Medical Support Assistant

2 weeks ago

Big Spring, United States Veterans Health Administration Full time

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf

Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

The Advanced Medical Support Assistant (AMSA) works collaboratively in an interdisciplinary coordinated care delivery model within the Radiology Services including team huddles that are used to manage, plan, and set priorities and deadlines for meeting timeliness of scheduling imaging studies. The AMSA:
Coordinates with the patient, interdisciplinary team including the ordering provider, radiologist, advanced diagnostic radiologist technologists and patients' referring service team, nurses, other VA medical centers, and other agencies (e.g. communicates with non-VA medical facilities; notify patients of requirements prior to appointment including labs or x-rays; follow up care on orders).
Monitors pre-appointment requirements to assure readiness for patient appointment including X-rays, Lab work, etc. Data reports are run from the VistA Radiology Package or Fileman and are used to manage radiology orders, which includes, pending, hold/active, cancelled and past scheduled exams validating accuracy, resolving issues and disposition of orders as required in accordance with policy.
Coordinates patient procedures by verifying pre-procedure workup is complete and meets procedure requirements prior to procedure.
Evaluates patient information; such as lab results and/or pre-procedure prep instructions for all exams to assure readiness for diagnostic exam/procedure and resolving issues, if needed. Interprets information provided to ensure that the correct exam as ordered by the physician is the one scheduled to be done.
Other assignments at this level include but are not limited to participating and providing input on problem solving with operational issues in team meetings, performing administrative follow up actions on orders and consults, educating providers about shared patients who are receiving care at multiple VAs or those who receive care in the community.
Works collaboratively with the Office of Community Care for scheduling of radiologic procedures performed in the community.
Gathers data on patients referred to the community and developing a report that is shared with the Office of Community Care to determine if the patients care has been completed.
Communicates with the Office of Community Care to ensure reports and images are received, processing orders and consults in accordance to policy and following up on outstanding consults. Additionally, this may include ensuring outside providers have prior imaging exams that are necessary for interpretation.
Supports patient safety standards using the correct Veterans Affairs identification of all patients through the use of two forms of identification, name and Social Security Number or DOB. The patient may also present the Veterans Healthcare Identification Card (VHIC) for identification.
Explains the VA's mandate to collect insurance information to Veterans, their families, and other eligible patients. He/she collects, scans, and updates health insurance information, serving a major role in the revenue process.
Schedules Veteran appointments in accordance with service procedures and policies and instructs the patients on standard preparation procedures required prior to testing (dietary instructions, lab tests, etc).

Work Schedule
: Monday - Friday 8:00 a.m.- 4:30 p.m.


Recruitment Incentive (Sign-on Bonus):
Not Authorized


Permanent Change of Station (Relocation Assistance):
Not Authorized


Pay:
Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of existing pay, higher or unique qualifications, or special needs of the VA (Above Minimum Rate of the Grade).


Paid Time Off:
37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.


Parental Leave:
After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.


Child Care Subsidy:
After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66
.


Retirement:
Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA


Insurance:
Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)


Telework
: Ad-hoc


Virtual:
This is not a virtual position.


Functional Statement #
: 000000

This is a bargaining unit position.

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