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AV Operations Engineer

2 months ago

Redwood City, United States Equinix Full time

Who are we?

Equinix is the worldâs digital infrastructure company®, operating over 250 data centersâ¯across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals. 

 

Our culture is based on collaboration and the growth and development of our teams.⯠We hireâ¯hardworking people who thrive on solvingâ¯challengingâ¯problems and give them opportunities to hone new skills and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providingâ¯an equitable work environment that is foundational to our core values as a company and is vital to our success. 

AV Operations Engineer (Audio Visual)

Job Summary

The AV Operations Engineer will be based in the Redwood City, CA headquarters and will be responsible for day to day operations, maintenance, and performance for Equinixâs global conference room technology ecosystem and will assist with coordination of our AV events programs. As AV operations lead, the engineer will also be responsible for supporting AV events (All-Hands meetings, webinars, white glove).  As a team member of the Unified Communications Operations team within the End User Technology organization, this position will partner with the Helpdesk, Corporate Real Estate and Network Operations teams, and externally with premier AV Vendors.

 

Responsibilities

  • Responsible for day-to-day AV and Zoom Room incident response

  • Enhance the reliability of our environment, ensuring continual improvement of existing and future deployments

  • Document, maintain and promote a World Class AV & conference room environment

  • Collaborate with a global End User Technology team to ensure daily tracking, monitoring, and reporting of a global conference room and AV environment

  • Report weekly on conference room environment metrics and KPIâs

  • Coordinate and lead IT stewardship of AV and Zoom technology across conference center events, EBC/Executive White Glove calls, and All-Hands Meetings. Coordinate the usage of a global team calendar for tracking and reporting of such events

  • Provides hands-on operational support in the running of AV events both on-site/in-person and virtually, including the usage of any audio, video, or AV equipment used in the operation of the event

  • Assist as an IT project member for conference room deployments

 

Qualifications

  • 3+ years of AV and conference room operational experience

  • 1+ years of experience in AV event and AV white glove support

  • AV live event and production experience

  • Bachelor's degree in Computer Science, Engineering, Telecommunications, or equivalent

  • Significant experience with AV and conference room technology across multiple vendors and technologies.  Example vendors: Zoom, Logitech, Microsoft, Neat, QSC.  Example technologies:  Digital signage, video conferencing, audio conferencing, webcasting, HDMI/VGA, control systems, DSP, and more

  •  Deep knowledge of video conferencing and AV hardware

  • At Equinix, we put the CUSTOMER at the center of everything we do. All qualified candidates must provide world class customer service

  • STRONG written and verbal communication skills. Will be required to interface directly with top leaders in our company

  • Must possess an analytical mindset that can help gather data and build reports about the overall trajectory of the AV/UC environment

  • Certification(s) in AV, CTS, ITIL a plus

  • Self-starter that takes ownership for keeping abreast of new technology developments for current and future application to job duties

  • A problem solver that can troubleshoot and diagnose issues within all portions of the AV ecosystem

  • Ability to travel to sites required

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

The United States targeted pay range for this position in the following location is / locations are:

  • San Francisco, CA / Bay Area: $111,000 to $185,000 per year


Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

This position may be offered in other locations. Your recruiter can share more about the specific pay range for your preferred location during the hiring process.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

As an employee, you become important to Equinixâs success. Details about our company benefits can be found at the following link:

USA Benefits eBook

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

The United States targeted pay range for this position in the following location is / locations are:

  • San Francisco, CA / Bay Area: $111,000 to $185,000 per year


Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

This position may be offered in other locations. Your recruiter can share more about the specific pay range for your preferred location during the hiring process.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

As an employee, you become important to Equinixâs success. Details about our company benefits can be found at the following link:

USA Benefits eBook