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IT Specialist

2 months ago

Washington, United States Environmental Protection Agency Full time

JOB SUMMARY: We are an independent office within the EPA that helps the agency protect the environment in a more efficient & cost effective manner. We perform audits, evaluations, & investigations of the EPA to promote economy, efficiency, and to prevent and detect fraud, waste and abuse. We strive to provide solutions to problems that ultimately result in making America a cleaner and healthier place. This is not a remote position. MAJOR DUTIES: The Office of Information Technology (OIT) provides the OIG with a wide range of products and services in the areas of application development, infrastructure services, technical support, web development and information security. OIT oversees and manages both the IT security and records management programs. Additionally, OIT performs all information management functions, including but not limited to overseeing information technology purchases and acquisitions. Responsibilities At the GS-5 level, the ideal candidate will perform the following duties: Aids and supports assignments and projects relative to the delivery of customer support services; Assists higher-graded specialists in identifying and resolving issues and problems as they arise; Assists customers in resolving routine, recurring problems. Updates and maintains problem tracking/ticketing systems to track and identify customer needs; Assists teams responsible for planning and delivering a full range of customer support services; and Assists in installing, configuring, and testing software on customer workstations; and installing, configuring, upgrading, and troubleshooting hardware and software components. At the GS-7 level, the ideal candidate will perform the following duties: Aids and supports assignments and projects relative to the delivery of customer support services; Performs assignments in identifying and resolving recurring and routine issues and problems as they arise; Diagnoses and resolves recurring problems in response to customer reported incidents; and reports, responds to, and resolves customer requests; Updates and maintains problem tracking/ticketing systems to track and identify customer needs, as well as to discuss requirements with the customer to resolve the customer need; and Installs, configures, and tests software on customer workstations; and installs, configures, upgrades, and troubleshoots hardware and software components. IMPORTANT: Click the 'Apply for this job' button to view a complete job description.