Store Lead Associate

1 month ago


Allentown, Pennsylvania, United States teamworkonline Full time

Store Lead Associate

POSITION SUMMARYUnder the direction of the Store Manager this position assist with store operations and provides direction to retail associates on game/non game days in accordance with Phan Shop customer service standards, merchandise and applicable operational standards.

ESSENTIAL FUNCTIONS:· Assist with supervising retail associates on each game day, completes store operational needs by assigning employees and following up on work results

  • Trains to, and maintains retail standards, policies and procedures
  • Weekly Cycle count and Bi yearly physical store count
  • Assist with opening and closing each arena retail store location
  • Ensures integrity of physical inventory and par levels
  • Maintains cleanliness and safety standards throughout the retail shops and jersey station
  • Ensures jersey auction are mailed out in a timely manner
  • Performs duties as assigned

Essential Duties & Responsibilities:· Perform product item entry and manage all timelines for accurate delivery

  • Implement all ecommerce fulfillment orders from start to finish
  • Build and maintain relationships with arena/ Phantoms organization to maximize retail presence holistically throughout the organization

  • EDUCATION &
EXPERIENCE:· Minimum one year experience in a customer service and/or retail environment preferred

  • Previous experience working with point of sale (POS) system a plus
  • High school Diploma or GED required

KNOWLEDGE, SKILLS & ABILITIES:· Excellent guest service skills; ability to adhere to Phantoms customer service standards

  • Ability to interact on a professional level with team, fans, players, clients, vendors
  • Strong verbal and written communication skills – ability to communicate via email
  • Strong time management and organizational skills; ability to direct the work activities of several associates simultaneously.
  • Ability to handle multiple tasks simultaneously in fast-paced environment.
  • Ability to work independently and as a team member
  • Basic math skills; ability to accurately handle money and count change.
  • Willingness to engage friendly with fans, staff and customer

PHYSICAL REQUIREMENTS:· Ability to lift and carry up to 35 lbs.

  • Ability to stand for entire length of shift
  • Ability to walk up and down stairs frequently
  • Bending, reaching, climbing on step stool


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