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Onsite Service Technician

2 months ago

New York, United States Xerox Full time

Onsite Service Technician - New York, NY

General Information

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City

Manhattan, New York, Upper Manhattan

State/Province

New York

Country

United States

Department

Technical Customer Services

Date

Friday, August 16, 2024

Working time

Full-time

Ref#

20033830

Job Level

Individual Contributor

Job Type

Experienced

Job Field

Technical Customer Services

Seniority Level

Associate

Currency

USD - United States - US

Annual Base Salary Minimum

41,400

Annual Base Salary Maximum

82,800

The salary range above represents the low and high end in the local currency of Xerox's salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant's education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox's total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers (~~~) , we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers (~~~) .

Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.

Description & Requirements

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About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power today's workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients - no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at ~~~ and explore our commitment to diversity and inclusion. (~~~)

We're an industry leader that's rapidly growing our Technical Services division and have an immediate need for a professional Onsite Service Technician to support a large media company in NYC.

Primary Responsibilities:

  • Offer outstanding service to our clients. Manage call resolve issues in accordance with customer's Service Level Agreement (SLA) in order to manage customer relations and optimize customer satisfaction.

  • Use electromechanical skills to repair devices. ** ** Xerox provides training by certified instructors, as well as online and in-house training. A good foundation of electrical and mechanical knowledge will help you learn our industry quickly. 

  • Take responsibility for customer satisfaction by serving as the primary customer contact and providing all maintenance, production, and supply inventories of assigned equipment

  • Provide appropriate communication, support, and interface to on-site client base as to equipment status and availability and engaging the support of other Xerox personnel as required.

  • Deliver customer training on assigned products to improve end user knowledge of equipment functionality

  • Act as interface with Xerox second level support team for print devices and Xerox Secure Print application.

Skills and Qualifications:

  • **Electromechanical experience ** includes using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles with electromechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic, Repair, or Military or Veteran .

  • Superior time management skills and RELIABILITY . Our customers are counting on you. If you're a "10 minutes early is on time, and on time is late" person, we want to talk about your career goals We value dependable employees who are eager to meet deadlines.

  • This is an extremely active position that requires the ability to lift 50 pounds , walking, standing, squatting, and bending.   Safety is our top priority, especially around electrical components.

Here's what success looks like in the first 60 days:

  • You have successfully navigated through our new hire training and completed the technical training courses which have set you up for success in the following categories:

  • Comprehensive understanding of our company and customer service culture

  • Clear expectations in reference to call load, territory alignment and client satisfaction

  • Thorough knowledge base of the equipment and inventory needs to support your territory

  • Able to actively and correctly complete service calls independently. 

Additional Benefits:

  • Substantial growth opportunities for future career development within a supportive and collaborative company culture

  • Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching

  • Paid time off, plus holidays and personal days

#LI-NT1

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at ~~~ and explore our commitment to diversity and inclusion: ~~~ People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to ~~~. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.