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Transmission & Distribution Training Manager

2 months ago

Portland, United States PacifiCorp Full time
General Purpose

This position is responsible for functional oversight of a functional unit that has an impact on corporate, business unit, or organizational objectives. Manage the development, delivery, review and maintenance of onboarding and training programs and/or curriculum for T&D Operations Manager and Assistant Manager training programs to ensure compliance with transmission and distribution training requirements and standards and that deliver organizational objectives for all positions within Power Delivery / T&D Operations. Will have broad familiarity with all fields and classifications within the operations function of an electric utility. Conduct training assessments and gap analyses to determine individual training requirements. May conduct training or co-facilitate with subject matter expert. Supports and implements business objectives, strategies, programs and plans. Implements and supports company programs and policies.  Under direction of managements assists with adherence to department budget.

Responsibilities

  • Plan, develop and administer training and development programs using a variety of methods including, classroom training, web-based training, demonstrations, on-the-job training, meetings, conferences and workshops. 
  • Analyze, recommend and/or implement new training programs and improvements to existing procedures where they are interdependent. 
  • Coordinate training development with subject matter experts in a way that ensures compliance with regulatory requirements and company policies and practices.
  • Design training manuals, computer-based training, multimedia visual aids and other educational materials. Coordinate simulator based training development with subject matter experts.
  • Develop job task documentation, technical task surveys, training assessments and gap analysis to determine individualized requirements.
  • Maintain database and compliance documentation and reporting as required.
  • Facilitate team projects, provide guidance and direction to team members, and communicate project objectives, parameters, status, and outcomes.
  • Maintain schedule and manage the delivery of monthly onboarding program sessions for new employees.
  • Ensure that operations organization is compliant with external and internal training requirements by discipline.  
  • Lead development and implementation of processes and procedures to enhance operational effectiveness. 
  • Manage complex projects between cross functional areas including represented and non-represented personnel.
  • Evaluate policies, procedures and other documentation and ensure training program complies with company safety procedures and operational requirements. 
  • Develop and evaluate operational metrics to assess effectiveness of training program; take measures to modify training as needed to address operational gaps or performance needs. 
  • Implement, schedule and manage all aspects of the operations lineman, metering, substation and estimator apprenticeship programs. Oversee tracking requirement to ensure apprentices meet all requirements for their apprenticeship and promotion to journeyman.
  • Develop strong relationships as a liaison with all departments and functions in operations to initiate and implement enhanced training opportunities and content for all employee classifications.
  • Develop content, curriculum and scheduling for an effective  training program by collaborating with subject matter experts in each craft field on complex technical topics, i.e. relay panel board, assured grounding, arc flash, underground troubleshooting and other craft-related topics as needed.
  • Manage the creation, development and delivery of managers' academy topics to ensure all managers and administrative support employees receive skills-based training specific to each role, improving ability to function efficiently, and manage more effectively.
  • Participate with and lead the improvement of current advisory teams and committees, i.e. to improve processes, develop employees and foster employee engagement through participation.  Develop and implement future advisory teams to meet company goals and initiatives.
  • Lead the functional team; direct day-to-day activities, and provide guidance and recommendations.
  • Provide input into team employee performance reviews. Flag performance and personnel issues for people manager resolution.

Requirements

  • Bachelor's Degree in Business, Electrical Engineering, or a related field; or the equivalent combination of education and experience.
  • A minimum of seven years' experience in training, program or project management in the utility power delivery business.
  • Thorough knowledge of utility craft-based apprenticeship program requirements and standards.  
  • Knowledge of established operational practices and procedures for utility transmission and distribution systems with emphasis on dispatching and outage management.
  • Communication and interpersonal skills including the ability to consult and resolve internal and external customer issues which maybe critical, sensitive, or urgent in nature.
  • Ability to work with all levels of an organization including people with different styles and backgrounds; ability to work as a member of a team.
  • Experience in developing a training program for an electric utility operational organization.
  • Experience with adult education methodologies, training design using the systematic approach to training and delivery techniques. 
  • Project management skills including the ability to lead formal and ad hoc teams, to develop and implement training curriculum, schedules and timelines, and deliver on commitments.
  • Excellent oral and technical written presentation skills required in order to prepare training materials and deliver training sessions.
  • Ability to quickly develop subject matter knowledge on a variety of training topics.
  • Understanding of applicable company policies, practices and procedures.
  • Leadership and teamwork skills to develop and promote cooperative working relationships within and among departments.
  • Travel will be required up to 20% of time.

Preferences

  • Previous training experience in the electric utility industry working with all levels throughout the organization. 
  • In depth knowledge of PacifiCorp's business, products and services, policies, procedures and practices, and applicable federal, state and local laws and regulations.

Req Id: 112005 

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