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Customer Service Consultant

2 months ago

Frisco, United States AutoNation Full time

We're AutoNation - the biggest and most renowned automotive retailer in America, and a proud member of the Fortune 150. But that's just the beginning. We're in the midst of an incredible multi-year digital transformation that's set to revolutionize the industry.

At AutoNation, we're not just interested in keeping up with the times - we're dedicated to leading the charge. We're passionate about innovation and pushing the boundaries of what's possible, all while keeping our customers, coworkers, and communities in the driver’s seat. We believe that together, we can create a brighter future for everyone.

So what do you say? Are you ready to be part of something big?
The Customer Service Consultant handles collision service needs in AutoNation Dealerships without a collision repair facility. The Customer Service Representative writes courtesy estimates, coordinates repair needs for dealership associates, and updates appropriate customers, staff with repair status of vehicles.  

What are the day-to-day responsibilities?

  • Writes professional estimate on light damaged vehicles
  • Actively asks for the sale on all estimates
  • Understands basic parameters of insurance programs e.g., DRP and non-DRP
  • Obtain all signatures, work authorizations and powers of attorney
  • Communicates with each customer on the process of the vehicle repair in a timely and effective manner, as outlined in AutoNation's Customer Repair 10 Step Process
  • Review all final bills, supplements and vehicles prior to customer contact for delivery
  • Review the completed vehicle to check quality and thoroughness
  • Maintains work area in an orderly and clean manner
  • Takes care to protect customer's vehicles during repair process
  • Works with other associates on daily planning and release meetings
  • Tracks production schedule for his or her vehicle's and communicates those targets with customers and other associates
  • Uses the highest standard in professionalism when dealing with customers, insurance representatives, vendors and associates
  • Maintains continual industry education to keep abreast of changes in repair requirements and product knowledge
  • Responsible for collection of Accounts Receivable on all insurance, wholesale account closed and commission paid 
    What are the requirements for this job?
    • High School diploma or equivalent
    • Ability to comprehend and read instructions
    • Basic knowledge of vehicle repairs practices
    • Valid in-state driver's license
    • Ability to interpret work scope from vehicle estimates or work orders
    • Ability to operate an automobile

      AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.