Representative II, Desk Side

4 weeks ago

Cincinnati, United States Ensemble Health Partners Full time

Thank you for considering a career at Ensemble Health Partners

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference

The Opportunity:

The Representative II, Desk Side is responsible for providing timely, effective and customer-focused IT issue resolution for remote and local team members in accordance with IT support standards, procedures, and policies. This position is ON-SITE The Representative will support the management of IT end-users' assets and provide input into the IT helpdesk process and system improvements. Routine functions include imaging of computer systems for new users, maintaining and troubleshooting connectivity issues with shared networks, troubleshooting software and internal equipment. Interacts daily with IT resources from other teams.

Job Competencies

  • Valuing Differences - Works effectively with individuals of diverse cultures, interpersonal styles, abilities, motivations, or backgrounds; seeks out and uses unique abilities, insights, and ideas. Considers the collective.
  • Collaboration - Works cooperatively within teams and partners with others, both internally and externally as needed, to achieve success; focuses on the results of the team, not the achievements of one person. It's "All for One and One for All"
  • Accountability - Accepts personal responsibility and/or consequences of failure and successes, delivering on commitments and refocusing effort when needed. Someone who is willing to step up and own it.
  • Time Management - Effectively manages personal time and resources to ensure that work is completed efficiently.
  • Developing Trust - Gains others' confidence by acting with integrity and following through on commitments; treats others and their ideas with respect and supports them in the face of challenges.
  • Takes Initiative - Takes prompt action to accomplish goals and achieve results beyond what is required; is proactive and pursues relentlessly.

Essential Job Functions

  • Work effectively within a team environment to provide support to our users in a timely manner and with a positive customer service attitude.
  • The ability to identify problems, link them to underlying issues and symptoms in order to determine a solution. Possesses ability to identify what issues should be escalated and what can be resolved personally.
  • Customer Focused: Ability to anticipate users' needs and remove barriers that hinder providing excellent service. Engages appropriate internal stakeholders as needed to resolve issues outside of individual scope of responsibility.
  • Work closely with the IT team to communicate any challenges encountered along and provide recommendations for resolution.
  • Perform escalations when necessary to vendors or internal departments and works with the other parties to resolve the issue to the satisfaction of the end user.
  • Organized and dedicated, ability to work quickly following a process.
  • Troubleshooting a variety of issues including but not limited to hardware, printing, scanning and software issues.

Employment Qualifications

Ensemble Required License / Certification (Ex: CRCR) ONE CERTIFICATION PER FIELD

Comp TIA A+

Desired Work Experience

1 to 3 Years

Desired Education

Bachelors Degree or Equivalent Experience

Other Preferred Knowledge, Skills and Abilities

  • MCDST (Microsoft Certified Desktop Support Technician) or higher
  • Experience in Windows Desktop Technologies, Office 365
  • Experience in Apple and Mac technologies is nice to have
  • Willing to go ON-SITE 4 days a week

#LI-BT1

Join an award-winning company

Three-time winner of "Best in KLAS" 2020-2022

2022 Top Workplaces Healthcare Industry Award

2022 Top Workplaces USA Award

2022 Top Workplaces Culture Excellence Awards

  • Innovation
  • Work-Life Flexibility
  • Leadership
  • Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

  • Associate Benefits - We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
  • Our Culture - Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
  • Growth - We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
  • Recognition - We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact TA@ensemblehp.com.

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