Customer Service Supervisor

1 week ago


Decatur, United States All Ways Caring HomeCare Full time
  • The Customer Service Supervisor/HR Designee (CSS/HR) is responsible for coordinating quality care and customer service to our valued clients by assigning them with the appropriate staff, scheduling client services, identifying problem situations, and problem solving to strive for optimal outcomes.
  • Facilitates communication and serving as a liason between the client’s circle of care which may include family members, assigned Power of Attorney/spokesperson, guardians, community partners and related agencies
  • Provides consultation and training as needed to Direct Care Staff (Caregivers) to ensure quality care and service
  • Provides HR support in the areas of employee recruitment, hiring, performance, retention, and compliance
  • Two or more years of general office and computer experience (i.e. Microsoft O365, scheduling, HRIT)
  • All Ways Caring HomeCare delivers quality, compassionate and highly individualized care and support that helps people in need of assistance stay at home – all while maximizing their dignity, privacy and independence.
  • Whether recovering from illness, injury or surgery, living with a chronic disability or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions and cognitive abilities.
  • All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, geriatric care management, Alzheimer’s/dementia care, respite care and other programs.


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