Commercial Customer Experience Coordinator
2 weeks ago
Suterra, a dynamic and grower-owned company, is seeking a Commercial Customer Experience Coordinator to join its Customer Care team. As a key player in delivering exceptional customer service, you will be at the forefront of transforming the agricultural industry with sustainable innovations.
The Commercial Customer Experience Coordinator will play a crucial role in providing world-class customer care by supporting the order process and improving efficiency. This is an exciting opportunity for a responsible, personable, and highly motivated individual who possesses excellent communication and attention to detail.
Suterra is the world's leader in the rapidly growing industry of biopesticides that use pheromones. Our insect management products are non-toxic, leave no harmful residues on food, and do not leach into soil or groundwater.
Key Responsibilities:- Interact and communicate professionally with customers to manage their requests and work proactively with Suterra's internal teams to meet these needs.
- Process customer orders, track sales program contracts, and follow up with customers and third-party logistics providers when customer care questions arise.
- Support our CRM with data entry, data management, and training.
- Provide administrative support to teams that help care for our customers, including grower relations, technical, and field teams.
- High School diploma
- Competency with MS Office Suites and similar professional software
- A genuine interest in working with people
- Desire to communicate with others in person, via phone and email
- Experience in a customer service-oriented role in an office setting
- Experience in the agriculture industry a plus
Pay Range: $27.00 per hour dependent on skills and experience.
Suterra is an Equality Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion.
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