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Senior Payment Operations Analyst

2 months ago

Tempe, United States GoDaddy Full time

Location Details: Tempe, AZ

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time, others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.

This is a hybrid position. You’ll divide your time between working remotely from your home and an office, so you should live within commuting distance. Hybrid teams may work in-office as much as a few times a week or as little as once a month or quarter, as decided by leadership. The hiring manager can share more about what hybrid work might look like for this team.

This position is not eligible to be performed in Alaska, Mississippi, North Dakota, or the Virgin Islands.

Join our team

The Payment Operations Analyst plays a crucial role in driving bottom-line impact by analyzing and summarizing transaction data from both internal systems and external payment providers. This position is responsible for advising on and coordinating payment acceptance projects, identifying opportunities for process and metric improvements, and assisting internal teams with payment processing inquiries. Additionally, the analyst will work to enhance the customer experience during the checkout process with GoDaddy, ensuring smooth and secure payment transactions.

What you'll get to do...

  • Leading run the business aspects for associated partner relationships (including both internal and external partners) while advising others on best practices and recommending solutions
  • Leads cross‐department efforts to optimize company payment processes/systems; driving improvements in metrics and outcomes
  • Proactively monitor and analyze key payment metrics for assigned regions/functions using both established and ad-hoc queries/reports to identify actionable opportunities
  • Initiate data projects and deep dives to identify, research, recommend, and document actionable optimizations focused on improving the payment‐related customer experience and metrics
  • Join forces with engineering and payment providers to conduct full end-to-end testing; create and document test cases following established SOPs; find opportunities, create JIRAs, and work with teams to prioritize, resolve, and re‐test
  • Coordinate projects, communicating business requirements, and measuring success while also delivering high-quality management-level reporting; suggest and lead internal projects showcasing a full understanding of GoDaddy's payment strategy along with a detailed breakout of the tasks within those projects
  • Contribute to the development of the Global Payments and Risk organization; proactively finding opportunities to improve processes, documentation and facilitating training/shadowing
  • Collaborating Teams: (While there are a few that are prevalent we are one of the teams that at times collaborates with every team in the company
    • Primary partners in eCommerce, developers, and Operations
    • Cart developers
    • Security
    • Legal
    • Accounting/Treasury
    • Care
    • Communications

Your experience should include...

  • 3+ years of data analysis, report creation, and financial modeling
  • 1+ year project or program management of large-scale projects
  • Ability to write intermediate SQL and demonstrate an intermediate skill level in Excel (create pivots, sorting data, lookups, formulas)
  • Ability to visualize findings on GoDaddy transaction data and tell a story with it
  • Ability to write requirements for our developers for payment system integrations based on technical specifications from vendors

You might also have...

  • Tool experience: Tableau, Alation, Quicksight
  • Detailed knowledge of card-not-present payments (eCommerce)
  • Experience from a similar role at a major online merchant
  • Understanding of Finance and Accounting systems

We've got your back...  We offer a range of benefits that may include paid time off, retirement savings (e.g., 401k, pension schemes), incentive eligibility, equity grants, participation in an employee stock purchase plan, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.  

We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs Most importantly, come as you are and make your own way. 

About us...  GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us. 

At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to myrecruiter@godaddy.com. 

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.