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Sr. Program Manager

4 months ago

Charlotte, North Carolina, United States AvidXchange Full time

Job Overview

The Senior Program Manager role will report directly into the leader of the SFO Strategic Programs function, which sits within the broader Service & Fulfillment Operations (SFO) organization. The SFO organization is accountable for, post-sale, delivery of customer value through people & process capabilities.

This role will be responsible for partneing with leaders across SFO and the enterprise of AvidXchange with duties spread across the "Bank Channel" program and other strategic programs as assigned. These duties include managing of new strategic program demand driven by and/or impacting the SFO organization, resource & capacity management required to delivery program requirements, defining and running program management routines required to execute program deliverables, and manage program health status and reporting of SFO programs & projects they are responsible for supporting. This role requires daily leadership and influence of partners across operations, sales, product, and technology, as well procurement, risk & compliance, communications, and vendor management. This role will also directly interact with large and complex external Bank Partner relationships.

This individual should have a strong foundation of experience in Program & Project management, demonstrating effective planning, execution and delivery of complex, cross-functional initiatives, with experience in both Portfolio Management & the design of operating models to enable effective management of risk, change, stakeholders. The candidate must possess proven interpersonal skills to influence partners and key stakeholders to deliver their program accountabilities.

The outcomes of this function are to ensure new initiatives impacting or driven by SFO are effectively prioritized & strategically placed, resources required for program execution and delivery are appropriately engaged, targeted objectives and outcomes of the program are delivered on time and on quality, and stakeholder expectations across AvidXchange and external Bank Partners are effectively managed.

What You Will Do:

· Applying program management standards, effectively manage the delivery of strategic programs and maintain appropriate program performance against defined KPI's.

· Establishment of and leading management routines to effectively operate the program including required program health status reporting.

· Ongoing management of the engagement of resources required to deliver and maintain the program.

· Ongoing assessment of continuous improvement opportunities to mature the program.

· Promote program target state in a clear and cohesive strategic vision.

· Leadership in managing the planning, execution, and delivery of change managed under the program.

· Ensure program roles & responsibilities are clearing defined and appropriate resources are engaged and performing their accountabilities.

· Develop collaborative working relationships across the organization through excellent communication skills and quality work product delivery.

· Identify and champion workable new concepts and ideas that positively impact the business.

What We Are Looking For:

· 7+ years of relevant experience of progressive growth in project and program management

· 5+ years of leadership / supervisory experience

· Demonstrated ability to drive large-scale change management within a complex, high-growth matrixed organization

· Experience with senior executives and ability to create and deliver executive level summary reports / presentations; ability to simplify complexity through story-telling

· Skillfully resolve conflict, persuade and negotiate with internal and external parties

· Demonstrate strong performance management and people development skills, including motivating, coaching, mentoring and empowering

· Skill in focusing on desired results, determining what is important/urgent, clarifying next steps, and delegating effectively to meet deadlines and achieve desired results

· Ability to work autonomously while maintaining a high-level of transparency into key decisions and issues

· Experience and expertise with MS Office (word, excel), Visio, PowerPoint and product & project management tools (i.e. MS Project, Aha, CA PPM / CA Clarity, etc.)

Preferred Experience, Qualifications, and Skills

· Experience in FinTech, B2B, Payments preferred

· PMI/PMP certification preferred

· Experience in Portfolio Management preferred

· Exposure to lean six sigma & ability to design optimal processes & operational procedures preferred

· Demonstrates strategic thinking; actively models critical thinking & thought leadership


About AvidXchange

AvidXchange is a leading provider of accounts payable ("AP") automation software and payment solutions for middle-market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone who works here, they'll tell you our people are at the core of who we are. We focus on creating a culture of Diversity, Inclusion & Belonging, and are proud to be a safe place where teammates can bring their whole selves to work. At AvidXchange, mindset is everything. We are Connected as People, Growth Minded, and Customer Obsessed. These three mindsets represent our culture – who we are, who we've always been, and they guide us to improve every day. Since our founding in 2000 in Charlotte, NC, we've created a company of over 1,600 teammates working in one of our 5 offices across the U.S., or remotely. AvidXchange is proud to be CertifiedTM as a Great Place to Work. The prestigious recognition is based on anonymous data from our teammates and makes official what our teammates have known for years – that AvidXchange is a Great Place to Work.

Who you are:

  • A go-getter with an entrepreneurial mindset – that means you are not afraid of taking risks, winning big or facing the unknown.
  • Someone who understands that business is people centric. Connecting with others as humans first allows you to develop mutually beneficial working relationships.
  • Focused on making a difference for our customers. AvidXchange exists to help solve complex problems for our customers so we can all realize our potential.

What you'll get:

AvidXchange teammates (we call them AvidXers) get the perks and prestige of a publicly traded tech company paired with the flexibility of a founder-led startup. We help our AvidXers develop as professionals and as human beings, providing work/life balance, development programs, competitive benefits and equity options. At AvidXchange, we are building more than a tech company – we are building an experience. We remain committed to a culture where you can fully be 'you' – connected with others, chasing big goals, and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories you'll tell for years, you've come to the right place.

AvidXers enjoy:

  • 18 days PTO*
  • 11 Holidays (8 company recognized & 3 floating holidays)
  • 16 hours per year of paid Volunteer Time Off (VTO)
  • Competitive Healthcare
    • High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage
    • 100% AvidXchange paid Dental Base Plan Coverage
    • 100% AvidXchange paid Life Insurance
    • 100% AvidXchange paid Long-Term Disability
    • 100% AvidXchange paid Short-Term Disability
    • Employee Assistance Program (EAP) - Provides counseling services, legal and financial consultations and health advocacy for Teammates and their eligible dependents
    • Onsite Health Clinic with Atrium Health** - available to Teammates and their eligible dependents
  • 401k Match up to 4%
  • Parental Leave: 8 weeks 100% paid by AvidXchange***
  • Discounts on Pet, Home, and Auto insurance
  • BrightDime Financial Wellness Tool, offered free to teammates
  • WeeCare Childcare Service: helps teammates find affordable daycare, childcare, and tutors 40% less expensive than traditional daycare centers
  • Perks at Work: free discount program that provides teammates the opportunity to save on items from electronics, movie tickets, car buying, vacations, and more
  • Onsite gym fitness center, yoga studio, and basketball court****
  • Tuition Reimbursement up to the federal maximum of $5,250*****
  • Hybrid Workplace Flexibility
  • Free parking

*Fully granted from beginning of year, pro-rated if hired mid-year

**Charlotte location only

***Must be full-time for at least 3 months
****Charlotte location only
*****Must be full-time for at least one year

Equal Employment Opportunity

AvidXchange is an equal opportunity employer. AvidXchange is committed to equal employment opportunity in accordance with applicable federal, state, and local laws. AvidXchange will not discriminate against applicants for employment on any legally recognized basis. This includes, but is not limited to veteran status, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age and physical or mental disability.