Field Service Engineer

Found in: beBee S US - 3 weeks ago

Daytona Beach, United States Brown And Brown Full time

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is looking for a Field Service Engineer to join our growing team. As a member of the Brown & Brown Information Technology team, you will provide internal support for employees at the local office as well as remote staff. The role requires a good combination of technical and customer service skills.

WHAT YOU'LL DO:

  • Support the IT infrastructure for a department or office including the physical network, servers and applications

  • Support the desktop environment and physical security at local office

  • Conducts evaluation of the technology process problems and recommends solutions

  • Provides support for complex computing environment in areas such as hardware, software and networks

  • Perform support for special applications requiring extensive knowledge and expertise

  • May design and delivery training for enterprise tools and applications

  • Executes core administration tasks and functions in specific area assigned within guidelines and service levels

  • Follow up on outstanding requests/incidents and ensure timely resolution

  • Coordinate and support the use of audio and video equipment in conference rooms

  • Identify and automate processes to improve customer support services

  • Manage and monitor internal assets to ensure accurate inventory records

  • Performs other duties as assigned

WHAT YOU'LL NEED:

  • Windows desktop environments, Win 10 and Office 365 Suite

  • Intermediate skills using and maintaining Microsoft Active Directory structure and domains including auditing and group policy

  • Security enablement on Mobile devices (iOS, Android)

  • Secure Client PC connectivity - ethernet, TCP/IP and VPN, and virtual services

  • File server knowledge and File Sharing systems, and SFTP applications

  • Security products such as laptop encryption, backup, anti-virus

  • Experience with remote desktop support tools, VPN and VDI environments

  • Strong customer service and troubleshooting skills

  • Ability to communicate technical information, both verbal and written, to a wide range of end-users

  • Knowledge of Information Security, Network Security, Firewall Administration, System Administration

Preferred

  • Knowledge of PC security, Identify Management, Office 365 User & Account Management and Security & Compliance module

  • SharePoint Security, role base security definitions and deployment

  • Experience in an SD-WAN and/or MPLS network environment

  • Previous experience working in a SOX and HIPAA environment a plus

  • More than 4 years' experience working in an office/enterprise setting supporting Windows/MAC

WHAT WE OFFER:

  • Excellent growth and advancement opportunities

  • Competitive pay based on experience

  • Discretionary Time Off (DTO)

  • Generous benefits package: health, dental, vision, 401(k), etc.

  • Employee Stock Purchase Plan

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.

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