Hardware Deployment Technician

1 month ago


Chantilly, United States ManTech Full time

Currently, ManTech is seeking a motivated, career and customer-oriented Hardware Deployment Technician to join our team based out of Chantilly, VA.Responsibilities include, but are not limited to:* Lead in Baseline process to include Market Research, Hardware Testing, Product Evaluation, Documentation, and Support.* Advanced understanding and application of troubleshooting methodologies.* Respond to customer promptly and professionally via ServiceNow Tickets.* Be able to collaborate and communicate effectively with team members on projects in a professional environment.* Timely resolution of tasks and assignments with minimal supervision.* Follow step-by-step install guide instructions as part of QA procedures.* Train site personnel in proper use of hardware.* Speak to customer about identifying needs and addressing issues via Email or Meetings.* Create and update necessary installation guides and Knowledge Base Articles.* Install Microsoft Windows OS on desktop workstations.* Customer service focused interaction with client.* Up to 5% Local Travel in the DC metropolitan area to customer sites to perform deployment activities such as site surveys, hardware and software installs as needed. Minimum Qualifications:* 5 years of experience in Information Technology.* High School Diploma or equivalent.* Excellent written and verbal communication skills.* Demonstrated initiative, sound judgment, effective decision-making.* Experience in Customer Service.* Proficiency with Microsoft 365 Productivity applications, Team, SharePoint, Outlook, etc.Preferred Qualifications:* Associate or bachelor’s degree highly preferred.* One or more technical certifications (CompTIA A, Network, Security, etc.) highly preferred.* PowerShell knowledge* Experience in Jira Software* Experience with ServiceNowSecurity Clearance Requirements:* Must be a U.S. Citizen.* Must be able to obtain and maintain a U.S. Secret clearance.* A current and active Secret clearance strongly preferred.Physical Requirements:* Must be able to remain in stationary position for up to 50% of the time.* Must be able to deliver clear and effective communication both verbally and non-verbally to deliver updates; briefings; or interface with co-workers; leadership as well as customer.* Must be able to work in an office environment and be able to freely move within this space to utilize office equipment as well as interface with co-workers and customer.* Must be able to effectively use IT peripherals such as laptop, desktop, printer, fax machine, etc.* Must be able to deliver presentations as needed.* Must be able to review; decipher and understand program manuals; software/hardware manuals; training manuals; etc.* The majority of work will be performed within a professional office environment. However, this positioncan require the individual to lift and move computer and other equipment up to 50 lbs. in weight, as well as being able to push a wheeled dolly with multiple computer systems loaded. Position may require bending, kneeling, or crawling to get to cables under/behind furniture and server racks.



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