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Field Service Engineer

2 months ago

Huntsville, United States Veolia North America Full time

Company Description

Part of Veolia Group, Veolia Water Technologies & Solutions brings together experienced professionals in pursuit of the same goal: to solve the world's most complex challenges related to water scarcity, quality, productivity, the environment and energy. We’re always looking for passionate and creative people to help us in this missionJob Description

We are currently seeking a proven, high-energy and self-motivated Equipment Specialist/Service Technician to support Chemical Monitoring Solutions (CMS) Water Technologies & Solutions sales force and end customers. The role entails supporting our process chemical monitor & control chemfeed equipment product line. This product group includes standard low volume metering feed pumps (solenoid, diaphragm, belt driven and peristaltic), proprietary and third-party controllers, and monitoring systems related to other associated process control equipment for both heavy and light industry applications.


The Field Service Engineer (primarily supporting AL/TN and northern MS/GA/SC) will report to the North American Field Services Leader, led by the Regional Lead. He/She will provide necessary support for chemical feed equipment, engineering activities including scope-outs, system commissioning, programming, calibration, project execution, onsite training,
post installation troubleshooting and second tier repairs for equipment used to dose and control chemicals to water & process application streams.


The successful candidate will be responsible for:  

Customer site scope-outs to assist sales teams in technical review and recommendations while delineating roles and responsibilities for installations.Leading and performing electrical and mechanical installation of components required for final tie-ins to applications in the field at customer sites, while adhering to plant and company environmental, health and safety concerns.Commissioning, configuring provided equipment, programming controllers, then validating dynamic Chemical feed equipment operation on startup by calibration, validation, verification, in the safest manner possible and provide ongoing hardware/software support.Determining onsite support documentation & parts lists and providing end use training to commercial and customer teams regarding operation and preventative maintenance of all related equipment/instrumentation.Troubleshooting hardware and software problems for customers and/or the field sales force via remote support technologies or on-site at customer locations. Resolving issues by repairing and/or calibrating instruments in accordance with designated O&M manualsProactively reaching out and coordinating with CMS Field Service Representatives and/or the appropriate CMS Account Management team to optimize applications or resolve service calls issues in a timely manner.Keeping up to date with all Technical and Operational skills pertaining to this position, including all applicable safety procedures while meeting end customer requirement and expectations.Demonstrating proficiency in performing all test and calibration routines required, as well as procedures for on-site services and Database management.Ensuring all administrative duties and protocols are followed completed within prescribed timelines.Clearly demonstrate a safety mindset in actions, performance, discussions, and reports.Qualifications

Qualifications and requirements

Technical degree/diploma in Electrical, Electronic Technology, Instrumentation and Electronics, Mechanical Engineering or other technical discipline.Minimum of 2-5 years of experience in Instrumentation and Electronics (I&E), or plant operations/maintenance experience, OR at least 2 years of relevant training (college, military, technical/vocational school), in Instrumentation and Electronics, working with 120VAC and low voltage, analog and digital communication, installation and troubleshooting.Mechanical aptitude for installations, mounting equipment, plumbing, conduit, tubing in PVC, SS, and copper.Fundamental computer programming skills, Boolean and comparative logic.Strong technical, cognitive ability to logically troubleshoot and resolve issues. Responsible for complying with all safety, health, environmental policies and procedures relevant to the position.Ability to work in multiple environments, indoor/outdoor in variety of industries, including Class 1 div 2 hazard classifications.General knowledge of electrical equipment, chemistry and safety. Visual, manual dexterity to competently service instruments and electrical equipment. Ability to learn applicable company procedures within a reasonable time from start of employment.Willing to travel 50% or more. Proven organizational, time management skills, demonstrating ability to manage multiple priorities.Self-motivated, ability to initiate and drive projects to completion with minimal oversight, while demonstrating significant problem-solving abilities with an unfailing dedication to deadlines and commitments.Proven ability to speak effectively before groups and customers, clients, and other employees within the organization.Strong verbal and written communication skills.Computer proficiency is required with at a minimum, word processing and spreadsheets, and basic data base knowledge.

Desirable qualifications

Familiarity of digital communications including MODBUS, OPC, ProfiNet, networking, cellular communications.Ability to communicate effectively and contribute to team projects in a sales environment via strong technical support.Understanding of Water Treatment processes, controls and programming, and chemical applicationsAbility to make good business decisions based on risk reward analysis and Suez’s business objectivesAdditional Information

All of your information will be kept confidential according to EEO guidelines.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.