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Enterprise Resiliency Office Executive Director

2 months ago

Boston, United States DTCC Full time

Job Description

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

Enterprise Services comprises of multiple business platforms including Client Services, Global Business Operations, Business Architecture, Data Strategy and Analytics, and Digital Services, which report into the Chief of Enterprise Services. These grouped platforms enable the business to optimize delivery for clients, generate efficiencies and resilience, and enable consistency in the business digitization strategy, processes, and end-to-end best practices.

Pay and Benefits:

  • Competitive compensation, including base pay and annual incentive.
  • Comprehensive health and life insurance and well-being benefits, based on location.
  • Pension / Retirement benefits.
  • Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
  • DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact you will have in this role:

Being a member of the Enterprise Services business unit, the Enterprise Resiliency Office Executive Director is responsible for ensuring the organization's ability to withstand and rapidly recover from incidents and disruptions. The role involves developing and implementing comprehensive risk management strategies to fortify the firm's operational resilience, safeguarding critical processes, technology, assets, products, and services, to enhance collaborator trust and confidence.

Your Primary Responsibilities:

  • Develop enterprise resilience strategies through identification and analysis of business operating models, functional strategies, and operational initiatives. 
  • Drive operational resilience efforts across the enterprise, including but not limited to: Documenting critical services and working with collaborators to maintain disruption tolerances and identify potential disruption scenarios. 
  • Managing disruption planning and recovery objectives. 
  • Partnering with Business Continuity colleagues to drive scenario testing, and mock major incident scenarios, to prepare cross functional teams and ensure service resiliency. 
  • Build, manage, and mentor regional team(s) to manage enterprise incident responses, including:
  • Ensuring alignment between technical and business collaborators. 
  • Determining incident severity and business and/or executive critical issue. 
  • Driving internal and external communication, ensuring that messages are targeted, consistent, thoughtful, and timely for all major incidents. 
  • Coordinating incident root cause analysis and generating post-mortem / lessons learned outputs. 
  • Maintain relationships with cross-functional business leaders within and across regions to reinforce resiliency and to ensure the ERO understands the resiliency concerns of each business.
  • Collaborate with the Crisis Management Team during crises, including coordination with multiple functions and C-Suite members. 
  • Act as a decision maker on time-sensitive external communications to clients, board, and industry associations on high severity incidents in region. • Oversee firm-wide enterprise resiliency. projects and drive continuous improvement of the ERO’s people, processes, and tooling. 
  • Lead and develop ERO team members across region(s) (North America or APAC / EMEA), encouraging a collaborative and inclusive team environment to cultivate a high-performance culture. 
  • Participate in industry and functional seminars, industry working groups, and trainings to ensure DTCC is delivering outstanding incident responses and act as a thought leader to clients and internal partners.
  • Fosters a risk management culture through implementation and demonstration of processes and procedures which identify and mitigate risk.

Qualifications:

  • Minimum of 15 years of related experience.  
  • Bachelor's degree preferred or equivalent experience. 

Talents Needed for Success:

  • Minimum of 15 years of related experience in Product, Operations, Incident Response, or other first line risk teams.  
  • Relevant master’s degree (e.g., MBA) or certification preferred or equivalent experience.
  • Excellent verbal and written communicator who is comfortable navigating legal, technical, and business concepts. 
  • Competent and confident during a crisis and able to work under pressure. 
  • Experience defining and leading operational resilience within a complex organization, within the financial services industry. 
  • Experience managing a diverse range and seniority of partners through critical business issues and/or active incidents or crises (e.g., running a client-facing enterprise incident response function). 
  • Knowledge of derivatives and securities market practices, treasury markets, clearing mandates for financial services participants. 
  • Familiar with DTCC products / services and its role in capital markets. 
  • Proven experience in leading and managing teams.

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

About Us

DTCC safeguards the financial markets and helps them run efficiently, in times of prosperity and crisis. We are uniquely positioned at the center of global trading activity, processing over 100 million financial transactions every day, pioneering industry-wide, post-trade solutions and maintaining multiple data and operating centers worldwide. From where we stand, we can anticipate the industry’s needs and we’re working to continually improve the world’s most resilient, secure and efficient market infrastructure. Our employees are driven to deliver innovative technologies that improve efficiency, lower cost and bring stability and certainty to the post-trade lifecycle.

DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork.  When you join our team, you’ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It’s the chance to make a difference at a company that’s truly one of a kind.

About the Team

Enterprise Services comprises of multiple business platforms including Client Services, Global Business Operations, Business Architecture, Data Strategy and Analytics, and Digital Services, which report into the Chief of Enterprise Services.

These grouped platforms enable the business to optimize delivery for clients, generate efficiencies and resilience, and enable consistency in the business digitization strategy, processes and end-to-end best practices.