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Sales Operations Manager

3 months ago

Pleasanton, United States Calyxo Full time

Calyxo, Inc. is a medical device company headquartered in Pleasanton, California, USA. The company was founded in 2016 to address the profound need for improved kidney stone treatment. Kidney stone disease is a common, painful condition that consumes vast amounts of healthcare resources each year. Our team is led by executives and investors with a proven track record of commercializing paradigm-shifting devices to meet unmet needs within urology.

Are you ready to change the future of kidney stone treatment? We are seeking high achievers who want to be part of a dynamic team working in a fun, diverse atmosphere.

Position Overview

The Sales Operations Manager is an integral and high-profile member of the organization that leads the function which supports performance analytics and insights for the commercial organization. The role will be responsible for monthly business reviews, goal setting, sales and support scorecards, territory planning & administration, CRM systems, Tableau adoption, and ad hoc analytics supporting strategic decisions for the business.

The ideal candidate must be highly analytical, creative, and intellectually curious about data sets and business processes. The successful candidate will have the proven ability to make sense of complex and disparate data, be operationally savvy, have a passion for finding efficient solutions to improve commercial workflow, and be an effective people leader. Effective verbal and written communications that create confidence in the analyses and the proposed courses of action are essential.

Essential Responsibilities:

  • Develop and distribute commercial analytics reports and dashboards in Salesforce and Tableau to provide actionable insights that support data-driven decision-making for the commercial and executive leadership teams.
  • Monitor data integrity in Salesforce and Tableau with thorough review and audit of systems, including coordinating with appropriate teams on resolution and next steps.
  • Lead quarterly/annual territory planning for respective areas, including recommending new territory locations based on market modeling. Tracking zip code alignment changes and updating AcuityMD, Salesforce and Tableau accordingly.
  • Help with salesforce quota modeling and administration
  • Proactively gather user enhancement requests and analyze requirements, tradeoffs, priorities, and solutions to make recommendations to functional leaders.
  • Respond to ad hoc requests for insights, delivering material in a succinct and effective manner to fulfill communication needs with internal and external stakeholders with a high degree of accuracy, appropriate context on data and insights / narratives as needed
  • Partner closely with senior leadership to solicit feedback and present recommendations around performance metrics, goals and scorecards
  • Apply quantitative analysis and data visualization to tell the story behind the numbers.
  • Partner with our commercial team to identify process bottlenecks and provide recommendations and solutions to track and improve the commercial team's performance.
  • Engage in frequent interaction with the commercial leadership, reimbursement and finance teams to assist with questions, process improvements, and complex sales flows and data analysis.
  • Establish best practices in terms of processes for data governance to improve data quality and transparency
  • Establish operational processes that ensure data accuracy and freshness
  • Self-direct and prioritize incoming requests for analysis projects.

Knowledge, Skills, and Abilities

  • S. or B.A. in Business Management, Marketing, Finance, Computer Science or Similar Programs
  • 5+ years of strong analytical and problem-solving experience working in sales operations, business analyst role, process improvement, and/or program/project management, preferably at a medical device or life science company.
  • Intermediate to above average skills with Tableau
  • Intermediate level skills with Excel and PowerPoint
  • Data-driven problem solver with the ability to approach challenges or issues from multiple perspectives
  • Experience in providing meaningful narratives through the use of data and visualizations
  • Ability to quickly and effectively analyze data, extract trends from analysis, and translate trends into actionable and understandable insights (applicant will be asked to present a past work of their own visual analytics during the interview process)
  • Strong leadership skills, with experience coaching direct/indirect reports to drive high performing team
  • Demonstrated organizational skills, attentiveness to detail, ability to work under limited supervision, and the ability to handle multiple projects simultaneously
  • Excellent verbal and written communication skills
  • Ability to occasionally travel as needed

What We Offer:

At Calyxo, you will be part of a knowledgeable, high-achieving, experienced and fun team. You will work in a diverse work environment with experienced, proven leaders and have an opportunity to shape our company culture. You will experience constant learning and dynamic challenges to help you grow and be the best version of yourself.

We also offer a compensation plan as follows:

  • Competitive salary (salary range is $130 - $150K annually, depending on experience)
  • Stock options – ownership and a stake in growing a mission-driven company
  • Employee benefits package that includes 401(k), healthcare insurance and Paid Time Off (PTO)

Calyxo is deeply committed to fostering an environment where diversity and inclusion are not only valued but also prioritized. We believe a diverse and inclusive community empowers us to act courageously, care deeply, and dream boldly to impact people in big ways. Diverse viewpoints bring diverse capabilities, which strengthen our focus and fuel our growth.

Calyxo is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other applicable legally protected characteristics

Legal authorization to work in the United States is required. In compliance with federal law, all persons hired will be required to verify their identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.