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Director of Outlets

4 months ago

Park City, United States Hyatt Full time

Tucked away in the Wasatch Mountains, you will discover Hyatt Centric Park City. Your convenient base camp for alpine adventure, no matter the season. At Hyatt, we are a company that was built by family. It’s a workplace where coworkers become friends. Care is at the heart of our business, and it’s this distinct guest experience that makes Hyatt one of the world’s best hospitality brands. We are happy you have interest in joining our team 

The Director of Outlets oversees all food and beverage outlets within the hotel operated by Hyatt which may include may include restaurants, lounges, coffee bars and markets, regency clubs or banquet facilities.

Duties Include:

  • Responsible for short and long term planning and the management of the hotel outlet operations in the front and back of the house
  • Develop and recommend the budget, concepts and objectives and manage within those approved plans
  • Implement and maintain food & beverage sales/marketing programs
  • Direct and oversee development of employees
  • Hire, train, empower, coach and counsel, performance and salary reviews
  • Direct the implementation of the payroll, reports, forecasts, inventory and budget for outlet operations
  • Coordinate outlet operations with other hotel departments to ensure efficient guest service
  • Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
  • Implement procedures to increase guest and employee satisfaction
  • Exercise quality control for both food and beverage
  • Maintain Hyatt standards of service and ensure their implementation
  • Perform daily walk-through to ensure full compliance with Department of Health regulations and Hyatt Corporate standards
  • Maintain communications with Corporate Office
  • Coach and counsel employees to reflect Hyatt service standards and procedures

  • Hyatt has a very competitive benefit package for colleagues, which may include: 

  • 12 Complimentary hotel room nights at Hyatt hotels world-wide 

  • Unlimited colleague and friends & family discounted room rates at Hyatt hotels world-wide 

  • Bereavement and jury duty pay 

  • Vacation, sick, and new child leave 

  • Medical, dental and vision Insurance, discounted prescriptions, life and disability insurance, flexible spending account, 

  • Retirement Savings Plan option (401K) with employer match 

  • Employee Stock Purchase Plan 

  • Complimentary employee meals 

  • And so much more 

Hyatt is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender