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Dispatch Customer Service Representative

1 month ago

Cedar Park, United States Oldcastle Full time
Job ID: 499189

Texas Materials, A CRH company, is a leading supplier of aggregates, asphalt, ready mixed concrete, and paving and construction services in Texas. Our focus is to provide quality products and reliable customer service with a safety-first mindset. We consider our employees our greatest strength and we make it our priority to invest in their development and well-being. When you work for Texas Materials, you are helping to support and build the infrastructure of Texas.

The Dispatcher Customer Service Rep will be responsible for managing inbound and outbound communications to and from internal and external customers in a detailed, timely and professional manner. This role will involve order entry responsibilities and the management of our delivery schedule. This position requires the employee to perform a wide variety of Customer Service functions including, but not limited to, the following:

Main Objectives:
  • Receiving inbound calls from customers and entering orders into our point of sale.
  • Order entry accuracy to avoid delays and financial loss
  • Utilize dispatching software and GPS tracking software
  • Monitor deliveries to ensure demands are met while maintaining efficiency
  • Communicate with Operations Team on changes and future needs
  • Notify customers in advance of late deliveries or delays in service
  • Keep the Customer Service/Dispatch Manager and Sales Department informed of problems or concerns throughout the day that may require their knowledge or attention
  • Compile daily trucking demands from all stakeholders
  • Scheduling internal and external drivers for deliveries.
  • Reliable attendance is required
  • This position is considered "Safety Sensitive"
  • Other duties and responsibilities as assigned

Who you are:
  • High School Diploma
  • Prefer 2 years of dispatch or call center experience
  • Ability to interact and clearly communicate with internal and external personnel, customers and supporting agencies.
  • Detail-oriented
  • Strong interpersonal, analytical and computer skills.
  • Proactive, self-motivated, organized and team focused
  • Ability to be flexible

The statements included in this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Other duties may be assigned as required. Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What CRH/Texas Materials Offers You
  • A diverse and inclusive culture that values opportunity for growth, development, and internal promotion
  • Competitive base pay
  • Medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

For more information visit: www.crh.com

Come build your career with us Apply today and find out how your skills and experience can translate to opportunities that advance your career. Please complete your online application and profile for consideration.

Texas Materials, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link.

Date: Jul 31, 2024

Nearest Major Market: Austin
Job Segment: Transportation, Operations