Senior Manager, Vol Engagement

1 week ago

Rockville, United States United States Pharmacopeia Full time

Description

Who is USP?

The U.S. Pharmacopeial Convention (USP) is an independent scientific organization that collaborates with the world's top authorities in health and science to develop quality standards for medicines, dietary supplements, and food ingredients. USP's fundamental belief that Equity = Excellence manifests in our core value of Passion for Quality through our more than 1,300 hard-working professionals across twenty global locations to deliver the mission to strengthen the supply of safe, quality medicines and supplements worldwide.

At USP, we value inclusivity for all. We recognize the importance of building an organizational culture with meaningful opportunities for mentorship and professional growth. From the standards we create, the partnerships we build, and the conversations we foster, we affirm the value of Diversity, Equity, Inclusion, and belonging in building a world where everyone can be confident of quality in health and healthcare.

USP is proud to be an equal employment opportunity employer (EEOE) and affirmative action employer. We are committed to creating an inclusive environment in all aspects of our workan environment where every employee feels fully empowered and valued irrespective of, but not limited to, race, ethnicity, physical and mental abilities, education, religion, gender identity, and expression, life experience, sexual orientation, country of origin, regional differences, work experience, and family status. We are committed to working with and providing reasonable accommodation to individuals with disabilities

Brief Job Overview

The Volunteers Engagement Manager / Senior Manager is responsible for developing and executing strategies to attract, engage, and retain volunteers to support USPs mission and programs. This includes managing key compendial activities within the Global Science & Standards Division, such as supporting USPs Council of Experts and Expert Committees, leading Expert Volunteer Recruitment, managing Expert Committee Cycle Transition, and overseeing Conflict of Interest activities.

The role also involves improving volunteer processes and system, including but not limited to evaluation, selection, and implementing relevant technology to drive quality improvements & operational efficiency. Additionally, the manager will ensure seamless integration of the Diversity, Equity, Inclusion, and Belonging (DEIB) roadmap in USPs Expert Volunteers community in alignment with USPs Equity Office.

This position interfaces with key divisional and cross-functional teams, including Expert Committee Management (ECM), Legal, Global External Affairs, QA, IT, HR, Equity, Travel, Finance, and USPs Expert Volunteers community, to optimize efficiency within Volunteer Engagement & Compendial Operations while maintaining compliance with USP policies.

How will YOU create impact here at USP?

In this role at USP, you contribute to USP's public health mission of increasing equitable access to high quality, safe medicine and improving global health through public standards and related programs. In addition, as part of our commitment to our employees, Global, People, and Culture, in partnership with the Equity Office, regularly invests in the professional development of all people managers. This includes training in inclusive management styles and other competencies necessary to ensure engaged and productive work environments.

The Volunteers Engagement Manager / Senior Manager has the following responsibilities:

Expert Volunteer Recruitment and On/Offboarding:

Develop and implement recruitment strategies to attract a diverse group of expert volunteers that reflect USPs values in trust, scientific expertise, and DEIB. Oversee the onboarding and offboarding process, including orientation, training programs, and end-of-cycle separation to ensure volunteers are well-prepared for their roles & cycle transition.

Engagement and Retention:

Create and execute engagement plans to maintain expert volunteer satisfaction & enhance volunteers journey. Develop & execute recognition programs to appreciate expert volunteer contributions and build a sense of community. Collaborate with Global External Affairs on the collection and development of Expert Volunteer stories & successes to highlight the impact of our volunteers contribution and drive continuous promotion of USPs Expert Volunteer Program. Partner with ECM in the coordination and planning, as well as oversee logistics of all Expert Committee Hybrid Meetings to meet Expert Committee workplans and produce favorable Expert Volunteer Experience.

Relationship Management:

Serve as the primary point of contact for expert volunteers, addressing inquiries, resolving issues, and providing ongoing support. Foster strong relationships with expert volunteers to understand their motivations and improve their experience.

Program Development:

Collaborate cross-functionally to identify expert volunteer needs & continuous engagement opportunities. Ensure expert volunteer activities align with USPs mission and strategic goals. Regularly assess program effectiveness for measuring the EV experience and impact through evaluation design and processes.

Communication and Outreach:

Maintain regular communication with expert volunteers through various media and channels

Data Management and Reporting:

Maintain accurate records of volunteer roster and activities, hours, and other relevant data. Generate applicant and volunteer insights to support refinement of DEIB integration, assess expert volunteer program effectiveness, and identify areas for continuous improvement. Prepare routine reports for senior management and stakeholders on volunteer program performance and achievements.

Compendial and Governance Support:

Manage activities supporting USPs Council of Experts and Expert Committees. Oversee Conflict of Interest and Disclosure activities. Support Expert Volunteer Recruitment and cycle-transition activities

Technology and Process Improvement:

Spearhead technology and process improvements to drive operational efficiency, quality compliance, enhancement of volunteer experience, and enterprise alignment. Contribute to the ECM initiative, ensuring adoption, training, and technical support.

Cross-Functional Collaboration:

Interface with ECM, Legal, Global External Affairs, QA, IT, HR, Finance, Travel, Global Science and Standards Division, Equity Office, and other key internal and external teams on routine volunteer operations and initiatives.

Diversity, Equity, Inclusion, and Belonging (DEIB):

Ensure the development and deployment of the DEIB roadmap across the CoE body, aligning with USPs People and Equity Office Strategies.

Who is USP Looking For?

The successful candidate will have a demonstrated understanding of our mission, commitment to excellence through inclusive and equitable behaviors and practices, ability to quickly build credibility with stakeholders, along with the following competencies and experience:

Bachelors degree in operations, Human Resource Management, or relevant field. Minimum of five (5) years of talent lifecycle management/human resource operations, and continuous improvement experience. Minimum of 5 years of people management experience. Minimum of 3 years of HRIS implementation and/or administration experience. Proficient in Microsoft Products (including but not limited to MS Office Suite, MS Teams, SharePoint, Co-Pilot) & other enterprise solutions (including but not limited Concur, Service Now, Learning Management Solution, Event Management Solution, Electronic Document Management Solution, & Time Tracking Solution) Excellent interpersonal and communication skills, both written and verbal. Strong organizational and project management skills with attention to detail. Experience working in a global setting, understanding diverse cultural contexts, and managing international stakeholders.

Additional Desired Preferences

Certified Lean Six Sigma Green Belt. Experience with data analytics tools (i.e. Tableau, PowerBI, Minitab). Experience in volunteer management, engagement strategies & relevant software. Flexibility to work early and long hours during days of volunteer events.

We especially welcome applicants who hold historically marginalized and/or underrepresented identities. This job description provides a portrait of an ideal candidate. Candidates who possess many, though perhaps not all, preferences are encouraged to apply

Supervisory Responsibilities

This role will supervise a team of five (5) to seven (7).

Benefits

USP provides the benefits to protect yourself and your family today and tomorrow. From company-paid time off and comprehensive healthcare options to retirement savings, you can have peace of mind that your personal and financial well-being is protected.

Note: USP does not accept unsolicited resumes from 3rd party recruitment agencies and is not responsible for fees from recruiters or other agencies except under specific

Qualifications

Experience

Required

5 years: People Management 5-10 years: Minimum of five (5) years of talent lifecycle engagement/human resource operations, and continuous improvement experience.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

Job Category Human Resources

Job Type Full-Time

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