Community Manager

3 days ago

Burlington, United States Thrive Communities Full time

Feel Seen at Thrive

Community Information: Learn more about Markwood & Walnut Trail here. 

Salary: $95k - $110k per year DOE 

Schedule: Full-time;  Monday - Friday 9 am - 6 pm

Our purpose is to create a community where people feel seen, because we believe when people feel seen, they thrive. By cultivating award-winning workplaces, we foster an environment of connection, compassion and fun that our personnel extend to everyday life at their communities. Happy, inspired associates lead to happy, supported residents. We are dedicated to our boutique, at-scale approach to property management and building communities that flourish, which stems from hiring strong associates to grow with Team Thrive Voted one of Washington's best workplaces 8 years in a row, and Portland’s best workplaces 2 years in row, Thrive builds on its culture by offering the following benefits: 

32 Paid Days off Per Year (PTO, Paid Holidays, Paid Personal Day, Paid Days of Service)Paid Birthday OffGenerous Employer Matched 401k plan30% Housing Discount with Ownership and Regional Manager Approval12% Bonus Potential$150 Leasing Commission$75 Renewal Commission (split between entire on-site team per renewal)Medical benefits effective 1st of the month following your start date 100% employee medical & dental insurance paid for non-tobacco associates, 80% covered for tobacco using associatesOptional HMO dental plan including adult and child orthodonticsVision option$20,000 life insurance policyLong-term disability coverage24 hour Employee Assistance Program/HotlineDiscounted Pet Insurance rates + additional voluntary benefit options$300 annual professional development/tuition reimbursementTraining opportunities and career progression/growth plans 

Community Manager Purpose:

The purpose of the Community Manager for Lease Up is to effectively manage and coordinate persons, activities and available resources in order to accomplish property objectives as set forth by the Regional Manager and property owner, in a manner consistent with Thrive’s Values. The Community Manager is fully accountable for all property operations and meeting the lease up goals of the property. These objectives will include maximizing occupancy levels and property values as well as building and cultivating a strong and motivated team. The Community Manager for a Lease Up is integral to the success of the property, encompassing the responsibilities from the construction phase to community stabilization.

Job Responsibilities:

Financial

Assist in formulation of budgets. Determine daily, monthly and quarterly services required for daily operations. Create contracts for recurring services and establish pricing for current and future services.Responsible for staying within the established budget guidelines.Ensures all rents are collected when due and posted in a timely manner. Makes sure that all bank deposits are made immediately and reported in the appropriate systems.Performs evictions, utility cut-offs and landlord liens as required on delinquent rents.Responsible for ensuring all invoices are submitted and approved in the appropriate system for timely payment.Completes month-end procedures and reports including deposit accounting, variances, expiring leases, write off register, receivable aging, security deposit activity, gross potential rent.Uses and safeguards and reconciles the property credit card in accordance with accounting policies and deadlines.

Personnel

Hires, trains, empowers, motivates, supervises, disciplines (including appropriate documentation) and terminates all on-site staff, as needed and under the advice and approval of leadership and Human Resources, in order to achieve other operational of assigned property. This includes new employee orientation, annual performance reviews, review and approval of timesheets, instructing and advising on-site staff of employee procedures and guidelines.Conducts on-going training with office staff; e.g., marketing activities, leasing paperwork, workplace safety, and any other type of training that may be needed on a daily basis.
Provides leadership, coaching, recognition and works towards building strong professional working relationships amongst the team.

Administrative/Office/Compliance

Ensures that lease files are current, complete, and in compliance with MFTE, Section 8 or other applicable affordable program requirements.Responsible for office opening on schedule, condition of office and model apartments.Attends scheduled corporate management meetings, usually held on a quarterly basis.Maintains records on all aspects of management activity on a daily, weekly and monthly basis. Submits required reports to corporate office on a weekly and monthly basis.Prepare for audits and complete annual reporting.

Resident Relations

Initiates and perpetuates a true sense of community.Maintains positive customer service attitude.Is responsible for inspections with residents of move-in/move-outs.Reviews all notices to vacate to determine the cause of the move-out.Initiates and implements policies/procedures to maintain resident communications; e.g., complaints, service requests, etc.

Maintenance

Physically walks and inspects property on a regular basis; Verifies condition of vacant apartments.Updates make-ready board indicating vacancy status on a daily basis. Coordinates with maintenance staff to ensure timely recondition of apartments after move-out.Oversees or delegates to the Maintenance Supervisor all vendor/contractor communications concerning work scheduling, billings, vendor relations and certificates of insurance.Set up and schedule training on new building equipment and create a preventative maintenance plan. Create an Equipment & Maintenance Binder.Maintain permits and establish emergency maintenance plans.Collaborate with Maintenance Supervisor, builder, client and vendors to anticipate building concerns, provide pre-emptive solutions, and ensure a safe and quality living space for residents.Monitors all maintenance activities.

Marketing/Leasing

Achieve leasing and occupancy goals set by absorption schedule.Creates and ensures execution of a marketing and leasing plan.  Works with marketing to complete virtual staging, 3D tours, collateral and renderings.Host open houses and other community events.Conducts market surveys monthly and provides trend report information. Shops competition and is aware of neighborhood market conditions. Collaborate with client to make changes to rents and concessions based on market conditions.Welcomes and shows property to prospective new residents. Responds to inquiries from prospective new residents and keeps appropriate documentation.Maintains awareness of market/industry conditions and trends via trade publications, professional organizations, etc.

Safety and Risk Management

Reports all liability and property incidents to Regional Manager and other appropriate Home Office departments immediately. Ensures that all workers' compensation claims are reported and proper documentation is completed.Manage contracts with vendors and the city to keep the asset in compliance with safety requirements.Become familiar with and responsible for all Thrive and any property specific policies on Water Intrusion, AMG (apparent mold growth) or other health or building safety programs.Community Manager completes any pertinent safety checklists with maintenance staff. Ensures property has a monthly safety meeting.

General

Conduct all business in accordance with Company policies and procedures.Performs any additional duties or tasks as assigned by the Regional Manager.

Desired Skills & Experience

At least 3 years' experience in property management or equivalent experience to demonstrate proficiency.At least 6 months' lease up experience.At least 6 months' supervisory experience, with demonstrated strong leadership skillsCertified Apartment Manager (CAM) preferredHigh School Diploma or equivalent preferredExperience with Yardi/CRM and On-Site preferred A history of accuracy in reporting and overseeing a budgetExperience in daily pricing and ever changing market demands/trendsMay require a Driver's License and insurance

Desired Competencies

Detail oriented with the ability to provide accurate and timely reports. Understanding the basic functions of a property budget, property management accounting and expense control. Must be able to work in a fast-paced and customer service oriented environment. Understanding of industry terms and their meaning. Ability to de-escalate conflict and remain calm and courteous at all times. Respects and understands diverse cultural and socio-economic backgrounds. Communicates effectively, builds trust, and addresses community challenges with cultural awareness and equity. Specific and thorough in communication with residents, vendors, subordinates, support departments, ownership and leadership. Performs duties under pressure and meets multiple and competing deadlines. Works as part of a team, delegates effectively, as well as works independently. Takes instructions and feedback from supervisors and is able to follow direction, learn and grow with a positive attitude. Exercises strong problem-solving skills. Interacts with co-workers, supervisors, guests and the public in a professional and pleasant manner. Strong time management, organizational and prioritization skills. Strong attention on resident retention. Proficient in Microsoft Word, Outlook and Excel. Ability to read, write, speak and comprehend English using correct grammar and punctuation If you do not fully meet the qualifications listed above but feel you have the skills and experience to be able to be successful in this position we welcome your application Whether this or another position within Thrive, we would love to help you find the right role in our organization. 

Physical Requirements

This position requires the ability to stand and walk or sit alternatively depending on the specific needs of the day. Estimated 60% of time is spent on feet and 40% spent sitting at desk.Constant need to type, write, & grasp (working at a computer and answering phones)Occasional need to bend/stoop/squat, climb stairs, push or pull, and reach above shoulder (cleaning up litter, putting out advertisement sandwich boards, put out balloons, open doors, pick up and move items)May be working at a work site currently under development. Must follow strict safety protocols and wear appropriate Personal Protective Equipment at all times. The site may have uneven terrain, limited access areas, and temporary structures.Ability to lift/move/push/pull up to 25 lbs on occasion, frequent need to lift/push/pull up to 20 lbsFor more information regarding the work environment, physical, and mental requirements, please contact Careers@thrivecommunities.com. 

Equal Employment Opportunity

Diversity is celebrated at Thrive as we believe it makes us a better company. Our hope is that each associate feels welcomed, respected, and appreciated for their unique contributions. From our hiring practices, performance reviews, raise decisions, and opportunities for promotions, Thrive follows consistent and fair practices to ensure all Thrive employees and potential employees have an equal opportunity for employment and advancement based on merit, and are not discriminated against because of race, color, religion, national origin, age, sex, veteran status, pregnancy, childbirth, pregnancy-related conditions, disability, gender, gender identity, sexual orientation, or on any other legally protected basis. Our Human Resources department works with teams to make reasonable accommodations for those that require assistance in being able to participate in the interview process or meet the requirements of their position.

Background Check & Drug Screen Policy

Thrive Communities conducts background checks and drug screens for onsite property associates after the conditional offer of employment is accepted, in compliance with applicable federal, state, and local laws. Candidates will be asked to authorize these screenings and results will be reviewed by a designated HR representative. For questions about what will be reviewed on the criminal history, please contact careers@thrivecommunities.com.

The 4-panel drug screen tests for the following:

Amphetamines including MethamphetamineCocaine MetabolitesOpiates including Codeine and MorphinePhencyclidine ("PCP")

Thrive Communities reserves the right to modify this policy at any time without notice.

  • Community Health Worker

    1 week ago

    Burlington, Vermont, United States Community Health Centers of Burlington Full time

    Job Title: Community Health WorkerJoin our team at Community Health Centers of Burlington as a Community Health Worker, where you will play a vital role in improving patient health and well-being.Job Summary:We are seeking a highly motivated and compassionate Community Health Worker to join our team. As a Community Health Worker, you will be embedded into...

  • Community Impact Manager

    1 week ago

    Burlington, Vermont, United States New England Federal Credit Union Full time

    Job Title: Community Impact ManagerWe are seeking a highly motivated and experienced Community Impact Manager to join our team at New England Federal Credit Union. As a key member of our organization, you will be responsible for developing and implementing programs and initiatives that align with our credit union's purpose and strategic goals.Key...

  • Scientific Communications Manager

    7 days ago

    Burlington, Vermont, United States Abbott Full time

    Job Title: Scientific Communications ManagerAbbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines.We are seeking a highly skilled...

  • Communications Customer Service Manager

    3 months ago

    Burlington, United States Outdoor Gear Exchange Inc Full time

    Job DescriptionJob DescriptionDescription:Communications Customer Service ManagerAs the Communications CS Manager, you will lead and oversee the Communications team, ensuring the effective management of customer interactions and fostering a positive customer experience. In addition to managing daily operations and training programs, you will play a crucial...

  • Senior Manager, Digital Communications

    3 weeks ago

    Burlington, Vermont, United States Estée Lauder Companies Full time

    About the RoleThe Estée Lauder Companies is seeking a highly skilled and experienced Senior Manager, Social Media to lead the development and execution of the company's corporate social media channels. As a key member of the Global Communications team, this individual will be responsible for developing a long-term social media strategy that aligns with the...

  • Renovation Technician

    2 weeks ago

    Burlington, United States Twin Lakes Community Full time

    Job DescriptionJob DescriptionJOB TITLE: Renovation TechnicianDEPARTMENT: MaintenanceREPORTS TO: Maintenance DirectorCLASSIFICATION: Non-ExemptPOSITION TYPE: Full time position. Days and hours of work are Monday through Friday 8:00am – 4:00pmWill be scheduled based on the operational need (rotate shift, standby, on-call)POSITION SUMMARY:Responsible for...

  • Grants and Philanthropy Manager

    6 days ago

    Burlington, Vermont, United States Community Sailing Center Full time

    Job Title: Grants and Gifts ManagerJob Summary:The Community Sailing Center is seeking a skilled Grants and Gifts Manager to play a key role in sustaining and growing annual philanthropic revenue. This position will be responsible for developing and implementing an annual strategic foundation and grant strategy, working closely with the Executive Director...

  • Grants and Philanthropy Manager

    1 week ago

    Burlington, Vermont, United States Community Sailing Center Full time

    Job Title: Grants and Gifts ManagerThis is a key role at the Community Sailing Center, responsible for developing and implementing an annual strategic foundations and grant strategy. The successful candidate will have a strong background in grant writing and a keen eye for detail.Responsibilities:Research and identify regional and national philanthropic...

  • Community Impact Manager

    5 days ago

    South Burlington, Vermont, United States New England Federal Credit Union Full time

    Job Title: Community Impact ManagerWe are seeking a highly motivated and experienced Community Impact Manager to join our team at New England Federal Credit Union. As a key member of our organization, you will be responsible for developing and implementing programs and initiatives that align with our credit union's purpose and strategic goals.The ideal...

  • LPN (Licensed Practical Nurse) - Creekside Continuing Care Community

    1 week ago

    Burlington, Vermont, United States Creekside Continuing Care Community Full time

    Creekside Continuing Care Community - LPN (Licensed Practical Nurse) Job DescriptionCreekside Continuing Care Community is committed to providing high-quality care and services to our residents. As an LPN (Licensed Practical Nurse), you will play a vital role in maintaining the health and well-being of our residents.Responsibilities:Provide medication...

  • Customer Marketing Manager, Marketing

    3 weeks ago

    Burlington, United States Hexagon AB Full time

    ETQ part of Hexagon Manufacturing Intelligence division is seeking a Customer Marketing Manager. Position Overview As the Manager, Customer Marketing you will report into the Chief Marketing Officer and be responsible for overall management of the ETQ growth marketing programs for our Customer base. Working closely with customer success, sales and marketing,...

  • Communications Intern

    3 days ago

    Burlington, United States New England Elite Basketball Full time

    New England Elite Basketball is currently accepting resumes for the following Co-Op/Internship positions beginning this November. New England Basketball Winter Internship Program **Program Duration:** November - March **Location:** Burlington MA **Application Deadline:** October 15th **Responsibilities:** - Draft press releases, articles, and other...

  • Assistant Property Manager

    3 weeks ago

    Burlington, Vermont, United States Burlington Housing Authority Full time

    **About the Role**We are seeking a highly skilled and motivated Assistant Property Manager to join our team at the Burlington Housing Authority. As a critical member of our property management team, you will be responsible for assisting with the day-to-day operations of our property portfolio.**Key Responsibilities:**Assist with leasing apartments and...

  • Outreach And Case Manager

    1 month ago

    Burlington, United States Community Health Centers of Burlington Full time $22 - $29

    Job DescriptionJob DescriptionJOIN OUR TEAM AND MAKE A DIFFERENCE!The Community Health Centers is known throughout Vermont for providing compassionate, affordable, quality health care to all who need it regardless of financial status or life circumstance. Community Health Center is seeking an Outreach and Case Manager for our Safe Harbor location. The...

  • Outreach and Case Manager

    1 week ago

    Burlington, Vermont, United States Community Health Centers of Burlington Full time

    Job Title: Outreach and Case ManagerCommunity Health Centers of Burlington is seeking a highly motivated and compassionate Outreach and Case Manager to join our team. As a key member of our outreach team, you will be responsible for connecting with individuals who are disconnected from mainstream resources and providing them with the support and services...

  • Communication Specialist

    3 weeks ago

    Burlington, Vermont, United States The University of Vermont Health Network Full time

    **Speech-Language Pathologist Opportunity**We are seeking a skilled Speech-Language Pathologist to join our team at The University of Vermont Health Network. As a key member of our multidisciplinary team, you will provide essential speech-language pathology services to patients in various states of health and illness.**Responsibilities:**Evaluate and...

  • Behavioral Health Case Manager

    2 weeks ago

    Burlington, Vermont, United States Community Health Centers of Burlington Full time

    {"h1": "Behavioral Health Case Manager Job Description", "p": "At Community Health Centers of Burlington, we are seeking a skilled Behavioral Health Case Manager to join our team. As a Behavioral Health Case Manager, you will provide medical and social service case management to patients, helping them access resources and benefits to improve their health and...

  • Community Impact Director

    7 days ago

    Burlington, Vermont, United States New England Federal Credit Union Full time

    Community Impact ManagerWe are seeking a highly motivated and experienced Community Impact Manager to join our team at New England Federal Credit Union. As a key member of our organization, you will be responsible for developing and implementing programs and initiatives that align with our credit union's purpose and strategic goals.The ideal candidate will...

  • Community Support Coordinator

    1 month ago

    Burlington, Vermont, United States SPWA Services Full time

    Job OverviewPosition: Community Support Coordinator / Case ManagerLocation: Burlington CountyCompensation: $25 - $30 per hourSPWA Services specializes in developing personalized support plans for individuals with developmental disabilities. Our mission is to connect these individuals and their families with authorized Medicaid support providers while...

  • Community Engagement Coach

    1 week ago

    Burlington, Vermont, United States Mansfield Hall Full time

    Job OverviewMansfield Hall is seeking a dedicated and compassionate Community Engagement Coach to join our team. As a Community Engagement Coach, you will play a vital role in supporting our students' academic and social growth, fostering a positive and inclusive living and learning environment.Key ResponsibilitiesDevelop and implement student plans,...