, oncology, general medical/surgical care and patients needing behavioral crisis monitoring. Our team of dedicated professionals specializes in care of patients with hematology and oncology diseases, including new diagnosis, transfusions, chemotherapy administration, central line maintenance and end-of-life care. Our 7th floor staff also care for general medical/surgical patients, particularly those with non-infectious illnesses in order to maintain a clean environment for our patients with weakened immune systems. We utilize three inpatient rooms to support patients who need behavioral crisis monitoring. Our patients have an average length of stay ranging from a few days up to months depending on the diagnosis, monitoring and treatment the patient is receiving. We work collaboratively with our outpatient hematology/oncology clinic to coordinate ongoing chemotherapy treatment and system management. We value, teamwork, open communication, safety and respect. We embrace an environment that encourages learning, professional growth and innovation in order to provide exceptional care for children.
Position Summary
The Unit Operations Coordinator is a pivotal front line individual who provides exemplary customer service to families, staff, providers and visitors, both in-person and by phone. Answer questions, warmly, promptly, and correctly, and problem solve as needed. Provides first response to phone calls that come into the units, arranges for deliveries to patients rooms, directs visitors to their destinations, and maintains a safe, welcoming environment at all times, modeling service excellence to the organization. This individual is the key liaison to other departments and provides other disciplines with the tools for their jobs. The Unit Operations Coordinator supports patient care on the unit(s) and provides overall administrative support for the unit. This individual is also the unit(s) technology resource.
Education/Work Experience:
*Post-secondary education or equivalent experience required (college degree preferred)
Skills and Abilities:
*Outstanding professional and positive customer service skills essential
*Positive attitude
*Exceptional problem solving skills
*Strong computer skills such as Microsoft word, excel or hospital technology systems
*Ability to coach others with hospital technology systems
*Competent with basic medical terminology
*Demonstrates excellent interpersonal, written and verbal communication skills with a clear understanding of English language (reading, writing and speaking)
*Self-directed, organized, and problem solver.
*Ability to multitask, direct and support information processes on patient care units, work independently and within a team
Physical Demands
Please click here to view the Physical Demands
All job offers are contingent upon successful completion of an occupational health assessment, drug screen, background investigation, and compliance with the U.S. Government Form I-9, Employment Eligibility Verification. Children's Minnesota requires proof of COVID-19 vaccine, and as recommended by the Centers for Disease Control and Prevention (CDC), immunity to vaccine preventable infectious diseases, prior to employment.
Children's Minnesota is proud to be an equal opportunity employer whose staff is representative of its community and considers qualified applicants for open positions without regard to race, color, creed, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.
