Guest Experience Specialist

3 weeks ago


Highland Park, United States Marriott International Full time
Additional Information Serving, Bartending, Cross Train at Front Desk, Full Time, Evening Shift, Weekly Pay
Job Number 24079730
Job Category Rooms & Guest Services Operations
Location Courtyard Chicago Highland Park/Northbrook, 1505 Lake Cook Road, Highland Park, Illinois, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a "guest first" mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists - to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.

In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

  • Highland Park, United States Marriott Full time

    Marriott Guest Experience Specialist Highland Park , Illinois Apply Now Additional Information Serving, Bartending, Cross Train at Front Desk, Full Time, Evening Shift, Weekly PayJob Number 24079730Job Category Rooms & Guest Services OperationsLocation Courtyard Chicago Highland Park/Northbrook, 1505 Lake Cook Road, Highland Park, Illinois, United...


  • Highland Park, United States Marriott Full time

    Additional Information Serving, Bartending, Cross Train at Front Desk, Full Time, Evening Shift, Weekly Pay Job Number 24079730 Job Category Rooms & Guest Services Operations Location Courtyard Chicago Highland Park/Northbrook, 1505 Lake Cook Road, Highland Park, Illinois, United States Schedule Full-Time Located Remotely? N Relocation? N Position...


  • Highland Park, United States Marriott International Inc Full time

    Additional Information Serving, Bartending, Cross Train at Front Desk, Full Time, Evening Shift, Weekly Pay Job Number 24079730 Job Category Rooms & Guest Services Operations Location Courtyard Chicago Highland Park/Northbrook, 1505 Lake Cook Road, Highland Park, Illinois, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation?...


  • Highland Park, United States Marriott Full time

    Marriott Hotels - 1505 Lake Cook Road [Guest Service] It's time to explore new opportunities - and with more than 6,000 properties globally - Marriott has opportunities abound! Marriott gets to know thousands of people every day, but they want to know you. They are offering the opportunity to elevate your day-to-day to an adventure, a journey to tomorrow. So...


  • Winter Park, United States Gravity Haus Inc Full time

    Gravity Haus is looking for an energetic and outgoing Haus Experience Specialist. The ideal candidate maintains a positive attitude and is driven to provide outstanding customer experiences. The Haus Experience Specialist will be responsible for creating memorable moments for our Gravity Haus Members, prospective members, and our hotel guests.That's where...


  • College Park, United States Marriott International Full time

    Job Number 24075813 Job Category Rooms & Guest Services Operations Location Atlanta Airport Marriott, 4711 Best Road, College Park, Georgia, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we...


  • Machesney Park, United States McDonald's Full time

    Guest Experience Leader Flexible scheduling with a side of always feeling valued. A job at McDonald's offers a job combo that fits YOU. PERKS & BENEFITS: * Competitive pay from $14.50 - $18.45 / hour plus cash incentives * Employee discounts and free meals * Paid sick leave and/or paid time off * Tuition reimbursement and/or educational assistance *...


  • Highland, United States Yaamava’ Resort & Casino at San Manuel Full time

    Reporting to the Spa Concierge Supervisor, the Spa Concierge Specialist is an outgoing, motivated individual capable of adapting to change in a fast past service driven environment. This position demonstrates passion for people; encouraging and inspiring guests to elevate their health and beauty, while creating a memorable Best in Class experiences. The...


  • Highland, United States Yaamava' Resort & Casino at San Manuel Full time

    Reporting to the Spa Concierge Supervisor, the Spa Concierge Specialist is an outgoing, motivated individual capable of adapting to change in a fast past service driven environment. This position demonstrates passion for people; encouraging and inspiring guests to elevate their health and beauty, while creating a memorable Best in Class experiences. The Spa...

  • Spa Room Specialist

    3 days ago


    Highland, United States Yaamava’ Resort & Casino at San Manuel Full time

    Reporting to the Spa Service Supervisor, the Spa Room Specialist is responsible for guiding guests through their spa experience while ensuring all service and facility standards are met. This position demonstrates a passion for people, encouraging and inspiring guests to elevate their health and beauty, while creating a memorable best in class guest and...

  • Spa Room Specialist

    4 days ago


    Highland, United States Yaamava' Resort & Casino at San Manuel Full time

    Reporting to the Spa Service Supervisor, the Spa Room Specialist is responsible for guiding guests through their spa experience while ensuring all service and facility standards are met. This position demonstrates a passion for people, encouraging and inspiring guests to elevate their health and beauty, while creating a memorable best in class guest and...


  • Hyde Park, United States McDonald's Restaurants Full time

    Guest Experience Lead - Highly energetic, Friendly, Smiles all the time, loves to engage and talk to people- Then this is the job for you!! - Did you know our employees START AT $15.00 versus other minimum wage jobs at $12.50 -If you have experience Guest Experience, Lead, Guest, Restaurant, Business Services, Experience


  • Highland, United States Yaamava' Resort & Casino at San Manuel Full time

    Reporting to the Pool Service Supervisor, the Pool Service Specialist is responsible for creating authentic and memorable experiences for every guest at the pool and spa. This position graciously provides towels, amenities, seating options and has exceptional knowledge of food and beverage menu items available to the guests. This position also demonstrates a...


  • Park Rapids, United States McDonald's Restaurants Full time

    We believe in letting you do you. If you're looking for a part-time job that supports your full-time ambition, you have come to the right place. And right now we have an awesome opportunity for Guest Experience Leaders to work in our restaurant betwe Guest Experience, Lead, Guest, Leader, Business Services, Experience


  • Highland, United States Yaamava’ Resort & Casino at San Manuel Full time

    Under the direction of Transportation Management, the Senior Traffic Control Specialist is responsible for directing vehicle and pedestrian traffic, transporting passengers via commercial and VIP vehicles, and valet attendant duties. The Senior Traffic Control Specialist is also responsible for assisting leadership with the day-to-day shift operations of...


  • Highland, United States Yaamava' Resort & Casino at San Manuel Full time

    Under the direction of Transportation Management, the Senior Traffic Control Specialist is responsible for directing vehicle and pedestrian traffic, transporting passengers via commercial and VIP vehicles, and valet attendant duties. The Senior Traffic Control Specialist is also responsible for assisting leadership with the day-to-day shift operations of the...


  • Orchard Park, United States teamworkonline Full time

    This is a dual function within the Guest Experience department. Team members greet guests as they enter Highmark stadium while scanning their tickets, as well as assist guests in locating their assigned seats during events at Highmark Stadium. Team Members may be assigned as a Ticket Taker, an Usher, or both depending on event scheduling. This position...


  • Oak Park, United States McDonald's Restaurants Full time

    We believe in letting you do you. If you're looking for a part-time job that supports your full-time ambition, you've come to the right place. And right now we have an awesome opportunity for Guest Experience Leaders to work in our restaurant between Guest Experience, Guest, Lead, Leader, Business Services, Experience


  • Orchard Park, United States teamworkonline Full time

    The Accessible Services Team Wheelchair Ambassador provides guests with a consistent, positive and friendly experience at Highmark Stadium. Team Members transport guests with accessible needs throughout concourses, club spaces and other associated areas of Highmark Stadium. The goal for this role is to provide a consistently safe, clean, comfortable and...


  • Orchard Park, United States teamworkonline Full time

    The Accessible Services Team Wheelchair Ambassador provides guests with a consistent, positive and friendly experience at Highmark Stadium. Team Members transport guests with accessible needs throughout concourses, club spaces and other associated areas of Highmark Stadium. The goal for this role is to provide a consistently safe, clean, comfortable and...