Store Lead Associate
2 months ago
POSITION SUMMARYUnder the direction of the Store Manager this position assist with store operations and provides direction to retail associates on game/non game days in accordance with Phan Shop customer service standards, merchandise and applicable operational standards.
ESSENTIAL FUNCTIONS:·    Assist with supervising retail associates on each game day, completes store operational needs by assigning employees and following up on work results
·     Trains to, and maintains retail standards, policies and procedures
·     Weekly Cycle count and Bi yearly physical store count
·     Assist with opening and closing each arena retail store locationÂ
·     Ensures integrity of physical inventory and par levels
·     Maintains cleanliness and safety standards throughout the retail shops and jersey station
·     Ensures jersey auction are mailed out in a timely manner
·     Performs duties as assigned
Essential Duties & Responsibilities:·   Perform product item entry and manage all timelines for accurate delivery
·   Implement all ecommerce fulfillment orders from start to finish
·   Build and maintain relationships with arena/ Phantoms organization to maximize retail presence holistically throughout the organizationÂ
·     EDUCATION & EXPERIENCE:·     Minimum one year experience in a customer service and/or retail environment preferred
·     Previous experience working with point of sale (POS) system a plus
·     High school Diploma or GED required
 KNOWLEDGE, SKILLS & ABILITIES:·     Excellent guest service skills; ability to adhere to Phantoms customer service standards
·     Ability to interact on a professional level with team, fans, players, clients, vendors
·     Strong verbal and written communication skills â ability to communicate via email Â
·     Strong time management and organizational skills; ability to direct the work activities of several associates simultaneously.Â
·     Ability to handle multiple tasks simultaneously in fast-paced environment.
·     Ability to work independently and as a team member
·     Basic math skills; ability to accurately handle money and count change.
·     Willingness to engage friendly with fans, staff and customer
 PHYSICAL REQUIREMENTS:·     Ability to lift and carry up to 35 lbs.
·     Ability to stand for entire length of shift
·     Ability to walk up and down stairs frequently
·     Bending, reaching, climbing on step stool   Â
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Allentown, Pennsylvania, United States teamworkonline Full timeStore Lead AssociatePOSITION SUMMARYUnder the direction of the Store Manager this position assist with store operations and provides direction to retail associates on game/non game days in accordance with Phan Shop customer service standards, merchandise and applicable operational standards.ESSENTIAL FUNCTIONS:· Assist with supervising retail associates on...
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