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Export Dock Clerk
1 month ago
- Coordinate with shippers and truckers for the export of shipments
- Prepare documentation including Bill of Lading (BOLs) invoicing, certificate of origin, and export declaration or AES
- Maintain communication with vendor, shipper, customer, carrier, and operations by phone and emails
- Negotiate cost-effective rates with service providers to ensure maximum profitability
- Maintain SOP (Standard Operating Procedures) and customer profiles including key contacts, special requirements, contract rates and preferred routings, services, and carriers
- Immediately report problems, operation disputes or discrepancies to operations
- Read and work in accordance with quality management work instructions
- Resolve billing discrepancies and discrepancies against client SOPs
- High school diploma or equivalent
- 2+ years of experience in air freight or export shipping
- Good working knowledge of domestic and international geography including countries and major cities
- Basic knowledge of U.S. Administration Regulations (FAA, FMC, EAR, Hazmat) and other government agency requirements
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