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Air Logistics Operational Care Specialist FA-OC
3 months ago
- Coordinate and align customer deliverables with customer care teams, partners and suppliers to manage the transportation of customer's cargo.
- Manage operational tasks through Business Process Automation tools (BPA) and all related features.
- Review and ensure alignment of shipping instructions including to clarify any deviations/conflicts in contradiction to country regulations, export compliance and rate and routing information.
- Immediately report problems, operational disputes or discrepancies to supervisors, managers, divisional managers or branch managers.
- Monitor operational performance of carriers and other vendors and escalate / create awareness if performance and commitments are not being delivered.
- Initiate and resolve any rate or performance discrepancies.
- Report to the Air Logistics Operational Care manager
- Shifts: Monday-Friday 8am-5pm & rotational Sundays 8:00am-5:00pm
- Associate and bachelor's degree in supply chain management
- 1+ years of experience in Air Logistics
- 2+ years of experience in Customer Service
