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Store Lead Associate
1 month ago
Store Lead Associate
POSITION SUMMARYUnder the direction of the Store Manager this position assist with store operations and provides direction to retail associates on game/non game days in accordance with Phan Shop customer service standards, merchandise and applicable operational standards.
ESSENTIAL FUNCTIONS:· Assist with supervising retail associates on each game day, completes store operational needs by assigning employees and following up on work results
- Trains to, and maintains retail standards, policies and procedures
- Weekly Cycle count and Bi yearly physical store count
- Assist with opening and closing each arena retail store location
- Ensures integrity of physical inventory and par levels
- Maintains cleanliness and safety standards throughout the retail shops and jersey station
- Ensures jersey auction are mailed out in a timely manner
- Performs duties as assigned
Essential Duties & Responsibilities:· Perform product item entry and manage all timelines for accurate delivery
- Implement all ecommerce fulfillment orders from start to finish
- Build and maintain relationships with arena/ Phantoms organization to maximize retail presence holistically throughout the organization
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EDUCATION &
- Previous experience working with point of sale (POS) system a plus
- High school Diploma or GED required
KNOWLEDGE, SKILLS & ABILITIES:· Excellent guest service skills; ability to adhere to Phantoms customer service standards
- Ability to interact on a professional level with team, fans, players, clients, vendors
- Strong verbal and written communication skills – ability to communicate via email
- Strong time management and organizational skills; ability to direct the work activities of several associates simultaneously.
- Ability to handle multiple tasks simultaneously in fast-paced environment.
- Ability to work independently and as a team member
- Basic math skills; ability to accurately handle money and count change.
- Willingness to engage friendly with fans, staff and customer
PHYSICAL REQUIREMENTS:· Ability to lift and carry up to 35 lbs.
- Ability to stand for entire length of shift
- Ability to walk up and down stairs frequently
- Bending, reaching, climbing on step stool
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