Sales Order Desk Supervisor

1 month ago

Huntsville, United States Iron Mountain Full time

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Are you ready to move mountains?

Join our dynamic team as a Sales Order Desk Supervisor , where your organizational skills and attention to detail will make a significant impact

In this pivotal role, you’ll empower our sales representatives and channel partners by streamlining administrative processes, from order processing to managing customer quotes. Your ability to prioritize tasks and communicate effectively will drive collaboration across departments, ensuring swift issue resolution and nurturing lasting customer relationships. If you thrive in a fast-paced environment and are passionate about supporting sales success, we want to hear from you

What we offer:

  • Remote flexibility

  • Full Benefits that start on Day 1

  • Competitive Pay with bonus potential

  • 3 Weeks Paid Vacation, 7 Holidays + Wellbeing Days

  • 401(k) with company match & Employee Stock Purchase Program

  • Tuition Reimbursement

Responsibilities:

  • Support sales representatives and channel partners in administrative functions, including order processing and customer quotes.

  • Manage inbound and outbound communications for purchasing ALM inventory.

  • Monitor daily activities of team members and provide necessary support.

  • Approve orders and manage ALM inventory.

  • Collaborate with various departments to resolve issues promptly.

  • Use discretion in communication and adopt a consultative approach to understand customer needs.

  • Achieve and exceed monthly sales quotas and activity metrics in a team-oriented environment.

Requirements:

  • Self-starter with strong interpersonal skills and a driven attitude.

  • Detail-oriented with excellent time management and organizational abilities.

  • Proficient in managing sales pipelines accurately and effectively.

  • Capable of handling a high volume of sales orders efficiently.

  • Skilled in understanding customer needs through effective questioning and active listening.

  • Knowledgeable in business concepts and tools to support sound decision-making.

  • Strong ability to multitask while retaining essential information related to customer accounts.

  • Effective collaborator with excellent communication skills across various teams.

  • High School Diploma required; at least 3 years of experience in sales or customer support roles.

  • Proficiency in Microsoft Office, especially Excel, is preferred.

Iron Mountain’s Asset Lifecycle Management (ALM) business is responsible for the deployment, management, and ultimate decommissioning and disposition of technology assets. These include hard drives, servers, laptops, tablets, and network devices that contain customer or organizational data that needs utmost safeguarding when they reach their end of useful life.

In the process, ALM takes IT assets to sanitize, clean, and remove the data and recycle or repurpose in a sustainable and environmentally sound way.

Join us at the Mountain where culture and values are practiced and respected every day. Apply Now

Category: Sales Operations Group

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0080735

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