Call Center Supervisor-Medicaid

3 weeks ago

Hanover, United States Johns Hopkins Medicine Full time

Johns Hopkins Health Plans is a leader in provider-sponsored health plans. If you are interested in improving how healthcare is delivered, and have a passion to be at the forefront of change, JHHP is the place to call home. YOU belong here.

What awaits you:

  • Work-life balance - This is a hybrid role requiring you to work 1 day per week in the Hanover, MD office
  • Medical, Dental, and Vision Insurance.
  • 403B Savings Plan w/employer contribution.
  • Paid Time off & Paid holidays.
  • Employee and Dependent Tuition assistance benefits.
  • Health and wellness programs and MORE

As a Call Center Supervisor, you’ll:

  • Be responsible for the supervision and coordination of the activities of staff members engaged in handling service inquiries of providers, members and their benefit plans, received via incoming telephone calls, mail, internet (e-mail), etc.
  • Effectively develop and execute plans to accomplish departmental goals and objectives.
  • Constantly review and analyze performance measures and takes decisive action in accordance with service policies.
  • Participate and lead various department projects.

What you’ll bring:

  • 3+ years of managed care or health insurance experience and/or experience in an inbound call center.
  • 1+ years previous experience in a supervisory or senior/lead capacity.
  • 2 years of college or equivalent work-related experience.
    • Bachelor’s degree in business administration /management or related discipline preferred.
  • Excellent communication, both oral and written, as well as strong interpersonal skills to effectively interface with all internal and external customers
  • Excellent leadership skills, including the ability to prioritize, problem-solve and multi-task in a fast-paced environment.

Who we are:

Johns Hopkins Health Plans (JHHP) is the managed care and health services business of Johns Hopkins Medicine. JHHP is a $3B business serving over 500,000 active members with lines of business in Medicaid, Medicare, commercial, military health, health solutions, and venture investments. JHHP is a leader in provider-sponsored health plans and is poised for future growth.

Many organizations talk about transforming the future of healthcare, at Johns Hopkins Health Plans, we are setting the pace for change within the healthcare industry. We develop innovative, analytics-driven health programs in collaboration with provider partners to drive improved quality and better health outcomes for our members and the communities we serve.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

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