Current jobs related to Manager, Customer Solutions Center - Brentwood - Tractor Supply Company

  • Supervisor, Customer Solutions

    1 month ago

    Brentwood, United States Tractor Supply Company Full time

    Overall Job Summary This position is responsible for overseeing the day-to-day activities and production of the Customer Solutions Center (CSC) Team, which offers support and resolution for stores, in-store customers, and online customers. The Supervisor manages team performance to achieve or exceed the established service levels and performance metrics...

  • Automotive Center Manager

    2 months ago

    Brentwood, United States SpeeDee - Jackson-Modesto-Stockton Full time

    Job DescriptionJob DescriptionBenefits:401(k) matchingBonus based on performanceHealth insurancePaid time off Company OverviewOur first SpeeDee Oil Change opened in December 1980 in Metairie, Louisiana.SpeeDee swiftly grew into a quick lube and automotive tune-up service business, and by the mid-90s, SpeeDee had added complete brake service and grown to a...

  • Financial Center Manager

    3 weeks ago

    Brentwood, United States Fifth Third Bank Full time

    Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: The Financial Center Manager (FCM) is responsible for leading and coaching a team that drives consistent operating rhythms and execution of customer onboarding and...

  • Customer Support Manager

    4 weeks ago

    Brentwood, United States Ncontracts Full time

    Job DescriptionJob DescriptionCustomer Support Manager Remote | Client Services | Full-TimeWHO WE AREHeadquartered in Nashville, Tenn., Ncontracts leads the industry in integrated risk management and compliance solutions, serving over 4,000 financial institutions nationwide. As a five-time Inc. 5000 Fastest Growing Companies honoree and consistent...

  • Customer Service Advocate

    2 days ago

    Brentwood, Tennessee, United States The National Call Center Full time

    Position OverviewKey ResponsibilitiesNational Call Center (a division of UHS)Our goal is to provide comprehensive, evidence-based treatment for individuals facing co-occurring mental health and substance use challenges through our clinical services, educational initiatives, and research efforts. We strive to offer effective, enduring treatment and...

  • Call Center Customer Service Rep

    3 months ago

    Brentwood, United States MultiPlan Full time

    Call Center Customer Service Rep - start 3/21/2022 in Brentwood, TN at MultiPlan Location * **Location:** **Experience:** Not Specified **Job Description** Imagine a workplace that encourages you to **interpret**, **innovate** and **inspire**. Our employees do just that by helping healthcare payers manage the cost of care, improve competitiveness and...

  • Health Center Group Manager RN

    21 hours ago

    Brentwood, United States Premise Health Full time

    Healthcare Without Rival   Premise Health is the world's leading direct healthcare provider and one of the largest digital providers in the country, serving over 11 million eligible lives across more than 2,500 of the largest commercial and municipal employers in the U.S. Premise partners with its clients to offer fully connected care – in-person and in...

  • Health Center Group Manager RN

    5 days ago

    Brentwood, United States Premise Health Full time

    Healthcare Without Rival   Premise Health is the world's leading direct healthcare provider and one of the largest digital providers in the country, serving over 11 million eligible lives across more than 2,500 of the largest commercial and municipal employers in the U.S. Premise partners with its clients to offer fully connected care – in-person and in...

  • Customer Support Specialist

    7 days ago

    Brentwood, Tennessee, United States Randstad North America, Inc. Full time

    Position OverviewWe are seeking a qualified Customer Support Specialist to join our dynamic team within a thriving healthcare organization. The ideal candidate will possess a strong background in managing both inbound and outbound communications in a fast-paced environment.Key ResponsibilitiesHandle a high volume of calls with professionalism and...

  • Customer Support Specialist

    2 days ago

    Brentwood, Tennessee, United States Randstad North America, Inc. Full time

    Position OverviewWe are seeking a skilled Customer Support Specialist to join our dynamic team at a reputable healthcare organization. The ideal candidate will thrive in a fast-paced environment, managing both inbound and outbound communications effectively.Key ResponsibilitiesHandle a high volume of calls, providing exceptional service to clients.Assist...

  • Customer Support Representative

    2 days ago

    Brentwood, Tennessee, United States Tyler Technologies Full time

    Job Overview The role of the Part-Time Software Support Representative involves providing essential administrative assistance to ensure the smooth operation of our office. This position requires a blend of routine and complex tasks aimed at maintaining accuracy and efficiency in daily activities. Key Responsibilities Deliver administrative...

  • Automation Solutions Consultant

    3 months ago

    Brentwood, United States Global Process Automation LLC Full time

    Job DescriptionJob DescriptionAutomation Solutions Consultant**We are currently looking for a Honeywell Experienced candidate**Description:As an Automation Solutions Consultant, you will be responsible for implementing designed automation solutions across a wide array of industries and maintaining control systems to ensure the efficient and safe operation of...

  • Customer Service Representative

    7 days ago

    Brentwood, California, United States Claremont Homes, Inc. Full time

    Position OverviewSelf-Storage Sales RepresentativeAt Claremont Homes, Inc., we are dedicated to fostering a supportive and inclusive work atmosphere. We are on the lookout for a Sales Representative who is enthusiastic about delivering exceptional customer service and is eager to develop their skills within our organization.What We Provide:Attractive...

  • Private Mail Center Supervisor

    7 days ago

    Brentwood, Tennessee, United States Goin' Postal Brentwood Full time

    Job OverviewWe are looking for a skilled and customer-oriented professional to take on the role of Private Mail Center Supervisor. This position is responsible for managing the daily functions of our private mail center, which includes overseeing packing and shipping services, as well as office services such as faxing, scanning, notary, shredding, and...

  • Client Solutions Consultant

    7 days ago

    Brentwood, Tennessee, United States Liberty Mutual Group Full time

    Position Overview:As a Client Solutions Consultant at Liberty Mutual Group, you will play a pivotal role in driving business growth through effective sales strategies and customer engagement.Key Responsibilities:Employ consultative sales methodologies to identify and initiate new business opportunities.Assist in the onboarding process for new clients,...

  • Call center agent

    3 weeks ago

    Brentwood, United States Randstad Full time

    Hi LAKENYA, We are looking for an experienced Call Center Representative to work for a growing healthcare organization located in Brentwood, TN 37027. The right candidate will be comfortable performing inbound and outbound calls in a high volume call center. Experience working with specialty pharmacy, or general healthcare required. This position is on site,...

  • Customer Service Specialist

    2 months ago

    Brentwood, United States Brightree Full time

    Customer Service Specialist - Resupply page is loaded **Customer Service Specialist - Resupply** **Customer Service Specialist - Resupply** locationsBrentwood, TN, United States time typeFull time posted onPosted 7 Days Ago job requisition idJR_011803 You could say Brightree by ResMed is a technology company. And thats true. But Brightree is, at its heart,...

  • Call center agent

    2 weeks ago

    Brentwood, United States Randstad Full time

    We are looking for experienced Call Center Representatives to work for a growing healthcare organization located in Brentwood, TN 37027. The right candidate will be comfortable performing inbound and outbound calls in a high volume call center. Experience working with specialty pharmacy, or general healthcare required. This position is on site, with various...

  • Customer Support Specialist

    7 days ago

    Brentwood, Tennessee, United States Randstad North America, Inc. Full time

    Position Overview:We are seeking skilled Customer Support Specialists to join a dynamic healthcare organization. The ideal candidates will have experience in managing both inbound and outbound communications within a fast-paced call center environment.Key Responsibilities:- Handle a high volume of calls efficiently.- Provide exceptional customer service to...

  • Customer Support Specialist

    2 days ago

    Brentwood, Tennessee, United States Randstad North America, Inc. Full time

    Position Overview:We are seeking skilled Customer Support Specialists to join a dynamic healthcare organization. The ideal candidates will possess experience in managing both inbound and outbound communications within a busy call center environment.Key Responsibilities:- Handle a high volume of calls efficiently and professionally.- Provide exceptional...

Manager, Customer Solutions Center

2 months ago

Brentwood, United States Tractor Supply Company Full time
Overall Job Summary

This position manages the contact center operation and supervises, builds, and empowers the team that provides legendary service in doing whatever it takes to provide a solution for the customer. This position is responsible for the execution of the Customer Solutions Center strategic vision and contributes to the team’s long-term integrated roadmap and initiates/recommends strategic initiatives and continuous improvement. Essential Duties and Responsibilities (Min 5%)

Manage Contact Center Operations: Labor, payroll, workforce planning & scheduling. All supervisory delegated responsibilities & performance. A complete understanding of current trends, forecasts, & opportunities necessary to support the labor model. Executable initiatives to reduce cost, increase efficiency, scale & improve operations. Own Store/Customer Service Experience: Service levels, quality, customer service scores, and customer resolution/retention. All supervisory delegated responsibilities & performance. A complete understanding of current trends, forecasts, & opportunities. Executable initiatives to improve levels & experience, improve first contact resolution, & increase quality. Manage the team’s ability and strategy to sell: All direct customer facing sales activities, including GURA, cross-sell, & complimentary selling. All indirect customer facing sales activities, either online, in-store, or omnichannel. All supervisory delegated responsibilities & performance. A complete understanding of current trends, forecasts, & opportunities. Executable initiatives to increase sales, capitalize on sales, and provide legendary service & sales. Manage the team’s training, development, and succession plan: Maintain the team’s 9-Block, individual development plans, and execute identifiable opportunities for development. Advance team performance and operation capitalizing on strengths & competencies; improve all weaknesses. Initiate and recommend actions necessary, including specific requirements, at both the tactical and strategic level: Increase and integrate technologies and systems. Reduce manual processes. Standardize manual processes that do not automate. Improve store & customer cross-channel experience. Partner with SSC stakeholders to improve communication, content, and self-serve; reduce inbound contact. Communicate specific opportunities to SSC stakeholders to increase sales, value, customer retention, & Brand loyalty. Advocate for the store and the customer in all situations, operations, technologies, content, projects, and strategy. Serve as the Director’s chief point-of-contact contributing to the team’s long-term integrated roadmap. Primary point of contact to develop the customer journey experience for stores & customers. Maintain a working knowledge of industry knowledge used for current & future state purposes. Report and analysis of contact center metrics. May assist with preparation and monitoring of department budget.
Required Qualifications

Experience: 7 years management experience

Education: Bachelor’s degree Preferred knowledge, skills or abilities

Master’s degree preferred. Experience in growing/evolving contact center preferred. Advanced experience with Cisco phone system, ServiceNow, and contact center software systems preferred. Any suitable combination of education and experience will be considered. Working Conditions

Normal office working conditions Physical Requirements Lifting up to 10 pounds Sitting Standing (not walking) Walking Kneeling/Stooping/Bending Reaching overhead Disclaimer

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor.