![The Westin Huntsville](https://media.trabajo.org/img/noimg.jpg)
Supervisor Front Desk
1 month ago
JOB OVERVIEW: Supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction.
ESSENTIAL JOB FUNCTIONS:
1. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
2. Respond to guest’s special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business.
3. Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers.
4. Supervise the Guest Service Agents.
5. Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.
6. Comply with attendance rules and be available to work on a regular basis.
7. Perform any other job-related duties as assigned.
REQUIRED SKILLS AND ABILITIES:
Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to access and accurately input information using a moderately complex computer system. Ability to stand, walk and continuously perform behind the front desk. Ability to observe and detect signs of emergency situations. Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated. Ability to establish and maintain effective working relationships with associates, customers and patrons.
PERFORMANCE STANDARDS
Customer Satisfaction:
Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.
Work Habits:
In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.
Safety & Security:
The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.
NOTE:
This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.
Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Source: Hospitality Online
-
Supervisor Front Desk
1 month ago
Huntsville, United States The Crescent Hotels Group Full timeDescription JOB OVERVIEW: Supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction. ESSENTIAL JOB FUNCTIONS: Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate. Respond to...
-
Cashier/Front Desk
4 months ago
Huntsville, United States Altitude Trampoline Park Full timeCashier/Front Desk **Altitude Trampoline Park Huntsville, AL is looking for energetic individuals with a passion for guest experience to join our Team! Our Team Members are tasked with maintaining a safe and fun environment for all Altitude Trampoline Park jumpers.** **What You Need** -Excellent communication skills -Reliable transportation, to and from...
-
Front Desk
5 months ago
Huntsville, United States Fairfield Inn Hunstville Full timeGUEST SERVICE REPRESENTATIVE / FRONT DESK We currently have an opening for a Guest Service Representative. Dynamic individuals who are team players and are looking to join a positive environment are encouraged to apply. Key attributes and responsibilities of the position include: Practices customer service behaviors, such as listening, initiative,...
-
Cashier/Front Desk
3 months ago
Huntsville, United States Altitude Trampoline Park Full timeJob DescriptionJob DescriptionCashier/Front DeskAltitude Trampoline Park Huntsville, AL is looking for energetic individuals with a passion for guest experience to join our Team! Our Team Members are tasked with maintaining a safe and fun environment for all Altitude Trampoline Park jumpers.What You Need-Excellent communication skills-Reliable...
-
Front Desk
5 months ago
Huntsville, Alabama, United States Fairfield Inn Hunstville Full timeGUEST SERVICE REPRESENTATIVE / FRONT DESK We currently have an opening for a Guest Service Representative. Dynamic individuals who are team players and are looking to join a positive environment are encouraged to apply.Key attributes and responsibilities of the position include:Practices customer service behaviors, such as listening, initiative,...
-
Front Desk Agent
2 weeks ago
Huntsville, United States MCR Hotels Full timeFront Desk Agent TownePlace Suites Huntsville, 1125 McMurtrie Drive, Huntsville, Alabama, United States of America Req #6769 Tuesday, May 21, 2024 The Front Desk Agent at theTownePlace Suites by Marriott Huntsville is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. ...
-
Front Desk Agent
3 months ago
Huntsville, United States MCR Hotels Full timeFront Desk Agent TownePlace Suites Huntsville, 1125 McMurtrie Drive, Huntsville, Alabama, United States of America Req #6769 Tuesday, May 21, 2024 The Front Desk Agent at the TownePlace Suites by Marriott Huntsville is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the...
-
Front Desk Agent
4 days ago
Huntsville, United States Double Star Hospitality LLC Full timeBenefits: Competitive salary Dental insurance Employee discounts Flexible schedule Free uniforms Health insurance Opportunity for advancement Paid time off Vision insurance Benefits/Perks Flexible Scheduling Career Advancement Opportunities Competitive Compensation Job Summary We are seeking a positive, friendly Front Desk Agent to provide exceptional...
-
Front Desk Agent
4 weeks ago
Huntsville, United States DOUBLE STAR HOSPITALITY LLC Full timeJob DescriptionJob DescriptionBenefits:Competitive salaryDental insuranceEmployee discountsFlexible scheduleFree uniformsHealth insuranceOpportunity for advancementPaid time offVision insuranceBenefits/PerksFlexible SchedulingCareer Advancement OpportunitiesCompetitive CompensationJob SummaryWe are seeking a positive, friendly Front Desk Agent to provide...
-
Front Desk Agent
2 months ago
Huntsville, United States MCR Hotels Full timeThe Front Desk Agent at theTownePlace Suites by Marriott Huntsville is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. ESSENTIAL FUNCTIONS: Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing...
-
Sales - Front Desk Associate
1 week ago
Huntsville, United States Stretchlab Hunstville Part time $15 - $20Job DescriptionJob DescriptionAre you a fitness enthusiast with a passion for wellness and community? Join StretchLab in Alabama as a part-time Sales - Front Desk Associate and be a part of an empowering, high-energy team! We're looking for someone who is sales-driven and customer-oriented to help our clients achieve their wellness goals. Enjoy...
-
Front Desk Coordinator
5 months ago
Huntsville, United States The Joint Chiropractic Full timeProviding excellent services to members and patients. The Wellness Coordinators primary responsibility is to gain memberships in order to meet sales goals. Greeting members and patients upon arrival. Checking members and patients in to see the Chirop Coordinator, Front Desk, Healthcare
-
Front Desk Agent
2 months ago
Huntsville, United States Courtyard Huntsville University Full timeJob Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...
-
Spv Front
4 days ago
Huntsville, United States Crescent Hotels and Resorts Full timeDescription JOB OVERVIEW: Supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction. ESSENTIAL JOB FUNCTIONS: Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate. Respond to...
-
Spv Front
4 days ago
Huntsville, United States Crescent Services Full timeJOB OVERVIEW: Supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction. ESSENTIAL JOB FUNCTIONS: 1. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate. 2. Respond to...
-
Spv Front
4 days ago
Huntsville, United States Crescent Hotels & Resorts Full timeDescription JOB OVERVIEW: Supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction. ESSENTIAL JOB FUNCTIONS: 1. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate. 2....
-
Front Desk Coordinator
3 months ago
Huntsville, United States Max Health Full timeJob DescriptionJob DescriptionUnlock the gateway to an extraordinary career that harmonizes impeccable customer service with a dash of creative finesse. Max Health in Huntsville, AL proudly presents the role of full-time Front Desk Coordinator, inviting you to embark on a journey that redefines healthcare experiences!WHY SHOULD YOU JOIN US?What do we offer...
-
Mgr Front Office BU EX
2 weeks ago
Huntsville, Alabama, United States The Westin Huntsville Full timeESSENTIAL JOB FUNCTIONS:Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers.Respond to guest's special requests, needs, problems, issues and concerns and...
-
Mgr Front Office BU EX
1 month ago
Huntsville, United States The Westin Huntsville Full timeDescriptionESSENTIAL JOB FUNCTIONS: Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers. Respond to guest’s special requests, needs, problems, issues and...
-
Huntsville, United States The Lash Lounge Huntsville - Whitesburg Part time $11 - $12Job DescriptionJob DescriptionBenefits:Bonus based on performanceEmployee discountsFlexible scheduleTraining & developmentWHO WE ARE:The Lash Lounge is the premier salon for Lash Extensions with over 100 locations in the United States. We offer a complete menu of services including Perming, Tinting, Threading, and more. We are proud to create a warm and...