Information Technology Support Specialist

4 weeks ago

Irvine, United States Motion Recruitment Full time
Our client, one of the world's leading e-commerce destinations dedicated to offering a vast selection of vitamins, minerals, supplements and other health and wellness products, is looking to hire an IT Support Specialist II to join their team ONSITE in Irvine, CA

*** This begins as a 6-month contract, with an opportunity to extend at any time

Responsibilities
  • Provide second level customer service and technical support to all end-users for hardware and software systems.
  • Address incoming incidents and requests from end-users via a ticket management system, chat, and e-mail in a courteous and professional manner.
  • Analyze, research, and resolve complex end-user escalation incidents or issues and troubleshooting from other IT support staff; escalate as necessary.
  • Install, configure, and test installed hardware and software on new or existing devices, in accordance with standard procedures.
  • Image, test, install and set up application programs on user endpoints (Microsoft, Apple, and Google).
  • Set up new equipment and devices; set up and maintain workstations; provide appropriate access to applications, systems, and data.
  • Maintain accurate hardware and software inventory and perform audits as needed.
  • Participate in the maintenance, implementation, troubleshooting, and end-user support for applications, mobile devices, and servers.
  • Troubleshoot common network and application problems and coordinate resolution.
  • Onboard and offboard personnel including equipment shipments.
  • Provide guidance and explain policies and procedures to IT support staff and end-users.
  • Communicate and translate technical information to non-technical end users; maintain communication and monitor incident through resolution.
  • Utilize and maintain knowledge bases, white papers, FAQs, and vendor documentation.
  • Review, update, and maintain documentation to ensure internal processes and procedures, workflows, and training manuals are current.
  • Maintain confidentiality to the information being processed, stored, or accessed by the end-users.
  • Review and evaluate new hardware and software products; recommend the implementation of new products.

Desired Skills And Experience
  • Associate's degree, Bachelor of Science degree preferred, or Associate's degree and work experience
  • Intermediate of computer and/or network systems, applications, procedures and techniques.
  • Skill in organizing resources and establishing priorities.
  • Proven work experience as a desktop or helpdesk support technician or engineer.
  • Intermediate knowledge of patch management and software distribution.
  • At least 3-5 years of experience supporting macOS and iOS operating systems in an enterprise environment.
  • At least 3-5 years of experience supporting Windows operating systems in an enterprise environment.
  • Execute plans and implement technical infrastructure projects to refresh supported systems.
  • Experience in Scripting -Bash, and PowerShell.
  • Excellent verbal and written communication skills.
  • Ability to learn and support new systems and applications.
  • Experience with standard helpdesk ticketing tools.
  • Ability to establish and maintain cooperative working relationships.
  • Intermediate technical knowledge of Windows and Mac Operating Systems.
  • Working knowledge of endpoint device and vulnerability management tools and platforms such as Microsoft Intune, JAMF, Automox, VDI, Qualys, etc.

You will receive the following benefits:
  • Medical Insurance - Four medical plans to choose from for you and your family
  • Dental & Orthodontia Benefits
  • Vision Benefits
  • Health Savings Account (HSA)
  • Health and Dependent Care Flexible Spending Accounts
  • Life Insurance, Long-Term & Short-Term Disability Insurance
  • Hospital Indemnity Insurance
  • 401(k) including match
  • Paid Sick Time Leave
  • Legal and Identity Protection Plans
  • Pre-tax Commuter Benefit
  • 529 College Saver Plan

Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.

#LI-JP7

  • Information Technology Specialist

    1 month ago

    Irvine, United States TodiTech Full time

    Company DescriptionTodiTech is a technology company based in Irvine, CA. Our mission is to create a secure, reliable, fast, and consistent Information Technology environment for our clients. We specialize in providing comprehensive IT solutions to businesses, helping them optimize their technology infrastructure and drive business growth, while keeping them...

  • Information Technology Specialist

    1 month ago

    Irvine, United States TodiTech Full time

    Company DescriptionTodiTech is a technology company based in Irvine, CA. Our mission is to create a secure, reliable, fast, and consistent Information Technology environment for our clients. We specialize in providing comprehensive IT solutions to businesses, helping them optimize their technology infrastructure and drive business growth, while keeping them...

  • Information Technology Support Specialist

    4 weeks ago

    Irvine, United States Motion Recruitment Full time

    Our client, one of the world's leading e-commerce destinations dedicated to offering a vast selection of vitamins, minerals, supplements and other health and wellness products, is looking to hire an IT Support Specialist II to join their team ONSITE in Irvine, CA!*** This begins as a 6-month contract, with an opportunity to extend at any...

  • Information Technology Support Specialist

    1 month ago

    Irvine, United States Motion Recruitment Full time

    Our client, one of the world's leading e-commerce destinations dedicated to offering a vast selection of vitamins, minerals, supplements and other health and wellness products, is looking to hire an IT Support Specialist II to join their team ONSITE in Irvine, CA!*** This begins as a 6-month contract, with an opportunity to extend at any...

  • Information Technology Support Specialist

    4 weeks ago

    Irvine, United States Motion Recruitment Full time

    Our client, one of the world's leading e-commerce destinations dedicated to offering a vast selection of vitamins, minerals, supplements and other health and wellness products, is looking to hire an IT Support Specialist II to join their team ONSITE in Irvine, CA!*** This begins as a 6-month contract, with an opportunity to extend at any...

  • Director of Information Technology

    2 weeks ago

    Irvine, United States Induce Biologics USA Inc. Full time

    Induce Biologics USA Inc. was founded to develop the next evolution of bone regeneration products. Its founders and management team have previously developed and launched several very successful orthobiologics (bone and tissue repair) products, including several bone graft substitutes.Induce Biologics is commercializing a family of bioimplants that includes...

  • Director of Information Technology

    2 weeks ago

    Irvine, United States Induce Biologics USA Inc. Full time

    Induce Biologics USA Inc. was founded to develop the next evolution of bone regeneration products. Its founders and management team have previously developed and launched several very successful orthobiologics (bone and tissue repair) products, including several bone graft substitutes.Induce Biologics is commercializing a family of bioimplants that includes...

  • User Support Specialist

    2 months ago

    Irvine, United States Irvine Ranch Water District Full time

    There will be a 3.9% increase to the salary range for this position, effective July 1, 2024 - - Irvine Ranch Water District is accepting applications for a User Support Specialist position in the Information Technology Department. The District. Irvin Support Specialist, Support, Specialist, Healthcare, Water

  • Director, Information Technology

    1 month ago

    Irvine, United States Bandai Namco Toys & Collectibles America Inc. Full time

    Job DescriptionJob DescriptionThe Director of Information Technology will manage and direct the company's information technology (IT) operations, ensuring the department provides an efficient and effective technical support service. Identifies business processes and practices where technological solutions can be implemented to reduce costs, improve...

  • Information Technology Intern

    1 month ago

    Irvine, United States Sungrow Power Supply Co., Ltd. Full time

    About Sungrow:Sungrow Power Supply Co., Ltd. (“Sungrow”) is a global leading PV inverter and ESS provider with 515 GW of power electronic converters installed worldwide as of December 2023. Founded in 1997 by University Professor Cao Renxian, Sungrow leaders in the research and development of solar inverters with the largest dedicated R&D team in the...

  • Information Technology Intern

    2 weeks ago

    Irvine, United States Sungrow Power Supply Co., Ltd. Full time

    About Sungrow:Sungrow Power Supply Co., Ltd. (“Sungrow”) is a global leading PV inverter and ESS provider with 515 GW of power electronic converters installed worldwide as of December 2023. Founded in 1997 by University Professor Cao Renxian, Sungrow leaders in the research and development of solar inverters with the largest dedicated R&D team in the...

  • Director, Information Technology

    2 weeks ago

    Irvine, United States Weedmaps Full time

    Director, Information Technology (Onsite, Irvine, CA OR in Austin, Texas) Overview: As the Director, IT, you will be responsible for delivering a reliable and high performing department, infrastructure and systems that support all core internal IT operations. All facets of the Tech IT organization including infrastructure, end user support, enterprise apps,...

  • IT Support Specialist

    1 month ago

    Irvine, United States DirectedLINK Full time

    Job DescriptionJob DescriptionTITLE: IT Support Specialist L2TYPE: Contract – 6 monthsCOMPENSATION: $28-$34/hourLOCATION: IrvineWORK SCHEDULE: M-F 8-5 Pacific Time INDUSTRY: eCommerce - HEALTH & WELLNESS SUPPLEMENTS Job Summary:The Information Technology Support Specialist performs analytical, technical, and administrative work in the planning and...

  • Information Technology

    4 weeks ago

    Irvine, United States MicroData Systems, Inc. Full time

    Job DescriptionJob DescriptionResponsibilitiesPerforms Implementation services that may include design, architecture analysis, deployment, troubleshooting, configuration, upgrades, migrations, and network engineering.Assists leadership with strategy and will be involved in developing technical architecture services (e.g., Cisco, Palo, Fortinet - SDWAN, SSE,...

  • Information Technology

    1 month ago

    Irvine, United States MicroData Systems, Inc. Full time

    Job DescriptionJob DescriptionResponsibilitiesPerforms Implementation services that may include design, architecture analysis, deployment, troubleshooting, configuration, upgrades, migrations, and network engineering.Assists leadership with strategy and will be involved in developing technical architecture services (e.g., Cisco, Palo, Fortinet - SDWAN, SSE,...

  • Information Technology Manager

    1 month ago

    Irvine, United States MDS (Micro-Data Systems) Full time

    Fully Onsite in Irvine, CATop Must Have’s: Demonstrated ability to oversee large projects.This candidate will oversee entire network expansion project.Will not need to be hands on but must have strong problem-solving skills and be able to offer solutions to the management team and be an extension of the Director overseeing the...

  • Information Technology Manager

    1 month ago

    Irvine, United States MDS (Micro-Data Systems) Full time

    Fully Onsite in Irvine, CATop Must Have’s: Demonstrated ability to oversee large projects.This candidate will oversee entire network expansion project.Will not need to be hands on but must have strong problem-solving skills and be able to offer solutions to the management team and be an extension of the Director overseeing the...

  • IT Support Specialist L2

    4 weeks ago

    Irvine, United States DirectedLINK Full time

    Job DescriptionJob DescriptionTITLE: IT Support Specialist L2TYPE: Contract – 3+ monthsCOMPENSATION: $28-$34/hourLOCATION: IrvineWORK SCHEDULE: M-F 8-5 Pacific Time INDUSTRY: eCommerce - HEALTH & WELLNESS SUPPLEMENTS Job Summary:The Information Technology Support Specialist performs analytical, technical, and administrative work in the planning and...

  • IT Support Specialist L2

    4 weeks ago

    Irvine, United States DirectedLINK Full time

    TITLE: IT Support Specialist L2 TYPE: Contract – 3+ months COMPENSATION: $28-$34/hour LOCATION: Irvine WORK SCHEDULE: M-F 8-5 Pacific Time INDUSTRY: eCommerce - HEALTH & WELLNESS SUPPLEMENTS Job Summary: The Information Technology Support Specialist performs analytical, technical, and administrative work in the planning and installation of new and...

  • Accounts Payable Specialist

    1 month ago

    Irvine, United States Dahua Technology US Full time

    Who we are: At Luminys Systems Corporation, we combined exceptional customer service with cutting-edge technology to furnish our clients with superior solutions and services. Our all-encompassing offerings feature a broad array of components, such as security systems and video management software and beyond. This dual commitment to ongoing innovation in...