Program Manager

1 week ago

Charlotte, United States North Highland Full time

REACH YOUR POTENTIAL | COLLABORATE WITH AMAZING PEOPLE | MAKE CHANGE HAPPEN

Do you have the skills, passion, and commitment to transform our clients for the better? Are you ready to be a changemaker? If so, join us.

North Highland is the world’s leading change and transformation consultancy. Simply put, we make change happen like no one else. And we’re on the hunt for a new Marketing Project Manager.

HOW WILL YOU MAKE CHANGE HAPPEN

  • Drive the process to activate content via core content management system (CMS) across owned digital channels in an effort to strengthen and differentiate the Client brand, increasing the brand favorability and perception.

  • Coordinate and interface with lead agency, Digital & Marketing teams, select business partners, and internal tech in efforts to activate programs through Adobe Experience Manager (AEM) including delivering on dynamic and personalized experiences.

  • Navigate internal processes required to stand up a new publishing model and new internal team in support of the web sites.

  • Assess and drive any modifications that may be needed for existing model utilized by client teams to enable support for Enterprise

  • Navigate and modify change & risk processes/controls required to extend function

  • Work in partnership with existing internal production agency to staff the right roles and onboard a new internal publishing/development team

  • Facilitate transition of work/functions in scope from lead digital agency to new internal publishing team

  • Day-to-day management of request intake and oversight for internal production team as overall program manager for process – primary liaison role between lead agency, stakeholder and internal publishing team.

  • Execute production of all digital assets in accordance with risk framework, best practices and routines, while using reporting to optimize based on key learnings.

  • Analyze all critical processes impacting publishing team efforts and provide recommendations for operational excellence.


IDEALLY, WE'D LIKE:

  • Program management or digital publishing experience

  • Experience in digital content management and publishing, preferably in a corporate setting

  • Strong project management skills with ability to prioritize tasks and meet deadlines

  • Familiarity with content management systems (CMS) and digital publishing tools

  • Understanding of SEO principles and best practices for digital content implementation

  • Experience working with or in a digital agency setting

  • Comfortable working in a fast-paced environment and navigating processes in a matrix organization

  • Ability to adapt to evolving industry trends and technologies

  • Experience driving program measurement – test/control, A/B testing

  • Ability to own, manage and drive programs without significant day-to-day manager oversight

  • Comfortable working in a fast-paced environment and navigating a matrix organization

  • Ability to collaborate with partners and agencies, gain alignment and execute


TRANSFORMING CLIENTS. TRANSFORMING CAREERS.

Success—for both our clients and our colleagues—is all about putting people first and doing great things together. We believe that when we work as one team, we can take action today to build lasting capability for tomorrow.

We strive to have the most enviable culture on the planet, inspiring people to reach their full potential. Here’s how we make it happen:

Intentional, flexible growth. We never want you to settle. Leading your own growth and transformation is your prerogative—one which we’ll help you nurture and develop every step of the way. We’ll inspire you to learn, teach, and ultimately carve your own path. That means you grow, we grow, and so do our clients.

People-first, and then some. It goes without saying that people come first, but what comes next? Our people are always at the heart; your wellbeing and success is built on a collective understanding that every one of us can be a coach, a friend, and a fantastic listener—regardless of job title. We think of it as a celebration of individuality, difference, and diversity.

Make your own change happen. With us, your curiosity and creativity know no bounds. The reins are off. All we ask is that you have the courage to transform yourself and those around you—colleagues and clients alike. If you’ve got the drive to become a changemaker, we’ll do the rest.

Enviable Total Rewards. We inspire our employees to do their best work. North Highland’s Total Rewards Program encompasses PTO, Medical, Dental, Vision, STD/LTD, Life Insurance, FSA/HSA, 401(k), and a variety of other perks like a dedicated Health Advocate, commuter benefits, and legal assistance.

READY TO MAKE CHANGE HAPPEN?

North Highland makes change happen, helping businesses transform by placing people at the heart of every decision. It’s how lasting progress is made. With our blend of workforce, customer, and operational expertise, we’re recognized as the world’s leading transformation consultancy. We break new ground today, so tomorrow is easier to navigate.

Founded in 1992, North Highland is regularly named one of the best places to work. We are a proud member of Cordence Worldwide, a global network of truly connected consultancy firms with the ability to think and deliver together.

This means North Highland has more than 3,500 experts in 50+ offices around the globe on hand to partner with you.

Please note that applicants must be authorized to work in the United States without the need for visa sponsorship by North Highland. Work visa sponsorship will not be provided, either now or in the future, for this position.

North Highland is an Equal Employment Opportunity (EEO)/Affirmative Action employer. All qualified applicants will receive fair and impartial consideration without regard to race, color, sex, gender identity, religion, national origin, age, sexual orientation, disability, veteran status, or any other characteristic protected by law.

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