Commercial Customer Experience Coordinator
4 weeks ago
Join our dynamic Customer Care team at Suterra, where you'll be at the forefront of transforming the agricultural industry with sustainable innovations. As a Commercial Customer Experience Coordinator, you will play a key role in providing world-class customer care. If you're passionate about being a crucial part of a successful team delivering exceptional customer service, this is the perfect opportunity for you to thrive in a rapidly evolving field.
The Commercial Customer Experience Coordinator will support the order process to improve efficiency and provide a holistic customer experience. This is an exciting opportunity for a responsible, personable, and highly motivated candidate who possesses excellent communication and attention to detail.
Suterra is the world's leader in the rapidly growing industry of biopesticides that use pheromones. We are grower-owned and part of The Wonderful Company®, one of the world's largest private agribusiness and consumer food product companies. Our insect management products use naturally occurring compounds that are non-toxic, leave no harmful residues on food, and do not leach into soil or groundwater.
Job Description
- Interact and communicate professionally with customers to manage their requests and work proactively with Suterra's internal teams to meet these needs.
- Process customer orders, track sales program contracts, and follow up with customers and third-party logistics providers when customer care questions arise.
- Support our CRM with data entry, data management, and training.
- Provide administrative support to teams that help care for our customers, including grower relations, technical, and field teams.
- High School diploma
- Competency with MS Office Suites and similar professional software
- A genuine interest in working with people
- Desire to communicate with others in person, via phone and email
- Experience in a customer service-oriented role in an office setting
- Experience in the agriculture industry a plus
Additional Information
Suterra is wholly owned by The Wonderful Company
The Wonderful Company, headquartered in Los Angeles, is a privately held $6 billion global agribusiness company with consumer brands including Wonderful® Pistachios, Wonderful® Halos®, POM Wonderful®, FIJI® Water, JUSTIN® and Landmark® wines, as well as the Teleflora® flower delivery service.
To learn more about The Wonderful Company, visit www.wonderful.com, or follow us on Facebook, Twitter and Instagram. To view the current Corporate Social Responsibility report, visit www.wonderful.com/csr.
The Wonderful Company is an Equality Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, region, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.
Learn about sustainable programs and ways we give back to the community
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