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Assistant Manager

3 months ago

California, United States Applebee's Full time

POSITION SUMMARY: This position is under the direct supervision of the General Manager and/or Assistant General Manager and provides restaurant supervision in accordance with established company standards.

 

ESSENTIAL DUTIES AND TASKS: 

  • Assists in managing Restaurant Environment during scheduled shifts with limited decision making authority
    • Ensures prompt, friendly service according to company guidelines
    • Ensures the immediate response and correction of all verbal guest complaints
    • Ensures a high-quality guest experience by employing tools such as table touching and proactivity in resolving potential guest issues
    • Assists in maintaining adequate inventory levels
    • Ensures product preparation and presentation uncompromisingly meeting company standards
    • Maintains and enforces effective safety and security programs according to company policy and government standards
    • Promotes and supervises restaurant organization, cleanliness and sanitation
    • Assists in executing all incentive contests and educates associates on promotions and new menu offerings
  • Assists in managing Team Leads and Team Member performance (front and back of house) during a shift
  • Assists in maintaining Team Member and administrative functions as related to a supervisory shift role
  • Responsible for all opening and closing procedures of the restaurant during assigned shifts
  • Assists in managing standards and commitment to quality during a shift
  • Assists in managing daily and weekly reports applicable to a shift
  • Fosters teamwork by leading by example with exhibiting commitment to restaurant and organizational goals
  • Operates with a high degree of Professionalism, Ethics and Integrity, maintaining a role-model image
  • Development of Team Leads, and Team Members for growth within the company during a shift
  • Performs other related duties as required and assigned

EQUIPMENT/ COMPUTER SKILLS:

  • Computers
  • Phones
  • Scanners
  • Photocopiers
  • filing cabinets
  • fax machines
  • Microsoft Suite
  • Applebee’s systems and software 

 

 

LIMITED SUPERVISORY RESPONSIBILITY: Back of House and Front of House Team Leads and Team Members

 

 

 

MINIMUM QUALIFICATIONS:

  • High School Degree or equivalent education and/or experience;
  • One to Two (1-2) years of guest service experience;
  • One to Two (1-2) years of prior supervisory experience, preferably in a casual dining setting
  • Positive attitude and the ability to handle highly difficult guest interactions;
  • 21+ years old
  • ServSafe Alcohol and Food Certification a plus
  • Reading, writing, basic math and verbal communication skills in English is required
  • Bi-lingual experience a plus
  • Ability to pass company background check
  • Reliable transportation and government issued driver’s license required
  • Ability to work 40 hour work weeks and flexible schedule consisting of mornings, mid-day shifts, evenings, weekends and holidays

 

KEY COMPENTENCIES:

  • Passion for hospitality
  • Highly trustworthy
  • Organized
  • Detail oriented
  • Demonstrates care and concern
  • Developer of others
  • Goal orientated

 

PHYSICAL DEMANDS:

  • Mobility required during the entire shift
  • Ability to stand and exert fast-paced mobility for periods of up to four (4) hours in length
  • Must have a good sense of balance, be able to reach, bend, stoop, and kneel and frequently lift as much as 50 pounds, several times over
  • Must be able to speak clearly and listen attentively to guests and other employees

 

 

Travel: Estimated amount of travel is negligible

 

WORKING CONDITIONS: Subject to wet floors; loud noises; fast-paced; outdoor conditions.

 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.