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Assistant Director of Operations

1 month ago

Atlanta, United States Hyatt Hotels and Resorts Full time
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on demonstrating Care in all aspects of their role.

The Assistant Director of Operations - Food and Beverage is responsible for overseeing and directing Banquets, Restaurants, In-Room Dining, Lounges, Stewarding, and any other Food or Beverage related areas operated by Hyatt.

Duties include:

  • Responsible for short and long term planning and the management of the Food and Beverage operations in the front and back of the house
  • Develop and recommend the budget, marketing plans and objectives and manages within those approved plans
  • Implement and maintain F&B sales/marketing programs
  • Direct and oversee development of employees
  • Hire, train, empower, coach and counsel, performance and salary reviews
  • Direct the implementation of the payroll, reports, forecasts, inventory and budget for food and beverage operations
  • Coordinate food and beverage operations with other hotel departments to ensure efficient guest service
  • Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
  • Implement procedures to increase guest and associate satisfaction
  • Exercise quality control for both food and beverage
  • Maintaining Hyatt standards of service and ensure their implementation
  • Performing daily walk-through to ensure full compliance with Department of Health regulations and Hyatt Corporate standards
  • Maintain communications with Corporate Staff
  • Coach and counsel employees to reflect Hyatt service standards and procedures


What you can expect:

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Hyatt has the best to offer including: medical health care (after 30 days), free colleague meals during shifts, paid holidays, vacation and sick leave, discounted and complimentary rooms at Hyatt's across the globe and much more

Qualifications

  • 4 years or more of progressive hotel Food and Beverage experience
  • Candidate must have a flexible work schedule including weekends and evenings
  • Service oriented style with professional presentations skills
  • Proven leadership skills
  • Hotel/Hospitality degree an asset
  • Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
  • Clear and concise written and verbal communication skills
  • Must be proficient in Microsoft Word and Excel
  • Must have excellent organizational, interpersonal and administrative skills
  • Experience implementing new F&B concepts