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Application Support Engineer

2 months ago

Pittsburgh, United States Visionet Systems Inc Full time
  • The purpose of the Level 2 Application Support Specialist is to ensure the smooth operation and performance of our products used by different clients, while working closely with the Application team and other support teams to diagnose and resolve complex issues and provide effective solutions to internal and external customers.
  • Investigate and troubleshoot complex issues with the application and provide effective solutions to customers.
  • Provide timely and accurate technical support to clients through email, phone, and ticketing system.
  • Monitor and maintain the availability, reliability, and performance of enterprise-level applications.
  • Create and maintain documentation related to application support processes, procedures, and solutions.
  • Participate in on-call rotation and provide after-hours support as needed.
  • Minimum of 3 years of experience in L2 Application Support or a related field.
  • Excellent understanding of ITIL, SLAs, and incident management processes.