Field Service Manager
3 weeks ago
Position: Field Service Manager
Location: West Palm Beach
We are seeking a highly organized and proactive Field Service Manager to oversee our team of field service technicians. The ideal candidate will have strong leadership skills, excellent communication abilities, and a thorough understanding of service operations.
Responsibilities:
- Manage a team of field service technicians, including hiring, training, and evaluating performance
- Develop and implement service strategies and procedures to improve efficiency and customer satisfaction
- Monitor service metrics and performance indicators to ensure targets are met or exceeded
- Conduct regular site visits to oversee service operations and provide support to technicians as needed
- Collaborate with other departments to coordinate service activities, including scheduling and resource allocation
- Maintain accurate records of service activities, including maintenance schedules, repairs, and customer interactions
- Handle customer escalations and resolve issues in a timely and professional manner
Qualifications:
- Bachelor's degree in business management, engineering or related experience
- History in field service management or a similar role
- Strong leadership skills and ability to motivate and inspire a team
- Excellent communication and interpersonal abilities
- Proficiency in Google Office and service management software
- Knowledge of industry regulations and best practices
- Ability to multitask and prioritize workload effectively
If you are a dynamic and results-driven individual with a passion for service excellence, we want to hear from you. Please submit your resume and cover letter for consideration.
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